Eats365 Glossary
This Glossary outlines the key terms and definitions related to Eats365 POS.
This is a auto-generated Article of all your definitions within the glossary.
Glossary
This is a auto-generated Article of all your definitions within the glossary.
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365pay
An integrated payment solution within the Eats365 POS system that facilitates various forms of electronic payments.
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Action Button
A set of buttons that allows you to perform different operations on menu Items that have been added to an order.
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All You Can Eat Menu
A menu where customers can conveniently choose and place their orders from their own devices while dining in your restaurant.
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Application Access
A permission that allows the Item to appear on different platforms such as the User App and the Eats365 Modules.
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Area
A virtual representation of the floor plan of specific areas in your restaurant.
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Audit Trail Report
A comprehensive log of all user activities and system changes within the POS system, ensuring accountability and security.
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Auto Add Item
A function that automatically adds an Item to every open check.
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Balance Overview Report
[365pay] A report summarizing the current balance of accounts within the POS system, reflecting all transactions up to the report date.
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Barcode Scanner
A device that reads barcodes on products or tickets.
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BBMSL
A payment terminal that can be configured to accept Octopus transactions for paying orders made through the Eats365 POS.
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Biz Lite
An Eats365 Module that offers essential features for managing online orders.
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Branded Online Store
A feature that gives restaurant owners their own custom website without the hassle and difficulty that comes with creating one from scratch. It can be used to sell to customers, display menus, and offer pickup and delivery options.
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Bundle Promotion
A discount requiring customers to purchase at least two specific items together to qualify for a price reduction.
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Cash Drawer
A secure compartment connected to the POS system, used for storing cash transactions and typically linked to receipt printers for automatic opening.
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Cash Voucher
A prepaid certificate issued by the restaurant that customers can use as a form of payment for goods or services.
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Category
A feature that allows you to place your Menu Items into groups. You can create categories for different food and item types, and determine where each menu Item should fall under.
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Channel Partner
Personnel who specialize in supporting customers set up their Eats365 products.
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Clock In
The process by which employees record the start time of their work shifts using the POS system.
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Clock Out
The process by which employees record the end time of their work shifts using the POS system.
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Clone
A function that duplicates an existing order from one table and places the same order for a different table.
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Close Shift
A function that closes the current shift to stop all payment-related transactions on the POS.
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Cloud Kitchen
Typically a delivery-only restaurant model where food is prepared solely for online orders without a traditional dine-in space.
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Combo Item
A menu option that contains two or more Menu Items as a set offered at a discounted price.
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Comp Item
A function that converts a regular-priced Item into a complimentary Item.
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Courses
A function that allows you to configure menu Items to become a part of timed meal sets suitable for prix fixe menus, Table Service, and more.
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Customer Facing Display
A POS Module that shows order details to customers.
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Custom Item
An Item that can be any out-of-menu Item that can be offered and billed to customers.
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Custom Member Field
An additional and customizable data field created to store specific information about members, tailored to the restaurant's needs.
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Custom Menu
A feature that allows you to group a set of categories into one custom menu that can be displayed separately.
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Custom Rule
A function that allows you to set specific Tier Prices based on specific conditions.
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Daily Closing Report
A report that shows a summary of all sales and transactions done for the day and the number of dine-in customers that visited the restaurant. This is also known as a Z report.
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Date Group
A set of pre-defined dates during which you operate your shop differently.
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Debug Mode
A setting on the Eat365 POS that allows you to send diagnostics data to Eats365 for troubleshooting.
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Device License
A license that grants your restaurant access to the Eats365 POS and various Eats365 Modules.
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Diagnostics data
Data containing information that can be helpful for troubleshooting.
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Dine-In Overtime Reminder
A feature that displays a progress bar on the POS and provides staff with easy visibility into a table’s dining time progress or elapsed time.
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Dining Time
The allocated duration for a dining session, which can be monitored and managed through the POS system.
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Discount Coupon
A scannable voucher that can be used to quickly apply existing restaurant discounts.
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Discount Report
A report detailing all discounts applied during transactions, useful for evaluating the impact of promotions.
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Dynamic Digital Menu
An Eats365 Module that lets you showcase your restaurant's menu on digital display.
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Dynamic QR Code
A type of QR Code that changes every time a ticket is printed. This QR Code isn't associated with a table and expires after a payment for the order has been made.
