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Customize the Ticket Template
Learn how to configure Ticket Template settings in the Eats365 POS or the Merchant Portal to customize how tickets appear when printed.
You can configure the “Ticket Template” settings to add or remove information that you’d like to display on the receipt once it’s printed.
In this article, you’ll learn about Ticket Template settings and how to change them on the Eats365 POS or Merchant Portal.
Configure the Ticket Template
To customize the ticket template, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings
. - Under "Settings," tap Printing, then select Ticket Template.
- Choose an option to change based on your preferences.
- At the top right, tap Save to confirm.
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Printing.
- At the top, click on the Ticket Template tab.
Tip: You can click on the left and right arrow buttons to search for the Ticket Template tab. - Choose an option to change based on your preferences.
- At the top right, click on Save to confirm.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings.
- Click on Printing. Then select Ticket Settings.
- At the top, click on the Ticket Template tab.
- Choose an option to change based on your preferences.
- At the top right, click on Save to confirm.
You can configure the following ticket template options:
DeleteTicket Template options
You can change the following options in the Ticket Template settings:
Eats365 POS
Margin
Applies to the following options:
- Top Margin
- Bottom Margin
Adjust the margin size. You can choose from the following sizes:
- None
- Original
- 2x
- 3x
Font Size
Applies to the following options:
- Ticket Font Size
- Remarks Font Size
- Fire Label Font Size
- Hold Label Font Size
- Order Number Font Size
- Table Name Font Size
Adjust the font size. You can choose from the following sizes:
- None
- Small
- Large
- Extra Large
Other settings
Print Price of Open Amount Item
Displays the price of open amount items on kitchen tickets.
Print Price of Custom Item
Displays the prices of custom items on kitchen tickets.
Print Table/Order # again at the Bottom
Displays the table or order number at the bottom of kitchen tickets.
Print Party Size at Bottom
Displays the party size at the bottom of the ticket.
Print Item Details on Table Transfer Ticket
Displays item details on table transfer tickets.
Print Modifier in red color
Displays the “Fire” wording in red text.
Print Fire Label in red color
Displays the “Fire” wording in red text.
Print Identical Modifiers Combined
Combines identical modifiers as a single entry on kitchen tickets.
Print Takeout Indicator on Ticket
Displays a “Takeout” indicator on the ticket.
Print Dine-in Indicator on Ticket
Displays a “Dine-in” indicator on the ticket.
Print Takeout Online Indicator on Ticket
Displays a “Takeout” indicator for online orders on the ticket.
Print Dine-in Online Indicator on Ticket
Displays a “Dine-in” indicator for online orders on the ticket.
Show Dine-in Order Number
Displays the order number for dine-in orders on kitchen tickets.
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Print Item Page Number (X of Y)
Displays the page number on the ticket. For example, “Page 1 of 2.”
Print Cutlery Request
Displays the customer’s cutlery request.
Print Order Remarks
Displays order remarks on the ticket.
Print QR Code
Displays a scannable QR Code on the ticket.
Print Kitchen Station Name(s)
Displays associated kitchen station names on kitchen tickets.
Language
Printing Language
Sets the default language of printed receipts.
Enable Dual Language Printing for Menu Items
Gives the option to print two languages for a menu item.
Important: Item names must be entered for the selected languages separately in Menu Setup. For more information on Menu Setup settings, refer to Set up and manage a Single Item or Set up and manage a Combo Item.
Merchant Portal (Classic)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
For your convenience, the majority of options are already described based on their actual purpose. For example, the option “Print Modifier” in red color prints the modifiers in red text. The option “Print Order Remarks” prints the order remarks on the ticket, and so on. These settings can be turned on or off .
In some cases, some options may require different input or have unique behaviors. Refer to the settings below for more information:
Margin Sizing
Applies to the following:
- Top Margin
- Bottom Margin
Adjust the margin size to “None,” “Original,” “2x,” or “3x.”
