Printer setup
Table of Contents
Customize the Receipt Template
Learn how to configure Receipt Template settings in the Eats365 POS or the Merchant Portal to customize printed receipt appearance.
You can configure the “Receipt Template” settings to add or remove certain information displayed on printed receipts.
In this article, you’ll learn about Receipt Template settings and how to change them on the Eats365 POS or Merchant Portal.
Configure the Receipt Template
To customize the Receipt Template, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings
. - Under "Settings," tap Printing, then select Receipt Template.
- Choose an option to change based on your preferences.
- At the top right, tap Save to confirm.
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Printing.
- At the top, click on Receipt Settings tab.
- Choose an option to change based on your preferences.
- At the top right, click on Save to confirm.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings.
- Click on Printing. Then, select Receipt Settings.
- At the top, click on Receipt Template tab.
- Choose an option to change based on your preferences.
Receipt Template options
You can change the following options in the Receipt Template settings:
Eats365 POS
Receipt Display Style
You can toggle these settings on 
or off 
, then preview a sample of what the Receipt would look like by tapping Receipt Preview.
Receipt Type
Choose from the following options:
- Restaurant / Bar
- Hotel / Motel
The "Hotel / Motel" receipts include an additional section labeled “Hotel Use.” This section can be configured to display input fields for guest name, room number, tip, total charge amount, and signature area. The other settings are identical for both receipt types.
| Restaurant / Bar | Hotel / Motel |
 |
 |
Receipt Combo Quantity Display Type
Select how the quantity of combo options are displayed on the receipt. Choose between “Type 1” or “Type 2.”
| Type 1 | Type 2 |
 |
 |
Template
Print Receipt Header
Displays the receipt header.
Print Takeout Indicator on Receipt
Displays a “Takeout” indicator on the receipt.
Print Dine-in Indicator on Receipt
Displays a “Dine-in” indicator on the receipt.
Print Catering Indicator on Receipt
Displays a “Catering” indicator on the receipt.
Print Takeout Online Indicator on Receipt
Displays a “Takeout” indicator for online orders on the receipt.
Print Dine-in Online Indicator on Receipt
Displays a “Dine-in” indicator for online orders on the receipt.
Print Catering Indicator on Receipt
Displays a “Catering” indicator for online orders on the receipt.
Show Dining Mode near Order No.
Displays the transaction’s dining type beside the order number on the receipt.
Print Order Number on Dine-in Receipt
Displays the order number on the receipt for dine-in orders.
Print Receipt Number on Receipt
Displays the receipt number on the receipt.
Print Stub on Dine-in Receipt
Prints an extra ticket with a barcode containing the order information. The additional ticket is linked with the dine-In receipt.
Print Delivery Time or Pickup Time on Receipt
Displays the delivery or pickup time on receipts for takeout orders.
Print Cutlery Receipt
Displays cutlery request on the receipt.
Hide Not Paid Wordings on Unpaid Bills
Removes the “Not Paid” indicator on unpaid bills.
Print Item Price on Auto Printed Bill
Displays item price on automatically printed bills.
Print Zero Amount Items
Displays items with zero amount on the receipt.
Print Zero Amount Modifier
Displays modifiers with zero amount on the receipt.
Print identical Single Items combined
Combines identical single items as a single entry on the receipt.
| When enabled | When disabled |
 |
 |
Print identical Discount combined
Combines identical discounts as a single entry on the receipt.
Print Identical Modifiers Combined
Combines identical modifiers as a single entry on the receipt.
Print Combo Options on Receipt
Displays combo options on the receipt.
Print Zero Amount Combo Options
Displays combo options with zero amount on the receipt.
Print Combo Options Amount on Receipt
Displays the price of combo options on the receipt.
Print Modifier Amount on Receipt
Displays the price of modifiers on the receipt.
Hide Zero Amount Non Sales Item
Removes non-sales items with zero amount from the receipt.
Hide Currency Symbol
Removes the currency symbol from the receipt.
Print Special Request on Receipt
Displays customers’ special requests on the receipt.
Print Suggested Tip on Dine-in Receipt
Displays suggested tips on the receipt for dine-in orders.
Note: Suggested tips can be configured from the Dine-In settings. For more information, refer to Set up Dine-In settings.
Print Suggested Tip on Takeout Receipt
Displays suggested tips on the receipt for takeout orders.
Note: Suggested tips can be configured from the Takeout settings. For more information, refer to Set up Takeout settings.
Print Rounding Difference on Receipt
Displays the rounding difference for the total amount on the receipt.
Print Tax on Receipt
Displays tax information on the receipt.
Hide Discount Breakdown
Removes discount breakdown from the receipt.