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Eats365 Marketplace
An Eats365 online platform where restaurants can showcase their offerings and allows customers to browse menus, place orders, and make reservations.
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e-Invoice
An electronic version of a traditional paper invoice.
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e-Invoice Report
A report specific to Malaysian operations detailing electronic invoices issued in compliance with local regulations.
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Embedded Barcode
A scannable label that contains an Item’s information.
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End of Day
A function that signals the end of service for the day.
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eSignage
A POS Module that can be configured to display queue status or food items that are ready for pick-up.
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Expedite Display
A POS Module that allows packers and restaurant expediters to keep track and manage all orders in a single display.
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Expediter list
A piece of paper that contains all Items placed in an order.
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Expeditor Ticket
A piece of paper that contains a list of Items included in an order and is used by the Expeditor to keep track of all ordered Items.
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Fire
A function that informs the kitchen staff to start preparing food to fulfill an order.
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Food Court
A dining area that houses multiple food vendors, each offering different cuisines or food options.
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Full Service
A restaurant mode that offers real-time table status viewing and is suitable for dine-in restaurants.
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Gift Card
A printed card or digital code that represents a corresponding monetary value that can be redeemed at a restaurant.
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Group ID
A unique ID assigned to a subgroup of restaurants that belong to an organization.
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Hold
A function that prevents an order from being sent to the kitchen for preparation.
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Hourly Sales Report
A report that provides a breakdown of sales figures segmented by each hour of operation.
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Import Tools
A Merchant Portal feature that allows you to import restaurant information such as Single Items, Product Names, and more in bulk.
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Incoming Customers Analysis Report
A report analyzing the number and flow of customers entering the establishment, assisting in staffing and operational decisions.
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Integrated Payments
A feature that offers integrated payment options such as Octopus, Global Payments, and more.
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Inventory
A function that allows you to keep an inventory of your Items and make adjustments to an Item’s available quantity.
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Inventory Adjustment Report
A report documenting all changes made to inventory levels, including additions, depletions, and corrections.
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Item Access Permissions
A set of permissions you can enable to specify the Item’s dining type options and POS modules where they can appear.
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Item Audit Trail Report
A specific report tracking all modifications made to menu items, including price changes and availability.
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Item Preparation Time Report
A report measuring the time taken to prepare each menu item.
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Item Sold Report
A report listing all items sold within a specific timeframe.
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JSON
JSON is an open standard file format and data interchange format that uses human-readable text to store and transmit data objects consisting of attribute–value pairs and arrays.
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Kitchen Display System
A POS Module that organizes orders that are coming to the kitchen.
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Kitchen Station
A designation that defines the location of a paired printer.
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Kitchen Ticket
A piece of paper printed by a kitchen printer that contain details of what needs to be prepared to complete an order.
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Kivo
A customizable interface that can be set as the default screen on the Self Order Kiosk, providing an engaging user experience.
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License
A back-end permit that grants your restaurant access to the Eats365 POS and various Eats365 Modules or add-on features that can elevate the experience of your customers.
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Media Group
A function that allows you to upload custom images, videos, or text that can be used on different Eats365 platforms, such as PhotoMenu, Customer Facing Display, and eSignage.
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Member
A customer who is a part of the restaurant’s membership program.
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Member Credits
Prepaid funds that members can purchase and use to pay for orders, either online through the restaurant's branded store or in-store.
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Member Points
Loyalty points earned by members based on their purchases, which can be redeemed for rewards or discounts as defined by the restaurant's loyalty program.
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Membership Card
A physical or digital card issued to members as proof of membership, often used to track and apply member benefits and transactions.
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Membership Plan
A structured program offered by a restaurant that provides customers with specific benefits, such as discounts or exclusive offers, upon enrollment.
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Menu Action Log
A record of all actions related to modifying the menu.
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Menu Tag
A feature that can be used to label menu Items and highlight specific attributes like allergens, recommended Items, and more.
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Merchant ID
A unique ID assigned to a specific restaurant branch.
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Merchant Portal
An online platform where restaurant owners and managers can oversee their restaurant, including managing their POS system settings, staff permissions, reports, and other functions.
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Modifier Master
A function that allows you to create menu Item Modifiers that keep track of inventory information and define its preset quantities.
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Modifiers
A feature that allows you to use create a preset of options to modify your menu Items.
