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Basic Operations

  • Sign in and sign out of the Eats365 POS
  • Perform Start of Day and Open Shift
  • Perform End of Day and other end of day activities
  • Clock in and clock out of the Eats365 POS
  • Manage cash in the cash drawer for non-payment transactions
  • Log in to the Eats365 Merchant Portal

Order Handling

  • Perform seating
  • Manage table statuses
  • Switch order view (Full Service)
  • Switch order view (Quick Serve)
  • Switch order view (Food Court)
  • Add items to an order (Full Service)
  • Add items to an order (Quick Serve)
  • Add items to an order (Food Court)
  • Add combo items to an order
  • Apply modifiers to an order
  • Change order quantities
  • Lock an order
  • Clone an order (Full Service)
  • Clone an order (Quick Serve)
  • Clone an order (Food Court)
  • Join multiple tables together
  • Share a table between different party groups
  • Split a table for different party groups
  • Fire and Hold items
  • Clear a table
  • Remove items from an order
  • Check order status (Full Service)
  • Check order status (Quick Serve)
  • Check order status (Food Court)
  • Use member order history to reorder
  • Create pickup and delivery orders
  • Use Action Buttons to modify an order
  • Manage new orders
  • Search for orders (Full Service)
  • Search for orders (Quick Serve)
  • Search for orders (Food Court)
  • Create a Custom Item
  • Set up and manage Courses
  • Transfer order to another table
  • Park and Retrieve orders
  • Manage orders from Delivery Integrations
  • Perform self-checkout for dine-in orders
  • Manage self-checkout orders
  • Manage pre-orders
  • Apply tier pricing to an order
  • Place All You Can Eat orders

Reservation Management

  • Manage reservations

Queuing Management

  • Issue Queuing Tickets from the POS
  • Manage queuing tickets
  • Suspend and resume issuing Queuing Tickets
  • Manage online queuing tickets
  • Manage queuing tickets during service interruptions

Handling Payments

  • Process a payment for an order (Full Service)
  • Process a payment for an order (Quick Serve)
  • Process a payment for an order (Food Court)
  • Process a 365pay payment on the POS
  • Process a QR code payment on the POS
  • Apply discounts to an order
  • Make an item complimentary
  • Apply taxes and service charges
  • Add tip to an order
  • Perform a Split Bill by Item and Split Bill by Amount
  • Payment returns
  • Apply surcharge to an order
  • Use membership points for payments and discounts
  • Use coupons and gift cards for payments
  • Forfeit a pre-paid order
  • Add restrictions to discount usage
  • Use points, discounts, or coupons for third-party CRM orders
  • Cancel or void gift cards, vouchers, and coupons
  • Refund gift card value
  • Change payment to a different currency
  • Use member credits for payments
    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
        • Log in to the Eats365 Merchant Portal
    • Order Handling
        • Perform seating
        • Manage table statuses
        • Switch order view (Full Service)
        • Switch order view (Quick Serve)
        • Switch order view (Food Court)
        • Add items to an order (Full Service)
        • Add items to an order (Quick Serve)
        • Add items to an order (Food Court)
        • Add combo items to an order
        • Apply modifiers to an order
        • Change order quantities
        • Lock an order
        • Clone an order (Full Service)
        • Clone an order (Quick Serve)
        • Clone an order (Food Court)
        • Join multiple tables together
        • Share a table between different party groups
        • Split a table for different party groups
        • Fire and Hold items
        • Clear a table
        • Remove items from an order
        • Check order status (Full Service)
        • Check order status (Quick Serve)
        • Check order status (Food Court)
        • Use member order history to reorder
        • Create pickup and delivery orders
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders (Full Service)
        • Search for orders (Quick Serve)
        • Search for orders (Food Court)
        • Create a Custom Item
        • Set up and manage Courses
        • Transfer order to another table
        • Park and Retrieve orders
        • Manage orders from Delivery Integrations
        • Perform self-checkout for dine-in orders
        • Manage self-checkout orders
        • Manage pre-orders
        • Apply tier pricing to an order
        • Place All You Can Eat orders
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
        • Manage online queuing tickets
        • Manage queuing tickets during service interruptions
    • Handling Payments
        • Process a payment for an order (Full Service)
        • Process a payment for an order (Quick Serve)
        • Process a payment for an order (Food Court)
        • Process a 365pay payment on the POS
        • Process a QR code payment on the POS
        • Apply discounts to an order
        • Make an item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split Bill by Item and Split Bill by Amount
        • Payment returns
        • Apply surcharge to an order
        • Use membership points for payments and discounts
        • Use coupons and gift cards for payments
        • Forfeit a pre-paid order
        • Add restrictions to discount usage
        • Use points, discounts, or coupons for third-party CRM orders
        • Cancel or void gift cards, vouchers, and coupons
        • Refund gift card value
        • Change payment to a different currency
        • Use member credits for payments

Popular Articles

  1. Log in to the Eats365 Merchant Portal
  2. FAQs
  3. List of compatible devices
  4. Set up and manage a Single Item (Full Service)
  5. Set up and install the Eats365 POS app
  6. Set up and manage a Combo Item (Full Service)
  7. Manage System Preferences (Full Service)
  8. Perform End of Day and other end of day activities
  9. Getting started with Eats365 POS
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