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Customize the Receipt Template

Learn how to configure Receipt Template settings in the Eats365 POS app to customize how receipts appear when printed.

You can configure the Receipt Template settings to add or remove certain information displayed on printed receipts.

In this article, you’ll learn about Receipt Template settings and how to change them on the Eats365 POS or Merchant Portal.

Modify the Receipt Template

To change the Receipt Template, follow the steps below:

Eats365 POS

Log in to the Eats365 POS.
At the top left, tap Settings .
Under Settings, tap Printing, then select Receipt Template.
Choose an option to change based on your preferences.
At the top right, tap Save to confirm.

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Merchant Portal (Classic Theme)

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Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, click on Printing.
At the top, click on Receipt Settings tab.
Choose an option to change based on your preferences.
At the top right, click on Save to confirm.

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Merchant Portal 2.0

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Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings.
Click on Printing. Then, select Receipt Settings.
At the top, click on Receipt Template tab.
Choose an option to change based on your preferences.

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Receipt Template options

Eats365 POS

For your convenience, the majority of options are already described based on their actual purpose. For example, the option "Print Receipt Header" prints the Receipt Header. The option "Print Tax on Receipt" prints the tax information on the Receipt, and so on.

You can toggle these settings on or off , then preview a sample of what the Receipt would look like by tapping Receipt Preview.

In some cases, some options may require different input or have unique behaviors. Refer to the settings below for more information:

Receipt Template

Choose from the following options:

Restaurants / Bars
Hotels / Motels

The Hotel / Motel receipts include an additional section labeled “Hotel Use.” This section can be configured to display input fields for guest name, room number, tip, total charge amount, and signature area. The other settings are identical for both Receipt types.

Receipt Combo Quantity Display Type

Choose between Type 1 or Type 2.

Print Indicator on Receipt

Applies to the following options:

Dine-In
Takeout
Takeout Online
Dine-In Online

Prints an indicator on the receipt based on how the customer places the order.

Show Dining Mode near Order No.

Includes the transaction’s dining type on the receipt.

When enabled	When disabled

Print Stub on Dine-In Receipt

Allows you to print an extra check with a barcode containing the order information. The additional check is linked with the Dine-In Receipt.

Hide Not Paid Wordings on Unpaid Bills

Removes the "Not Paid" message on unpaid bills.

When enabled	When disabled

Print Zero Amount

Items
Modifiers

Includes Zero Amount Items or Modifiers on the receipt. Zero Amount are menu Items that don’t have an added cost. For example, free drinks or free dessert that comes with a meal.

Print Identical Combined

Applies to the following options:

Identical Single Items
Identical Discounts
Identical Modifiers

Combines multiple identical entries into a single line item on the receipt. For example, a customer orders two servings of Chocolate Pudding for $12.00. The receipt can either say “2x Chocolate Pudding for $24.00” or “Chocolate Pudding twice each for $12.00.”

Hide Discount Breakdown

Only shows the total amount of discount used on the receipt. If disabled, the receipt will list each discount used as an individual discount along with the total discount amount.

When enabled	When disabled

Print Average Spending on Dine-In Receipt

Prints the average amount a person spends. The average is computed by dividing the total bill amount by the number of paying customers in a table.

Hide Zero Amount Non Sales Item

Removes Non Sales Item with zero amount from the receipt.

Free text areas

Applies to the following areas on the receipt:

Above restaurant logo
Below restaurant logo
Bottom of the receipt

Free text areas are text boxes where you can enter any message you’d like to include on the receipt.

Typically, it’s recommended to include your return policy or any relevant information for your customers.

Select Loyalty Information to Print on Receipt

Adds Loyalty information such as member name, masked phone number, and remaining loyalty program points.

Print Loyalty QR Code on Receipt Only

Prints Loyalty QR only on the payment receipt. By default, this setting is turned off and the Loyalty QR is printed on both confirmation and payment receipts.

Loyalty QR Code Secret Key

Used to decrypt the QR Code in order to view Loyalty information.

Items Filtering

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Note: This setting only applies to Foodcourt.

When a POS is linked with a specific vendor, this setting controls whether receipts printed by the POS will filter away items from other Vendors. You may choose between Only Show items of that Vendor or Print all Items in that Order.

Printing Language

Sets the default language of printed receipts.

Enable Dual Language Printing for Menu Items

Gives the option to print two languages for a Menu Item.

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Important: Item names must be entered for the selected languages separately in Menu Setup. For more information on Menu Setup settings, refer to Set up and manage a Single Item or Set up and manage a Combo Item.

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