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mPOS
A POS Module that acts as a mobile version of the POS, and allows you to take tableside orders.
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Non-Sales Item
An item categorized separately in reports, often used for tracking items that don't contribute to sales totals.
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Offline Mode
A built-in feature on the Eats365 POS that allows you to continue processing orders and cash payments, and send print requests without an internet connection.
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On-Premise Payment Abnormal Report
A report highlighting any irregularities or anomalies in on-premise payment transactions.
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Open Shift
A function that signals the start of a shift to allow you to start taking orders and processing payments on the POS.
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Order List
A feature in the Eats365 POS that displays all current orders and allows staff to manage and monitor order statuses, accept or reject self-checkout requests, and process payments.
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Order Lock
A feature that prevents additional items from being added to existing orders.
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Order Ticket
A piece of paper that contains a list of Items included in an order.
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Organization ID
A unique ID that is assigned to the parent company where the restaurant groups belong.
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Organization Settings
Configurations that define the overall preferences and operational parameters for a restaurant or group of restaurants within the Eats365 system.
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Pay First
A payment approach preference where customers are required to settle their bill before receiving their food or services.
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Pay In and Payout Report
A report that records all cash added to or removed from the cash drawer.
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Pay Later
A payment approach preference where customers settle their bill after dining.
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Payment Report by Customer
A report that shows a summary of all transactions and payments made by a restaurant member.
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Payout History Report
[365pay] A report providing a detailed breakdown of past payouts and a preview of upcoming payouts, including transaction-specific details such as refunds, commissions, and fees.
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Pay Station
A POS Module where customers can pay for their orders on their own.
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Period
A time range that can define specific restaurant time operations.
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Pickup Display
An Eats365 Module that notifies customers through a screen when their orders are ready for pickup.
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Pickup Station
A designated location within a restaurant where customer can pick up their orders.
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Points Activity Report
A report that tracks the accumulation and redemption of customer loyalty points, providing insights into customer engagement.
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Points Earning Rules
Defined criteria that determine how members accumulate loyalty points based on their spending or specific actions.
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Points Spending Rules
Defined guidelines that specify how and when members can redeem their accumulated loyalty points for rewards or discounts.
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POS Passcode
A unique code assigned to each staff member account, used to authenticate and grant access to the POS system.
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POS PIN
A passcode that allows staff to access the POS system using a personal identification number for enhanced security.
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Pre-order Report
A report detailing all pre-orders made by customers, including pickup or delivery times.
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Product Type
A way to organize and define the menu Items that you add to your menu.
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Queue Display
An Eats365 Module that shows the current status of the customer queue.
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Queue Ticket
A piece of paper or electronic token that is given to customers to indicate their place in line for a table at a restaurant.
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Queue Ticket Kiosk
A POS Module that allows customers to get their own queue tickets to indicate their place in line for a table at a restaurant.
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Queuing
A function that enables your restaurant to issue queuing tickets to accommodate waiting customers.
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Queuing Statistics Report
A report that provides data on customer wait times and queue lengths.
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Quick Serve
A restaurant mode that is best suited for takeout and delivery. This mode is ideal for food stalls and beverage shops.
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Reconciliation Report
A financial report that compares sales data with cash and card payments received.
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Reservation
A feature that allows customers to book a table in your restaurant ahead of time.
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Restaurant Code
Unique IDs that are given to your business when you join Eats365.
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Restaurant License
A license that allows your restaurant to use flexible add-on features that can elevate the experience of your customers.
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Restaurant mode
Restaurant mode determines the type of restaurant setup you have.
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Revenue Center
A function that allows you to create separate entities of stations within your restaurant to differentiate their respective income.
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Role Permission
A set of access rights and operational capabilities assigned to specific staff roles within the POS system.
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Roles
An assignment given to restaurant staff that determines the access level granted to them.
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Rounding
A function that allows you to set the rounding method that you want to use for your customer’s payments.
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Sales by Item Report
A detailed report showing sales figures for each menu item and assisting in identifying best-selling and underperforming products.
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Sales by Period Report
A report that analyzes sales data over specific time periods, such as daily, weekly, or monthly.
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Sales by Product Type Report
A report that breaks down sales based on product types.
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Sales by Sales Category Report
A report that organizes sales data according to predefined Sales Categories.
