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      • View and manage Daily Closing Report
      • View and manage Sales Summary
      • View and manage Shift Report
      • View and manage Transaction Report
      • View and manage Sales Report
      • View Payment Report by Customer
      • Access the Menu Action Log
      • View and manage Inventory
      • View and manage Pre-order Report

Table of Contents

View and manage Shift Report

Learn how to get a Shift Report on the Eats365 POS or on the Merchant Portal.

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Note: This article only discusses how to view and manage the Shift Report. For information on how to configure Shift Report settings, refer to Manage System Preferences.

The Shift Report shows a report of all transactions processed on a POS terminal by a staff member during their shift.

In this article, you'll learn about how to generate and print a Shift Report.

View Shift Report

Eats365 POS

The Shift Report includes the following information: 

  • Opening Amount
  • Expected Till Amount
  • Drop
  • Payout
  • Pay In
  • Purchase
  • Net Sales
  • Sales by Tender
  • Audit Trail
  • Dine-In Summary
  • Takeout Summary
  • Gratuity and Fees

To view a Shift Report, follow the steps below: 

  1. Log in to the Eats365 POS.
  2. At the top left, tap Settings .
  3. Under Business Operations, tap Shift Report. The screen shows a breakdown of all transactions and sales made at the time of checking.
  4. To check the shift report of an individual staff member, tap All Employees. Then, select the staff member’s name.
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Merchant Portal (Classic Theme)

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Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

The Shift Report includes the following information: 

  • Opening Amount
  • Expected Cash
  • Drop
  • Payout
  • Pay In
  • Purchase
  • Net Sales
  • Tender
  • Surcharge
  • Audit Trail
  • Dine-In Summary
  • Takeout Summary
  • Gratuity and Fees
  • Sales by Category
  • Sales by Menu Item
  • Combo Items Sales Breakdown
  • Sales by Single Item
  • Sales by Product Type
  • Coupons

To view a Shift Report, follow the steps below: 

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Reporting.
  3. Select Shift Report. 
  4. Select the date range that you wish to include in the report.
  5. To retrieve the records, click on Submit. The screen shows a list of the selected dates Shift Reports.
  6. Select the device name with the Shift Report that you want to check. A new screen opens up to show Shift Details. 
    Tip: If you select multiple dates, you may find multiple instances of the device name on the list. To ensure that you get the correct Shift Report, check the Opened date.
  7. To check the shift report of an individual staff member, click on All Employees. Then, select the staff member’s name.
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Merchant Portal 2.0

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Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

The Shift Report includes the following information: 

  • Opening Amount
  • Expected Cash
  • Drop
  • Payout
  • Pay In
  • Purchase
  • Net Sales
  • Tender
  • Surcharge
  • Audit Trail
  • Dine-In Summary
  • Takeout Summary
  • Gratuity and Fees
  • Sales by Category
  • Sales by Menu Item
  • Combo Items Sales Breakdown
  • Sales by Single Item
  • Sales by Product Type
  • Coupons

To view a Shift Report, follow the steps below: 

  1. Log in to the Merchant Portal.
  2. On the left panel, click on Reporting.
  3. Select Shift Report. 
  4. Select the date range that you wish to include in the report.
  5. To retrieve the records, click on Submit. The screen shows a list of the selected date’s Shift Reports.
  6. Select the device name with the Shift Report that you want to check. A new screen opens up to show Shift Details. 
    Tip: If you select multiple dates, you may find multiple instances of the device name on the list. To ensure that you get the correct Shift Report, check the Opened date.
  7. To check the shift report of an individual staff member, click on All Employees. Then, select the staff member’s name.
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Print Shift Report

To print a Shift Report, follow the steps below: 

Eats365 POS

  1. Log in to the Eats365 POS.
  2. At the top left, tap Settings .
  3. Under Business Operations, tap Shift Report. The screen shows a breakdown of all transactions and sales made at the time of checking.
  4. To check the shift report of an individual staff member, tap All Employees. Then, select the staff member’s name.
  5. At the top right, tap Print Shift Report.
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Merchant Portal (Classic Theme)

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Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

To print a Shift Report, from the Shift Detail, click on Print. Then, select the printer where you want to print the report. Click on Save to confirm.

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Merchant Portal 2.0

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Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

To print a Shift Report, from the Shift Detail, click on Print. Then, select the printer where you want to print the report. Click on Save to confirm.

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Export Shift Report

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Note: You can export a Shift Report from the Merchant Portal.

Merchant Portal (Classic Theme)

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Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

To export a Shift Report, from the Shift Detail, click on Export. An Excel file of the report gets downloaded on your computer. Open the file to view your exported Shift Report.


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Merchant Portal 2.0

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Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

To export a Shift Report, from the Shift Detail, click on Export. An Excel file of the report gets downloaded on your computer. Open the file to view your exported Shift Report.


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