Show Net Amount
Displays the total cost of ordered items before taxes are applied. This applies to restaurants that use tax-inclusive pricing in their menus.
| When enabled | When disabled |
 |
 |
Print Average Spending on Bill
Displays the average amount spent per person on the total order. The average is computed by dividing the total bill amount by the number of paying customers in a table.
Print Sales by Product Type on Receipt
Displays the sales information by product type on the the receipt.
Print Barcode on Receipt
Displays a scannable barcode on the receipt.
Print Store Name on Receipt
Displays the store name on the receipt.
Print Restaurant Phone Number on Receipt
Displays the restaurant’s contact information on the receipt.
Print Restaurant Address on Receipt
Displays the restaurant’s address on the receipt.
Print Printing Time on Receipt
Displays the time when the receipt was printed.
Print Payment Time
Displays the time when a payment has been made.
Print Payment Staff
Displays the name of the staff that processed the payment.
Print Number of Patrons
Displays customer party size on the receipt.
Print Order Remarks
Displays order remarks on the receipt.
Print Loyalty QR Code on Receipt
Displays a loyalty QR Code on both the confirmation and payment receipt. When this setting is enabled, you can configure the following settings:
- Loyalty QR Code Secret Key - Decrypts the QR Code in order to view loyalty information.
- Print Loyalty QR Code When Member Assigned - Displays loyalty QR Code on the receipt when a member is added to the order.
- Print Loyalty QR code on Payment Receipt Only - Displays loyalty QR Code only on the payment receipt. By default, this setting is turned off, and the loyalty QR Code is printed on both confirmation and payment receipts.
Print Promotion QR Code on Receipt
Displays a QR Code that directs to an ongoing promotion on the receipt.
Print Store Logo on Receipt
Displays the restaurant’s logo on the receipt.
Print Bottom Image on Receipt
Displays an image at the bottom of the receipt.
Free text areas
Applies to the following areas on the receipt:
- Above restaurant logo
- Below restaurant logo
- Bottom of the receipt
- Bottom of Scan to Order QR Code
- Below Loyalty QR Code
- Below Promotion QR Code
Free text areas are text boxes where you can enter any message that you’d like to include on the receipt.
Typically, it’s recommended to include your return policy or any relevant information for your customers.
Sample:
Contact Info
Print Delivery Address on Takeout Receipt
Displays the customer’s delivery address on the receipt for takeout orders.
Print Contact Name on Receipt
Displays the customer’s contact name on the receipt.
Print Contact Phone Number on Receipt
Displays the customer’s contact number on the receipt.
DeleteLoyalty
Select Loyalty Information to Print on Receipt
Adds Loyalty information such as member name and remaining loyalty program points.
Items Filtering
Note: This setting only applies to Foodcourt.
When a POS is linked with a specific vendor, this setting controls whether receipts printed by the POS will filter items from other vendors. You may choose between Only Show items of that Vendor or Print all Items in that Order.
DeleteLanguage
Printing Language
Sets the default language of printed receipts.
Enable Dual Language Printing for Menu Items
Gives the option to print two languages for a Menu Item.
| When enabled |
When disabled |
 |
 |
Important: Item names must be entered for the selected languages separately in Menu Setup. For more information on Menu Setup settings, refer to Set up and manage a Single Item or Set up and manage a Combo Item.
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
You can toggle these settings on 
or off , then preview a sample of what the Receipt would look like by tapping Receipt Preview.
Receipt Template
Choose from the following options:
- Restaurant / Bar
- Hotel / Motel
The Hotel / Motel receipts include an additional section labeled “Hotel Use.” This section can be configured to display input fields for guest name, room number, tip, total charge amount, and signature area. The other settings are identical for both Receipt types.
Combo Item Quantity Display Type
Choose between Type 1 or Type 2.
Print Indicator on Receipt
Applies to the following options:
- Dine-In
- Takeout
- Takeout Online
- Dine-In Online
Prints an indicator on the receipt based on how the customer places the order.
Print Stub on Dine-In Receipt
Allows you to print an extra check with a barcode containing the order information. The additional check is linked with the Dine-In Receipt.
Print Zero Amount
- Items
- Modifiers
Includes Zero Amount Items or Modifiers on the receipt. Zero Amount are menu Items that don’t have an added cost. For example, free drinks or free dessert that comes with a meal.
Print Identical Combined
Applies to the following options:
- Identical Single Items
- Identical Discounts
- Identical Modifiers
Combines multiple identical entries into a single line item on the receipt. For example, a customer orders two servings of Chocolate Pudding for $12.00. The receipt can either say “2x Chocolate Pudding for $24.00” or “Chocolate Pudding twice each for $12.00.”