Font Size selection
Applies to the following:
- Ticket
- Order Number
- Table Name / Check Name
- Order Remarks
- Fire Wording
- Hold Label
Choose from the varying options:
- None
- Small
- Large
- Extra Large
Print Item Page Number (X of Y)
Displays the page number on the ticket. For example, “Page 1 of 2.”
Printing Language
Sets the default language of printed receipts.
Enable Dual Language Printing for Menu Items
Gives the option to print two languages for a menu item.
Important: Item names must be entered for the selected languages separately in Menu Setup. For more information on Menu Setup settings, refer to Set up and manage a Single Item or Set up and manage a Combo Item.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
Margin
Applies to the following options:
- Top Margin
- Bottom Margin
Adjust the margin size. You can choose from the following sizes:
- None
- Original
- 2x
- 3x
Font Size
Applies to the following options:
- Ticket Font Size
- Order Number Font Size
- Table Name / Check Name Font Size
- Order Remarks Font Size
- Fire Label Font Size
- Hold Label Font Size
Adjust the font size. You can choose from the following sizes:
- None
- Small
- Large
- Extra Large
Order Number
Show Dine-in Order Number
Displays the order number for dine-in orders on kitchen tickets.
Display Table/Order # Again at Bottom
Displays the table or order number at the bottom of kitchen tickets.
Price Display
Show Price of Single Item
Displays the price of single items, including fixed price items and priced by embedded barcode items, on kitchen tickets.
Show Price of Combo Option
Displays the price of combo items, including fixed price items and priced by embedded barcode items, on kitchen tickets.
Show price of open amount item
Displays the price of open amount items on kitchen tickets.
Show price of custom item
Displays the prices of custom items on kitchen tickets.
Order Details
Print Item Details on Table Transfer Ticket
Displays item details on table transfer tickets.
Print Item Page Number (X of Y)
Displays the page number on the ticket. For example, “Page 1 of 2.”
Print Order Remarks
Displays order remarks on the ticket.
Print QR Code
Displays a scannable QR Code on the ticket.
Print Fire Wording in special color
Displays the “Fire” wording in red text.
Print Cutlery Remarks
Displays the customer’s cutlery request.
Print Kitchen Station Name(s)
Displays associated kitchen station names on kitchen tickets.
Display Party Size at Bottom
Displays the party size at the bottom of the ticket.
Modifiers Display
Print Modifier in Red Color
Displays modifiers in red text.
Print Identical Modifiers Combined
Combines identical modifiers as a single entry on kitchen tickets.
DeleteService Type Indicators
Print Takeout Indicator on Ticket
Displays a “Takeout” indicator on the ticket.
Print Takeout Online Indicator on Ticket
Displays a “Takeout” indicator for online orders on the ticket.
Print Dine-in Indicator on Ticket
Displays a “Dine-in” indicator on the ticket.
Print Dine-in Online Indicator on Ticket
Displays a “Dine-in” indicator for online orders on the ticket.
Kitchen Ticket Theme (Beta)
Note: This function is supported on POS version 2.71 or later.
Applies the selected theme to printed kitchen tickets. You can select from the following themes:
| Theme 1 (Supported on both thermal printers and dot matrix printers) | Theme 2 (Only supported on thermal printers) |
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Some ticket template settings are not supported in Theme 2. This includes the following:
- Ticket Font Size
- Order Number Font Size
- Table Name / Check Name Font Size
- Order Remarks Font Size
- Fire Label Font Size
- Hold Label Font Size
- Display Table/Order # Again at Bottom
- Display Party Size at Bottom
- Print Modifier in Red Color
- Print Fire Wording In Special Colour
- Show Dine-in Order Number
- Print Kitchen Station Name(s)
- Print Takeout Indicator on Ticket
- Print Takeout Online Indicator on Ticket
- Print Dine-in Online Indicator on Ticket
- Print Kitchen Station Name(s)
Language
Printing Language
Sets the default language of printed receipts.
Enable Dual Language Printing for Menu Items
Gives the option to print two languages for a menu item.
Important: Item names must be entered for the selected languages separately in Menu Setup. For more information on Menu Setup settings, refer to Set up and manage a Single Item or Set up and manage a Combo Item.