We’ve added new articles and tools to the Knowledge Base to support your operations more effectively. Review the updates below to stay informed about the latest resources available.

Updates

• Set up and manage Surcharge
  • Added a note about supporting payment surcharge for 365pay
• Manage online ordering status on the Eats365 POS, Manage online ordering status on the Eats365 POS (Food Court)
  • Added information on how to temporarily suspend online ordering acceptance
• Customize the Receipt Template
  • Added information on how to configure the setting to print a QR code on receipts that directs to your branded online store website when scanned
• Set up Static QR code, Set up Self Check Out for Dine-In orders, Perform self-checkout for dine-in orders, Set up Dine-In settings (Full Service, Quick Serve, Food Court)
  • Added information on how to use static QR codes for payment purposes
• Manage Branded Online Store preferences
  • Added information on how to set the default language of the branded online store
  • Added information on how to issue tax invoices for orders created on or after the onboarding date
• Set up Takeout settings, Set up Takeout settings (Food Court), Set up Catering settings
  • Added information on how to create an email list that notifies staff of catering and next operation period order placed on the Branded Online Store
• Configure Kitchen Display System settings
  • Added new features such as grouping view, display cancelled items, show combo item name, cooking time indicator, item summary page, and show order remarks
• Perform basic expedite operations
  • Added information on scanning orders
• Generate Invoice Numbers for Tax Invoice (Taiwan)
  • Added information on how to issue tax invoices for orders created on or after the onboarding date

New articles

• New Product Updates
  • Update 25.8.1: POS, Branded Online Store, and Modules enhancements
• New Branded Online Store articles:
  • Add a branded online store shortcut to the mobile homescreen
  • Leave a restaurant review on the Branded Online Store
  • Share a branded online store link
• New Modules articles
  • Process Octopus payment on the Self Order Kiosk (Android)
  • Send diagnostics logs for Expedite Display
  • Send diagnostics logs for Android Queue Ticket Kiosk
• New 365pay article
  • Understanding 365pay payouts