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Sales by Vendor Report
[Food Court] A report used in food court settings that breaks down sales by individual vendors.
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Sales Category
Classifications of products or services offered by the restaurant, used to organize sales data and generate detailed reports.
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Sales Report
A sales-related report that you can generate to keep track of sales, customer transactions, staff performance, and more.
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Sales Summary
A report of all transactions and sales over a selected period of time.
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Scan to Order
A feature that allows the restaurant to generate QR codes so customers can view the restaurant’s menu and place their orders from their own devices.
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Seating Preference
A feature that allows customers to select their preferred seating option.
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Self Order Kiosk
A stationary POS Module where customers can place orders on their own and pay without the assistance of a staff member.
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Service Boundary
The maximum delivery distance set by the restaurant for catering or delivery services.
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Service charge
A fee that is added to the bill in addition to the basic cost of products or services.
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Shared Table
A function that allows multiple independent groups of customers to share one table.
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Shift Report
A report that shows a summary of total sales at the end of a shift. This is also known as X report.
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Shop
A term that refers to branch of a restaurant.
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Single Items
An option offered on the menu and a requirement to create Combo Items.
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Special Request Quick Key
A special request shortcut that allows you to create a preset of short, tappable words or phrases on your menu Items to easily modify your customer’s orders if they have a special request.
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Split bill
A function that allows customers to choose if they want to pay for their own items or to divide the final amount evenly among the party.
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Split Table
A function that allows you to divide a table into sections so you can seat different party groups into a single table.
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Staff List
A directory that includes the names and information of all staff members.
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Staff Performance Report
A report evaluating individual staff members' performance based on metrics such as sales, tips earned, and customer feedback.
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Start of Day
A function that signals the start of the restaurant service and allows the POS to be open for orders.
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Static QR Code
A non-changing QR code set to a table for customers to scan and use to order. Any orders made through scanning the code is automatically associated to the table where it’s placed.
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Sub Product Type
A way to organize and add another item type layer that you can add to your menu.
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Surcharge
A fee that is added to the total bill which can be either applied through items included in the order or the payment method used by the customer.
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Table Map Setup
A function that allows you to create Areas and Tables that you can customize to resemble your restaurant’s layout.
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Table Sharing
A dining arrangement where multiple party groups are seated at the same table. This can be set to sharing or splitting tables between multiple parties.
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Taxes
A government-mandated contribution that is automatically applied to a customer’s bill.
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Tax Group
Tax Group allows you to group your Tax Type and apply them to an Item.
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Tax Invoice
A government-mandated invoice issued to customers that includes tax details.
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Tax Type
Tax Type allows you to create a tax preset where you can define the tax rate.
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Tender
An accepted payment method of a restaurant.
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Ticket Type
A feature that allows you to categorize queuing tickets based on party size.
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Tier Override Quick Key
A function that adds a quick-access button on the order-taking screen that allows staff to change the menu's pricing by selecting a pre-defined tier rule.
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Tier Pricing Rules
A feature that allows you to define different pricing rules for menu Items based on specific periods or conditions.
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Till Control
A setting that allows the cash drawer to open automatically when a check is settled.
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Top-up Credit Item
An option that allows members to add funds to their member credits, enabling seamless payments for future purchases.
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Top-Up Credit Refund Report
A report that records all instances of credit top-ups and any corresponding refunds issued to customers.
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Transaction Report
A report that shows a summary of all restaurant transactions, including transactions that were processed by more than 30 days.
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Turn Time
A function that determines how long customers can dine at the restaurant.
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VIP Queuing
A feature that enables your restaurant to issue priority queuing tickets to VIP customers.
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Virtual Printer
A software-based printer setup within the POS system that allows routing of print jobs to specific physical printers based on predefined rules or locations.
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Virtual Shop
A back-end entity set up by an Eats365 personnel that allows merchants to offer online top-ups through their Branded Online Store.
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Void
The action of canceling an order or item that has been processed, effectively removing it from the sales records.
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Void and Returns Report
A report summarizing all voided transactions and returned items, aiding in monitoring and analyzing loss prevention.
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X Report
A report that gives you the current sales totals and till activities, at the time you generated the report. This is alternatively referred to as a Shift Report.
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Z Report
A report that gives you the end-of-day sales totals and till activities. This is alternatively referred to as the Daily Closing Report.