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Staff Operations
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Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Order Handling
- Perform seating
- Manage table statuses
- Switch order view (Full Service)
- Switch order view (Quick Serve)
- Switch order view (Food Court)
- Add items to an order (Full Service)
- Add items to an order (Quick Serve)
- Add items to an order (Food Court)
- Add combo items to an order
- Apply modifiers to an order
- Change order quantities
- Lock an order
- Clone an order (Full Service)
- Clone an order (Quick Serve)
- Clone an order (Food Court)
- Join multiple tables together
- Share a table between different party groups
- Split a table for different party groups
- Fire and Hold items
- Clear a table
- Remove items from an order
- Check order status (Full Service)
- Check order status (Quick Serve)
- Check order status (Food Court)
- Use member order history to reorder
- Create pickup and delivery orders
- Use Action Buttons to modify an order
- Manage new orders
- Search for orders (Full Service)
- Search for orders (Quick Serve)
- Search for orders (Food Court)
- Create a Custom Item
- Set up and manage Courses
- Transfer order to another table
- Park and Retrieve orders
- Manage orders from Delivery Integrations
- Perform self-checkout for dine-in orders
- Manage self-checkout orders
- Manage pre-orders
- Apply tier pricing to an order
- Place All You Can Eat orders
Handling Payments
- Process a payment for an order (Full Service)
- Process a payment for an order (Quick Serve)
- Process a payment for an order (Food Court)
- Process a 365pay payment on the POS
- Process a QR code payment on the POS
- Apply discounts to an order
- Make an item complimentary
- Apply taxes and service charges
- Add tip to an order
- Perform a Split Bill by Item and Split Bill by Amount
- Payment returns
- Apply surcharge to an order
- Use membership points for payments and discounts
- Use coupons and gift cards for payments
- Forfeit a pre-paid order
- Add restrictions to discount usage
- Use points, discounts, or coupons for third-party CRM orders
- Cancel or void gift cards, vouchers, and coupons
- Refund gift card value
- Change payment to a different currency
- Use member credits for payments
- Top up Octopus card with the Eats365 POS
- Basic Operations
- Order Handling
- Perform seating
- Manage table statuses
- Switch order view (Full Service)
- Switch order view (Quick Serve)
- Switch order view (Food Court)
- Add items to an order (Full Service)
- Add items to an order (Quick Serve)
- Add items to an order (Food Court)
- Add combo items to an order
- Apply modifiers to an order
- Change order quantities
- Lock an order
- Clone an order (Full Service)
- Clone an order (Quick Serve)
- Clone an order (Food Court)
- Join multiple tables together
- Share a table between different party groups
- Split a table for different party groups
- Fire and Hold items
- Clear a table
- Remove items from an order
- Check order status (Full Service)
- Check order status (Quick Serve)
- Check order status (Food Court)
- Use member order history to reorder
- Create pickup and delivery orders
- Use Action Buttons to modify an order
- Manage new orders
- Search for orders (Full Service)
- Search for orders (Quick Serve)
- Search for orders (Food Court)
- Create a Custom Item
- Set up and manage Courses
- Transfer order to another table
- Park and Retrieve orders
- Manage orders from Delivery Integrations
- Perform self-checkout for dine-in orders
- Manage self-checkout orders
- Manage pre-orders
- Apply tier pricing to an order
- Place All You Can Eat orders
- Reservation Management
- Queuing Management
- Handling Payments
- Process a payment for an order (Full Service)
- Process a payment for an order (Quick Serve)
- Process a payment for an order (Food Court)
- Process a 365pay payment on the POS
- Process a QR code payment on the POS
- Apply discounts to an order
- Make an item complimentary
- Apply taxes and service charges
- Add tip to an order
- Perform a Split Bill by Item and Split Bill by Amount
- Payment returns
- Apply surcharge to an order
- Use membership points for payments and discounts
- Use coupons and gift cards for payments
- Forfeit a pre-paid order
- Add restrictions to discount usage
- Use points, discounts, or coupons for third-party CRM orders
- Cancel or void gift cards, vouchers, and coupons
- Refund gift card value
- Change payment to a different currency
- Use member credits for payments
- Top up Octopus card with the Eats365 POS
Popular Articles
- Log in to the Eats365 Merchant Portal
- FAQs
- List of compatible devices
- Set up and manage a Single Item (Full Service)
- Set up and install the Eats365 POS app
- Set up and manage a Combo Item (Full Service)
- Perform End of Day and other end of day activities
- Manage System Preferences (Full Service)
- Getting started with Eats365 products