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If you still have questions or prefer to get help directly from an agent, please submit a request.
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Troubleshooting
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Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Troubleshooting
Troubleshoot technical issues related to the network, hardware, and the POS
- Troubleshooter
- POS shows offline
- All devices offline
- POS can’t connect to a printer
- Printer is unable to print (hardware issue)
- Use Offline Mode during a network outage
- Send POS diagnostics data to Eats365
- QR Code not printed after placing order
- Force delete a pending order
- Resolve double printing issues
- Cash drawer doesn’t open during transactions
- POS unable to connect to the internet
- Troubleshooter
- POS shows offline
- All devices offline
- POS can’t connect to a printer
- Printer is unable to print (hardware issue)
- Use Offline Mode during a network outage
- Send POS diagnostics data to Eats365
- QR Code not printed after placing order
- Force delete a pending order
- Resolve double printing issues
- Cash drawer doesn’t open during transactions
- POS unable to connect to the internet
- Modules
- Payments