Android Queue Ticket Kiosk

What is it: The Android Queue Ticket Kiosk is an all-in-one queue ticketing system equipped with a built-in display and a ticket printer.

What it does: The Android Queue Ticket Kiosk allows customers to obtain their queuing ticket and view their queue status, all in a single display.

Where it’s perfect for: Ideal for restaurants that prioritize a contactless guest experience for customers.

Restaurant types: Full service restaurants, Quick Service restaurants, food court, enterprise

iPad Queue Ticket Kiosk

What is it: The iPad Queue Ticket Kiosk is a versatile queue ticketing solution that can be easily downloaded onto an iPad device. Unlike the Android Queue Ticket Kiosk, this version doesn't include a built-in printer, making it a more compact option.

What it does: The iPad Queue Ticket Kiosk allows customers to get their own queuing ticket and view their queue status. A ticket printer and a separate queue display must be connected to the Queue Ticket Kiosk to print queuing tickets and show queue status.

Where it’s perfect for: Ideal for small businesses with limited floorspace, as the iPad Queue Ticket Kiosk is compact and adaptable to various restaurant layouts.

Restaurant types: Full service restaurants, Quick Service restaurants, food court, enterprise

Why do I need a Queue Ticket Kiosk?

The Queue Ticket Kiosk allows customers to get their own tickets and check their queue status from their own devices. This means that staff no longer needs to divide their time between accommodating queuing parties and dining customers. The Queue Ticket Kiosk significantly frees up your restaurant staff’s time, so they can focus on providing the best service to your customers. 

How is the Queue Ticket Kiosk different from the queuing feature on the Eats365 POS?

The Queue Ticket Kiosk is a self-service queue management system, which means that customers can get their own queuing tickets without the need for a staff. The queuing feature on the Eats365 POS, on the other hand, is a built-in feature on the POS. This requires a restaurant staff to manually issue queuing tickets to guests, as customers won’t have access to the POS.

Will the Queue Ticket Kiosk work without the Eats365 POS?

The Queue Ticket Kiosk needs to be paired with the Eats365 POS for it to work. While the Queue Ticket Kiosk can issue queuing tickets without the need for staff, queue management is done on the Eats365 POS. Eats365 POS is the core module of Eats365 where order and table management are done, and the Queue Ticket Kiosk is a module that works in conjunction with the Eats365 POS to upgrade the customer experience.

To learn how to pair the mPOS to the Eats365 POS, refer to Set up and Install Queue Ticket Kiosk.

How does Queue Ticket Kiosk work with the Eats365 POS?

The Queue Ticket Kiosk is paired with the Eats365 POS to allow staff to manage queuing tickets issued on the Queue Ticket Kiosk. You’ll first need to configure the queuing settings on the Eats365 POS to determine the queuing ticket to be issued depending on party size. Once the queuing settings have been configured, you can pair the Queue Ticket Kiosk with the POS, and the queuing settings will automatically be applied to the Queue Ticket Kiosk. 

For information on how to pair the Queue Ticket Kiosk to the Eats365 POS, refer to Set up and Install Queue Ticket Kiosk.

How are tickets issued from the Queue Ticket Kiosk managed on the Eats365 POS?

Tickets issued from the Queue Ticket Kiosk are automatically logged on the POS. Once the customer is ready to be seated, restaurant staff can simply call the customer to be seated through the POS. You can also hold queuing tickets and seat customers to their tables from the queue management system on the POS. 

For more information on queuing management, refer to Manage queuing tickets.

Do I need an internet connection to use the Queue Ticket Kiosk?

Yes. The Queue Ticket Kiosk should be connected to the same network as the Eats365 POS. Since the Queue Ticket Kiosk is synced with the Eats365 POS, a stable internet connection is necessary to ensure that all tickets issued on the Queue Ticket Kiosk are synchronized to the POS.

What do I need to set up a Queue Ticket Kiosk?

You only need the following to get things started: 

• An Android device or iPad connected to a stable internet connection
• A Queue Ticket Kiosk license
• An Eats365 POS terminal
• A Queue Ticket printer (if you’re using an iPad)

For more information about setting up the Queue Ticket Kiosk, refer to Set up and Install Queue Ticket Kiosk.

Do I need to purchase a separate license for the Queue Ticket Kiosk?

Yes. The Queue Ticket Kiosk requires a separate license from the Eats365 POS. For each Queue Ticket Kiosk device, you need one license.

How many Queue Ticket Kiosks can I have in my restaurant?

As many as you need. The Eats365 POS can be paired with multiple Queue Ticket Kiosks as long as you have a license for each device. 

How do I set up Queue Ticket Kiosk?

For detailed instructions on how to set up Queue Ticket Kiosk, refer to Set up and Install Queue Ticket Kiosk.

Does the Queue Ticket Kiosk work on any device?

Yes. The Queue Ticket Kiosk is supported on compatible Android and iPad devices. To check if your device is compatible, refer to List of compatible devices.

How do I extend my Queue Ticket Kiosk license?

If you wish to extend your license or purchase additional Queue Ticket Kiosk licenses, contact our Sales Team.

How do I customize the Queue Ticket Kiosk?

For detailed instructions on customizing the Queue Ticket Kiosk, refer to Configure Queue Ticket Kiosk settings.

If I have multiple Queue Ticket Kiosks, can I customize each device differently?

Yes, you can. For detailed instructions on customizing mPOS, refer to Configure Queue Ticket Kiosk settings.