Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Troubleshooting
All Product
-
load search results here
if no results found => show contact form
Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Troubleshooting
Troubleshoot technical issues related to the network, hardware, and the POS
- Troubleshooter
- POS shows offline
- All devices offline
- POS can’t connect to a printer
- Printer is unable to print (hardware issue)
- Send POS diagnostics data to Eats365
- QR Code not printed after placing order
- Force delete a pending order
- Resolve double printing issues
- Cash drawer doesn’t open during transactions
- POS unable to connect to the internet
365pay
- 365pay Troubleshooter
- Adyen payment terminal not turning on
- Adyen Payment Terminal battery and charging issues
- Adyen payment terminal faulty keypad
- Adyen payment not printing receipts
- Adyen payment terminal can’t connect to the network
- Adyen payment terminal showing pending icon
- Adyen payment terminal in Service Mode
- Troubleshooter
- POS shows offline
- All devices offline
- POS can’t connect to a printer
- Printer is unable to print (hardware issue)
- Send POS diagnostics data to Eats365
- QR Code not printed after placing order
- Force delete a pending order
- Resolve double printing issues
- Cash drawer doesn’t open during transactions
- POS unable to connect to the internet
- Modules
- Payments
- 365pay
- 365pay Troubleshooter
- Adyen payment terminal not turning on
- Adyen Payment Terminal battery and charging issues
- Adyen payment terminal faulty keypad
- Adyen payment not printing receipts
- Adyen payment terminal can’t connect to the network
- Adyen payment terminal showing pending icon
- Adyen payment terminal in Service Mode
Popular Articles
- Log in to the Eats365 Merchant Portal
- FAQs
- List of compatible devices
- Set up and manage a Single Item (Full Service)
- Set up and install the Eats365 POS app
- Set up and manage a Combo Item (Full Service)
- Manage System Preferences (Full Service)
- Perform End of Day and other end of day activities
- Getting started with Eats365 POS