Eats365 Glossary
This Glossary outlines the key terms and definitions related to Eats365 POS.
This is a auto-generated Article of all your definitions within the glossary.
Glossary
This is a auto-generated Article of all your definitions within the glossary.
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Action Button
A set of buttons that allows you to perform different operations on menu Items that have been added to an order.
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All You Can Eat Menu
A menu where customers can conveniently choose and place their orders from their own devices while dining in your restaurant.
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Application Access
A permission that allows the Item to appear on different platforms such as the User App and the Eats365 Modules.
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Area
A virtual representation of the floor plan of specific areas in your restaurant.
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Auto Add Item
A function that automatically adds an Item to every open check.
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BBMSL
A payment terminal that can be configured to accept Octopus transactions for paying orders made through the Eats365 POS.
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Branded Online Store
A feature that gives restaurant owners their own custom website without the hassle and difficulty that comes with creating one from scratch. It can be used to sell to customers, display menus, and offer pickup and delivery options.
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Category
A feature that allows you to place your Menu Items into groups. You can create categories for different food and item types, and determine where each menu Item should fall under.
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Channel Partner
Personnel who specialize in supporting customers set up their Eats365 products.
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Clone
A function that duplicates an existing order from one table and places the same order for a different table.
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Close Shift
A function that closes the current shift to stop all payment-related transactions on the POS.
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Combo Item
A menu option that contains two or more Menu Items as a set offered at a discounted price.
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Comp Item
A function that converts a regular-priced Item into a complimentary Item.
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Courses
A function that allows you to configure menu Items to become a part of timed meal sets suitable for prix fixe menus, Table Service, and more.
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Customer Facing Display
A POS Module that shows order details to customers.
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Custom Item
An Item that can be any out-of-menu Item that can be offered and billed to customers.
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Custom Menu
A feature that allows you to group a set of categories into one custom menu that can be displayed separately.
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Custom Rule
A function that allows you to set specific Tier Prices based on specific conditions.
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Daily Closing Report
A report that shows a summary of all sales and transactions done for the day and the number of dine-in customers that visited the restaurant. This is also known as a Z report.
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Date Group
A set of pre-defined dates during which you operate your shop differently.
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Debug Mode
A setting on the Eat365 POS that allows you to send diagnostics data to Eats365 for troubleshooting.
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Device License
A license that grants your restaurant access to the Eats365 POS and various Eats365 Modules.
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Diagnostics data
Data containing information that can be helpful for troubleshooting.
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Discount Coupon
A scannable voucher that can be used to quickly apply existing restaurant discounts.
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Dynamic QR Code
A type of QR Code that changes every time a ticket is printed. This QR Code isn't associated with a table and expires after a payment for the order has been made.
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Embedded Barcode
A scannable label that contains an Item’s information.
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End of Day
A function that signals the end of service for the day.
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eSignage
A POS Module that can be configured to display queue status or food items that are ready for pick-up.
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Expedite Display
A POS Module that allows packers and restaurant expediters to keep track and manage all orders in a single display.
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Expediter list
A piece of paper that contains all Items placed in an order.
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Expeditor Ticket
A piece of paper that contains a list of Items included in an order and is used by the Expeditor to keep track of all ordered Items.
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Fire
A function that informs the kitchen staff to start preparing food to fulfill an order.
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Full Service
A restaurant mode that offers real-time table status viewing and is suitable for dine-in restaurants.
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Gift Card
A printed card or digital code that represents a corresponding monetary value that can be redeemed at a restaurant.
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Group ID
A unique ID assigned to a subgroup of restaurant brands that belong to an organization.
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Hold
A function that prevents an order from being sent to the kitchen for preparation.
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Import Tools
A Merchant Portal feature that allows you to import restaurant information such as Single Items, Product Names, and more in bulk.
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Integrated Payments
A feature that offers integrated payment options such as Octopus, Global Payments, and more.
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Inventory
A function that allows you to keep an inventory of your Items and make adjustments to an Item’s available quantity.
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Item Access Permissions
A set of permissions you can enable to specify the Item’s dining type options and POS modules where they can appear.
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JSON
JSON is an open standard file format and data interchange format that uses human-readable text to store and transmit data objects consisting of attribute–value pairs and arrays.
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Kitchen Display System
A POS Module that organizes orders that are coming to the kitchen.
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Kitchen Station
A label that defines the location of a paired Printer.
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Kitchen Ticket
A piece of paper printed by a kitchen printer that contain details of what needs to be prepared to complete an order.
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Media Group
A function that allows you to upload custom images, videos, or text that can be used on different Eats365 platforms, such as PhotoMenu, Customer Facing Display, and eSignage.
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Member
A customer who is a part of the restaurant’s membership program.
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Menu Action Log
A record of all actions related to modifying the menu.
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Menu Tag
A feature that can be used to label menu Items and highlight specific attributes like allergens, recommended Items, and more.
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Merchant ID
A unique ID assigned to a specific restaurant branch.