Print Average Spending on Dine-In Receipt
Prints the average amount a person spends. The average is computed by dividing the total bill amount by the number of paying customers in a table.
Hide Zero Amount Non Sales Item
Removes non-sales Item with zero amount from the receipt.
Free text areas
Applies to the following areas on the receipt:
- Above restaurant logo
- Below restaurant logo
- Bottom of the receipt
Free text areas are text boxes where you can enter any message you’d like to include on the receipt.
Typically, it’s recommended to include your return policy or any relevant information for your customers.
Select Loyalty Information to Print on Receipt
Adds Loyalty information such as member name and remaining loyalty program points.
Print Loyalty QR Code on Receipt Only
Prints Loyalty QR only on the payment receipt. By default, this setting is turned off, and the Loyalty QR is printed on both confirmation and payment receipts.
Loyalty QR Code Secret Key
Used to decrypt the QR Code in order to view Loyalty information.
Printing Language
Sets the default language of printed receipts.
Enable Dual Language Printing for Menu Items
Gives the option to print two languages for a Menu Item.
Important: Item names must be entered for the selected languages separately in Menu Setup. For more information on Menu Setup settings, refer to Set up and manage a Single Item or Set up and manage a Combo Item.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
You can toggle these settings on 
or off , then preview a sample of what the Receipt would look like by tapping Receipt Preview.
Receipt Display Style
Receipt Type
Choose from the following options:
- Without Tip and Signature Section
- With Tip and Signature Section
| Restaurant / Bar | Hotel / Motel |
|
|
Receipt Theme
Note: This function is supported on POS version 2.71 or later.
Receipt Theme (Beta)
Applies the selected theme to printed receipts. You can select from the following themes:
| Theme 1 (Supported on both thermal printers and dot matrix printers) | Theme 2 (Only supported on thermal printers) |
 |
 |
Font Size on Receipt
Note: This feature is only available when “Theme 2” is selected as the Receipt Theme.
Sets the text on the receipt to your preferred font size.
Combo Item Quantity Display Type
Select how the quantity of combo options are displayed on the receipt. Choose between “Type 1” or “Type 2.”
| Type 1 | Type 2 |
|
|
Print Suggested Tip on Dine-in Receipt
Displays suggested tips on the receipt for dine-in orders.
Note: Suggested tips can be configured from the Dine-In settings. For more information, refer to Set up Dine-In settings.
Print Suggested Tip on Takeout Receipt
Displays suggested tips on the receipt for takeout orders.
Note: Suggested tips can be configured from the Takeout settings. For more information, refer to Set up Takeout settings.
Print Barcode on Receipt
Displays a scannable barcode on the receipt.
Print Stub on Dine-in Receipt
Prints an extra ticket with a barcode containing the order information. The additional ticket is linked with the dine-In receipt.
Print Bottom Image on Receipt
Displays an image at the bottom of the receipt.
Free Text at Bottom of Receipt
Free text allows you to enter any message that you’d like to include on the receipt. Typically, it’s recommended to include your return policy or any relevant information for your customers.
Sample:
Restaurant Information
Print Receipt Header
Displays the receipt header.
Print Store Name on Receipt
Displays the store name on the receipt.
Print Restaurant Phone Number
Displays the restaurant’s contact information on the receipt.
Print Restaurant Address
Displays the restaurant’s address on the receipt.
Print Store Logo on Receipt
Displays the restaurant’s logo on the receipt.
Free Text at Above Restaurant Logo of Receipt and Free Text at Bottom Restaurant Logo of Receipt
Free text allows you to enter any message that you’d like to include on the receipt. Typically, it’s recommended to include your return policy or any relevant information for your customers.
Sample:
Item and Price Display
Print Item Price on Auto Printed Bill
Displays item price on automatically printed bills.
Print Zero Amount Items
Displays items with zero amount on the receipt.
Print Zero Amount Modifiers
Displays modifiers with zero amount on the receipt.
Print Identical Single Items Combined
Combines identical single items as a single entry on the receipt.
| When enabled |
When disabled |
|
|
Print Combo Options on Receipt
Displays combo options on the receipt.
Print Zero Amount Combo Options
Displays combo options with zero amount on the receipt.
Print Combo Options Amount on Receipt
Displays the price of combo options on the receipt.
Print Special Request on Receipt
Displays customers’ special requests on the receipt.
Hide Modifier Amount
Removes the price of modifiers from the receipt.
Hide Zero Amount Non Sales Item
Removes non-sales items with zero amount from the receipt.
Hide Currency Symbol
Removes the currency symbol from the receipt.
Print Identical Modifiers Combined
Combines identical modifiers as a single entry on the receipt.
