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Eats365 Branded Online Store
Explore the Eats365 Branded Online Store and its functionalities, and discover how it can enhance your restaurant's online operations.
The Eats365 Branded Online Store is a dedicated website for your restaurant where customers can place pickup, delivery, catering, and dine-in orders, as well as book reservations at your restaurant. Customers can optionally create accounts to track transactions, use membership points, and more.
You can configure the Branded Online Store to your preferences, which includes personalizing your website’s branding, establishing settings and back-end configurations, and creating your menu.
Feature highlights
Paired with Eats365 POS or Eats365 Biz
To use the Branded Online Store, you must pair it with an Eats365 POS or Eats365 Biz or Biz Lite. Both devices are order management systems that can receive and manage orders placed through your restaurant’s website.
Note: The Branded Online Store is synced with the Cloud, so menu changes made on the POS will reflect on your website automatically, including item and restaurant availability.
Modules that work with Branded Online Store: Aside from the Eats365 POS, an Eats365 Kitchen Display System allows you to send confirmed orders directly to the kitchen, speeding up the ordering process.
Seamless self-service ordering
Customers place their pickup, delivery, and catering orders directly through your restaurant’s website, offering convenience and reducing order errors and wait time. The Branded Online Store is accessible on any internet-connected device with a browser, including mobile devices and computers.
Dine-in ordering
Dine-in customers can order from their own devices by scanning a QR code that directs to your restaurant’s website. If your restaurant offers kitchen-to-table serving, the Scan to Order (Bring Your Own Device) and Self Checkout features allow you to send orders directly to the kitchen upon order confirmation and completion (payment).
If configured, customers can also book a reservation at your restaurant through your restaurant’s Branded Online Store.
Important: You need separate licenses to use Scan to Order (BYOD) and Reservation.
Visual and accessible menu
You can use high-quality images of your dishes to visually entice customers and promote your menu effectively. To provide a clear and complete menu, you can add informative labels on menu items to highlight specific characteristics, as well as exciting descriptions of each item to engage customers and help them make informed choices for their orders.
With the Branded Online Store, you can cater to a diverse set of customers by offering your menu in multiple languages. This makes your restaurant more inclusive and welcoming to non-native speakers, enhancing their dining experience.
Real-time menu management
Ensure your online menu matches what’s available in your POS by automating item availability. To update your menu and menu settings, you can use the Eats365 POS or the Merchant Portal, which can be accessed anywhere using a browser.
Tailored and user-friendly interface
Customize your website’s interface to reflect your restaurant’s unique brand identity. From color schemes and logos to layout and design elements, you can use the Branded Online Store to be an extension of your brand. The Branded Online Store has intuitive controls and an easy-to-use interface, ensuring accessibility and helping your customers perform ordering as easily as possible.
Additionally, the Branded Online Store allows you to proactively showcase images of popular dishes, helping customers decide what to order and boosting customer interest and additional sales.
Frequently Asked Questions
Why do I need an Eats365 Branded Online Store?
The Branded Online Store is a comprehensive solution designed to meet the needs of modern restaurants. By enhancing customer engagement, streamlining operations, and reflecting your unique brand, our service ensures your restaurant stands out in a competitive market.
DeleteWhat kind of restaurants can use the Branded Online Store?
All types of restaurants are welcome to create a Branded Online Store if it’s a useful addition to their setup. Since the Branded Online Store is designed to fit any restaurant’s brand and workflows, you can configure your website based on your preferred settings.
DeleteCan I have a Branded Online Store without the Eats365 POS?
Yes, if you opt to use an Eats365 Biz instead. Since the Branded Online Store is only an online ordering platform, it must be paired with a POS system (Eats365 Biz, Eats365 Biz Lite, or Eats365 POS) where order management will be performed.
DeleteAre the Eats365 Branded Online Store, Eats365 Biz, and Eats365 Marketplace the same?
No. The Eats365 Branded Online Store provides you with a branded website that’s specific and exclusive to your restaurant, while the Marketplace allows merchants to market their restaurant on an online ordering platform that also includes other restaurants. The Eats365 Biz is a POS system that serves as the central hub of your restaurant operations and can be configured to receive orders from both Branded Online Store and Marketplace.
Learn more about Eats365 Marketplace and Eats365 Biz and Eats365 Biz Lite.
DeleteCan customers use any device to access the website?
Yes. Customers can use any device to enter your restaurant’s website. They only need a mobile device or computer that has a browser and an internet connection.
DeleteWhat do I need to set up an Eats365 Branded Online Store?
Eats365 Support makes the setup process easier by providing you with a website that’s already built and you can customize yourself. Once you have the website, you can use the POS or Merchant Portal to create your menu and set operational and workflow settings.
Tip: We recommend that you use the Merchant Portal for the initial setup of your menu and other important settings, as it has bulk importing capabilities and more flexible configuration options.
Can the same Branded Online Store host more than one restaurant?
Yes. If your organization has more than one branch or restaurant, you can set the Branded Online Store to display all your restaurants’ menus on the same website.
DeleteHow do I extend my Branded Online Store license?
If you wish to extend your license or purchase additional Eats365 Branded Online Store licenses, contact our Sales Team.
DeleteIf I have multiple Eats365 Branded Online Store websites, can I customize each website differently?
Yes, you can. For instructions on how to modify your website’s interface, refer to Manage Branded Online Store preferences. Note that the website’s operational settings will always depend on the settings of the restaurant you’re using for the website.
DeleteGet started with the Eats365 Branded Online Store
To get you started with using the Eats365 Branded Online Store, here are some helpful links for you to explore: