Printer setup
Table of Contents
Manage receipt printing settings
Learn how to configure receipt preferences on the Eats365 POS and Merchant Portal.
You can choose which occasions a printer can print a receipt in the POS printing settings.
In this article, you’ll learn about Receipt Printing settings and how to change them on the Eats365 POS and Merchant Portal.
Change Receipt Printing settings
To customize Receipt Printing settings, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings
. - Under Settings, tap Printing, then select Receipt Printing.
- Turn on
or off 
a setting based on your preference. - At the top right, tap Save to confirm.
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Printing.
- Under the Receipt Printing tab, turn on
or off a setting based on your preference. - At the top right, click on Save to confirm.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings.
- Click on Printing. Then, select Receipt Settings.
- Turn on
or off a setting based on your preference. - At the top right, click on Save to confirm.
Receipt Printing options
You can change the following options in the Receipt Printing settings:
Eats365 POS
Confirmed Order
Print Dine-in confirmation receipt
Prints a receipt whenever a Dine-In order is confirmed.
Print Takeout confirmation receipt
Prints a receipt whenever a Takeout order is confirmed.
Modified Order
Print receipt after table transfer
Prints a receipt whenever a customer transfers to another table. The new table number is reflected on the re-printed receipt.
Print receipt after order is edited
Prints a receipt when a modification is made on a confirmed order.
Print receipt when order is voided
Prints the receipt when a void request is made.
Print void receipt when item is canceled
Prints a void receipt when an Item is cancelled.
Payment
Auto print Takeout payment receipt
Prints a receipt automatically when a Takeout payment is made.
Tip: You can set the number of receipts printed by tapping the drop-down arrow for Number of Prints.
Auto print Dine-in payment receipt
Prints a receipt automatically when a Dine-In payment is made.
Tip: You can set the number of receipts printed by tapping the drop-down arrow for Number of Prints.
Check Name Display
Display check name on Takeout receipt
Displays the check name on Takeout receipts.
DeleteMerchant Portal (Classic Theme)
Confirmed Order
Print Dine-in Confirmation Receipt
Prints a receipt whenever a Dine-In order is confirmed.
Print Takeout Confirmation Receipt
Prints a receipt whenever a Takeout order is confirmed.
Modified Order
Print Receipt after Table Transfer
Prints a receipt whenever a customer transfers to another table. The new table number is reflected on the re-printed receipt.
Print Receipt after Order is Edited
Prints a receipt when a modification is made on a confirmed order.
Print Receipt when Order is Voided
Prints the receipt when a void request is made.
Payment
Auto Print Takeout Payment Receipt
Prints a receipt automatically when a Takeout payment is made.
Tip: You can set the number of receipts printed by tapping the drop-down arrow for Number of Prints.
Auto Print Dine-in Payment Receipt
Prints a receipt automatically when a Dine-In payment is made.
Tip: You can set the number of receipts printed by tapping the drop-down arrow for Number of Prints.
Merchant Portal 2.0
Confirmed Order
Print Dine-in Confirmation Receipt
Prints a receipt whenever a Dine-In order is confirmed.
Print Takeout Confirmation Receipt
Prints a receipt whenever a Takeout order is confirmed.
Modified Order
Print Receipt after Table Transfer
Prints a receipt whenever a customer transfers to another table. The new table number is reflected on the re-printed receipt.
Print Receipt after Order is Edited
Prints a receipt when a modification is made on a confirmed order.
Print Receipt when Order is Voided
Prints the receipt when a void request is made.
Payment
Auto Print Takeout Payment Receipt
Prints a receipt automatically when a Takeout payment is made.
Tip: You can set the number of receipts printed by tapping the drop-down arrow for Number of Prints.
Auto Print Dine-in Payment Receipt
Prints a receipt automatically when a Dine-In payment is made.
Tip: You can set the number of receipts printed by tapping the drop-down arrow for Number of Prints.
Set different receipt settings for Foodcourt vendors
By default, all receipt printing settings apply to all the vendors of the selected shop. For Foodcourt vendors, you can choose to override these settings to set different settings for a particular Foodcourt vendor. To do this, follow the steps below:
Note: Overriding general receipt printing settings is only available on Merchant Portal 2.0. Changes made using Merchant Portal (Classic Theme) or the Eats365 POS will be applied to all vendors.
- While on the receipt printing settings page, click on the Vendor drop-down. Then, select the Foodcourt vendor you want to set different receipt printing settings for.
- Turn on Override Foodcourt Settings, then modify the settings based on your preference.
Note: You’ll need to override settings separately for each dining type.
- At the top right, click on Save to confirm.