DeleteOrder Information
Print Order Number on Dine-in Receipt
Displays the order number on the receipt for dine-in orders.
Print Takeout Indicator on Receipt
Displays a “Takeout” indicator on the receipt.
Print Dine-in Indicator on Receipt
Displays a “Dine-in” indicator on the receipt.
Print Catering Indicator on Receipt
Displays a “Catering” indicator on the receipt.
Print Takeout Online Indicator on Receipt
Displays a “Takeout” indicator for online orders on the receipt.
Print Dine-in Online Indicator on Receipt
Displays a “Dine-in” indicator for online orders on the receipt.
Print Catering Online Indicator on Receipt
Displays a “Catering” indicator for online orders on the receipt.
Show Dining Mode Near Order No.
Displays the transaction’s dining type beside the order number on the receipt.
Print Rounding Difference on Receipt
Displays the rounding difference for the total amount on the receipt.
Print Tax on Receipt
Displays tax information on the receipt.
Hide Discount Breakdown
Removes discount breakdown from the receipt.
Show Net Amount
Displays the total cost of ordered items before taxes are applied. This applies to restaurants that use tax-inclusive pricing in their menus.
| When enabled | When disabled |
|
|
Print Average Spending on Bill
Displays the average amount spent per person on the total order. The average is computed by dividing the total bill amount by the number of paying customers in a table.
Print Sales by Product Type
Displays the sales information by product type on the the receipt.
Print Number of Patrons
Displays customer party size on the receipt.
Print Order Remarks
Displays order remarks on the receipt.
Print Receipt Number
Displays the receipt number on the receipt.
Print Consolidated Discount
Combines identical discounts as a single entry on the receipt.
Print Printing Time
Displays the time when the receipt was printed.
Print Payment Time
Displays the time when a payment has been made.
Print Payment Staff
Displays the name of the staff that processed the payment.
Print Cutlery Remarks
Displays cutlery request on the receipt.
Print Delivery Time or Pickup Time on Receipt
Displays the delivery or pickup time on receipts for takeout orders.
Hide Not Paid Wordings on Unpaid Bills
Removes the “Not Paid” indicator on unpaid bills.
Promotional QR Code
Print Promotion QR Code on Receipt
Displays a QR Code that directs to an ongoing promotion on the receipt.
Self Checkout
Print Payment QR Code on Bill
Displays a payment QR code at the bottom of the bill that customers can use to self checkout by paying online directly.
Note: You must have an integrated payment setup. For more information, refer to Set up and manage integrated payments.
Free Text under Payment QR Code
Allows you to enter instructions on how to perform self-checkout for your customers. This overrides the included system default message.
DeleteContact Info
Print Delivery Address on Takeout Receipt
Displays the customer’s delivery address on the receipt for takeout orders.
Print Contact Name on Receipt
Displays the customer’s contact name on the receipt.
Print Contact Phone Number on Receipt
Displays the customer’s contact number on the receipt.
DeleteLoyalty
Print Loyalty QR Code on Receipt
Displays a loyalty QR Code on both the confirmation and payment receipt. When this setting is enabled, you can configure the following settings:
- Print Loyalty QR code on Payment Receipt Only - Displays loyalty QR Code only on the payment receipt. By default, this setting is turned off, and the loyalty QR Code is printed on both confirmation and payment receipts.
- Loyalty QR Code Secret Key - Decrypts the QR Code in order to view loyalty information.
- Print Loyalty QR Code When Member Assigned - Displays loyalty QR Code on the receipt when a member is added to the order.
Member Info
Selected Type
Adds loyalty information such as member name and remaining loyalty program points.
Hotel Use (For Room Charges)
You can enable the following options for room service setups:
- Show Guest Name
- Show Room Number Field
- Show Tip Field
- Show Total Charge
- Show Signature Field
Items Filtering
Note: This setting only applies to Foodcourt.
Items Printing on Receipt
When a POS is linked with a specific vendor, this setting controls whether receipts printed by the POS will filter items from other vendors. You may choose between Only Show items of that Vendor or Print all Items in that Order.
DeleteLanguage
Printing Language
Sets the default language of printed receipts.
Print Additional Language for Menu Item.
Gives the option to print two languages for a Menu Item.
Important:
- Item names must be entered for the selected languages separately in Menu Setup. For more information on Menu Setup settings, refer to Set up and manage a Single Item or Set up and manage a Combo Item.
- Foodcourt type restaurants may also choose to override the global printing settings and choose to print additional languages separately. For more information, refer to Manage receipt printing settings.
- Overriding general receipt printing settings is only available on Merchant Portal 2.0. Changes made using Merchant Portal (Classic Theme) or the Eats365 POS will be applied to all vendors.
| When enabled | When disabled |
|
|