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Modifier Master
A function that allows you to create menu Item Modifiers that keep track of inventory information and define its preset quantities.
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Modifiers
A feature that allows you to use create a preset of options to modify your menu Items.
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mPOS
A POS Module that acts as a mobile version of the POS, and allows you to take tableside orders.
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Offline Mode
A built-in feature on the Eats365 POS that allows you to continue processing orders and cash payments, and send print requests without an internet connection.
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Open Shift
A function that signals the start of a shift to allow you to start taking orders and processing payments on the POS.
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Order Lock
A feature that prevents additional items from being added to existing orders.
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Order Ticket
A piece of paper that contains a list of Items included in an order.
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Organization ID
A unique ID that is assigned to the parent company where restaurant groups belong.
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Payment Report by Customer
A report that shows a summary of all transactions and payments made by a restaurant member.
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Pay Station
A POS Module where customers can pay for their orders on their own.
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Period
A time range that can define specific restaurant time operations.
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Pickup Station
A designated location within a restaurant where customer can pick up their orders.
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Product Type
A way to organize and define the menu Items that you add to your menu.
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Queue Ticket
A piece of paper or electronic token that is given to customers to indicate their place in line for a table at a restaurant.
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Queue Ticket Kiosk
A POS Module that allows customers to get their own queue tickets to indicate their place in line for a table at a restaurant.
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Queuing
A function that enables your restaurant to issue queuing tickets to accommodate waiting customers.
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Quick Serve
A restaurant mode that is best suited for takeout and delivery. This mode is ideal for food stalls and beverage shops.
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Reservation
A feature that allows customers to book a table in your restaurant ahead of time.
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Restaurant Code
Unique IDs that are given to your business when you join Eats365.
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Restaurant License
A license that allows your restaurant to use flexible add-on features that can elevate the experience of your customers.
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Restaurant mode
Restaurant mode determines the type of restaurant setup you have.
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Revenue Center
A function that allows you to create separate entities of stations within your restaurant to differentiate their respective income.
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Roles
An assignment given to restaurant staff that determines the access level granted to them.
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Rounding
A function that allows you to set the rounding method that you want to use for your customer’s payments.
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Sales Report
A sales-related report that you can generate to keep track of sales, customer transactions, staff performance, and more.
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Sales Summary
A report of all transactions and sales over a selected period of time.
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Scan to Order
A feature that allows the restaurant to generate QR codes so customers can view the restaurant’s menu and place their orders from their own devices.
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Seating Preference
A feature that allows customers to select their preferred seating option.
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Self Order Kiosk
A stationary POS Module where customers can place orders on their own and pay without the assistance of a staff member.
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Service charge
A fee that is added to the bill in addition to the basic cost of products or services.
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Shared Table
A function that allows multiple independent groups of customers to share one table.
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Shift Report
A report that shows a summary of total sales at the end of a shift. This is also known as X report.
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Shop
A term that refers to branch of a restaurant.
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Single Items
An option offered on the menu and a requirement to create Combo Items.
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Special Request Quick Key
A special request shortcut that allows you to create a preset of short, tappable words or phrases on your menu Items to easily modify your customer’s orders if they have a special request.
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Split bill
A function that allows customers to choose if they want to pay for their own items or to divide the final amount evenly among the party.
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Split Table
A function that allows you to divide a table into sections so you can can seat different party groups into a single table.
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Staff List
A directory that includes the names and information of all staff members.
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Start of Day
A function that signals the start of the restaurant service and allows the POS to be open for orders.
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Static QR Code
A non-changing QR code set to a table for customers to scan and use to order. Any orders made through scanning the code is automatically associated to the table where it’s placed.
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Sub Product Type
A way to organize and add another item type layer that you can add to your menu.
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Surcharge
A fee that is added to the total bill which can be either applied through items included in the order or the payment method used by the customer.
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Table Map Setup
A function that allows you to create Areas and Tables that you can customize to resemble your restaurant’s layout.
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Taxes
A government-mandated contribution that is automatically applied to a customer’s bill.
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Tax Group
Tax Group allows you to group your Tax Type and apply them to an Item.
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Tax Type
Tax Type allows you to create a tax preset where you can define the tax rate.
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Tender
An accepted payment method of a restaurant.
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Ticket Type
A feature that allows you to categorize queuing tickets based on party size.
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Tier Pricing Rules
A feature that allows you to define different pricing rules for menu Items based on specific periods or conditions.
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Till Control
A setting that allows the cash drawer to open automatically when a check is settled.
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Transaction Report
A report that shows a summary of all restaurant transactions, including transactions that were processed by more than 30 days.
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Turn Time
A function that determines how long customers can dine at the restaurant.
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VIP Queuing
A feature that enables your restaurant to issue priority queuing tickets to VIP customers.
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X Report
A report that gives you the current sales totals and till activities, at the time you generated the report. This is alternatively referred to as a Shift Report.
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Z Report
A report that gives you the end-of-day sales totals and till activities. This is alternatively referred to as the Daily Closing Report.