iOS

To configure the Ticket Kiosk’s settings, follow the steps below:

1. On your iPad, open the Ticket Kiosk app. The app opens up to the Ticket Kiosk settings. 
2. Tap General Settings.
   
3. Choose a setting, then change the options according to your preferences. The changes automatically apply to the Ticket Kiosk.

You can configure the following settings on the Ticket Kiosk:

App Language

Set the default app language to your preferred language. 

Display Language

Select the languages that you want to appear on the Ticket Kiosk display.

Theme

Choose if you want the Ticket Kiosk theme to use Dark mode or Light mode.

Suspend issuing setting

Create a custom message that would appear on the Ticket Kiosk display when ticket issuing has been suspended.

Enable Announcement

When enabled, the Ticket Kiosk announces the next ticket number. From this setting, you may also configure the following: 

• Volume - adjust the announcement’s volume.
• Play Chime - when enabled, the chime plays before announcing the ticket number.
• Play Greeting - when enabled, a greeting is played before announcing the next ticket number.
• Announcement language - select the language to be used during announcements.
  Tip: You can choose to play the announcement in multiple languages.

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Android

The Queue Ticket Kiosk on Android is typically set up as a stand-alone terminal that customers can use to get queuing tickets. To configure its settings, follow the steps below:

1. On the queuing tickets screen, tap the Eats365 logo six times. 
2. Enter the passcode. 
   Tip: If you haven’t set up a passcode for the Ticket Kiosk, the default passcode is 000000. To change the passcode, use the Merchant Portal.
3. Choose a setting, then change the options according to your preferences. The changes automatically apply to the Ticket Kiosk.

You can configure the following settings on the Ticket Kiosk:

System Language

Set the default app language to your preferred language. 

Display Language

Select the languages that you want to appear on the Ticket Kiosk display.

Suspend issuing setting

Create a custom message that would appear on the Ticket Kiosk display when ticket issuing has been suspended.

Announcements

When enabled, the Ticket Kiosk announces the next ticket number. From this setting, you may also configure the following: 

• Volume - adjust the announcement’s volume.
• Play Chime - when enabled, the chime plays before announcing the ticket number.
• Play Greeting - when enabled, a greeting is played before announcing the next ticket number.
• Calling language - select the language to be used during announcements. 
  Tip: You can choose to play the announcement in multiple languages.

System Setting

Configure Android settings. By default, the navigation buttons such as the back, home, and recent apps, are disabled when running the Queue Kiosk. Tapping on System Setting allows you to directly open the Android settings page to view and manage the device’s settings.

Printer Setting

Connect the Queue Ticket Kiosk to a printer. You can connect the Kiosk to an external printer or a printer that’s built-in with the Kiosk. To connect a printer, follow the steps below:

1. If you have a built-in printer with the Kiosk, tap Masung. If you have a separate printer, tap Epson.
2. Tap Scan.
3. Select the preferred printer. Then, tap Connect.

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Merchant Portal (Classic Theme)

1. Log in to the Merchant Portal.
2. On the left panel, click on Advanced Settings. 
3. Under Modules, select Queue kiosk. Then, click on Shared Settings.
4. Choose a setting, then change the options according to your preferences.
5. At the top right, click on Save to confirm.

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Merchant Portal 2.0

1. Log in to the Merchant Portal.
2. On the left panel, click on Modules. 
3. Select Queue kiosk. Then, click on Shared Settings.
4. Choose a setting, then change the options according to your preferences.
5. At the top right, click on Save.

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