Printer setup
Table of Contents
Manage receipt printing settings
Learn how to configure receipt preferences on the Eats365 POS and Merchant Portal.
The Eats365 POS offers flexible printing options. You can configure your printer’s behavior, including when and how receipts are printed, through the Printing settings in both the Eats365 POS and the Merchant Portal.
In this article, you’ll learn about Receipt Printing settings and how to change them on the Eats365 POS and Merchant Portal.
Configure Receipt Printing settings
To set up your Receipt Printing settings, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings
. - Under Settings, tap Printing. Then, select Receipt Printing.
- Turn on
or off 
a setting based on your preference. - At the top right, tap Save to confirm.
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Printing.
- Under the Receipt Printing tab, turn on
or off a setting based on your preference. - At the top right, click on Save to confirm.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings.
- Click on Printing. Then, select Receipt Settings.
- Turn on
or off a setting based on your preference. - At the top right, click on Save to confirm.
Receipt Printing options
You can change the following options in the Receipt Printing settings:
Eats365 POS
Confirmed Order
Print Dine-in confirmation receipt
Prints a receipt whenever a Dine-In order is confirmed.
Print Takeout confirmation receipt
Prints a receipt whenever a Takeout order is confirmed.
Print Catering Confirmation Receipt
Prints a receipt whenever a Catering order is confirmed.
Custom Setting for Orders from Online Sources
Turn on Custom Setting for Orders from Online Sources to apply different receipt printing rules for selected sources. When this setting is turned off, the printer will default to your standard POS settings.
For example:
- If Print Dine-in Confirmation Receipt is enabled and Custom Setting for Orders from Online Sources is disabled , the printer will print receipts for all confirmed dine-in orders regardless of the source.
- If Print Dine-in Confirmation Receipt is disabled but Custom Setting for Orders from Online Sources is enabled , you can selectively print receipts for confirmed dine-in orders from specific online sources.
Online Source Printing Settings
Note: This setting becomes available when Custom Setting for Orders from Online Sources is enabled.
Specify the online sources you’re allowing the receipt printer to print.
Modified Order
Print receipt after table transfer
Prints a receipt whenever a customer transfers to another table. The new table number is reflected on the re-printed receipt.
Print receipt after order is edited
Prints a receipt when a modification is made on a confirmed order.
Print receipt when order is voided
Prints a receipt when a void request is made.
Print void receipt when item is canceled
Prints a void receipt when an Item is cancelled.
Payment
Auto Print Dine-in Payment Receipt
Prints a receipt when a Dine-In payment is made.
Tip: You can set the number of receipts printed by tapping the drop-down arrow for Number of Prints.
Auto print Takeout payment receipt
Prints a receipt when a Takeout payment is made.
Tip: You can set the number of receipts printed by tapping the drop-down arrow for Number of Prints.
Auto Print Catering Payment Receipt
Prints a receipt when a Catering payment is made.
Tip: You can set the number of receipts printed by tapping the drop-down arrow for Number of Prints.
Custom Setting for Orders from Online Sources
Turn on Custom Setting for Orders from Online Sources to apply different receipt printing rules for selected sources. When this setting is turned off, the printer will default to your standard POS settings.
For example:
- If Auto Print Dine-in Payment Receipt is enabled and Custom Setting for Orders from Online Sources is disabled , the printer will print receipts for all paid dine-in orders regardless of the source.
- If Auto Print Dine-in Payment Receipt is disabled but Custom Setting for Orders from Online Sources is enabled , you can selectively print receipts for paid dine-in orders from specific online sources.
Online Source Printing Settings
Note: This setting becomes available when Custom Setting for Orders from Online Sources is enabled.
Specify the online sources you’re allowing the receipt printer to print.
Check Name Display
Display check name on Takeout receipt
Prints the check name on Takeout receipts.
API Source
Define the API source name that would appear on the list of online sources.
Tip: Use the exact string that is used in “channel” in SEND_ORDER request.
Merchant Portal (Classic Theme)
Confirmed Order
Print Dine-in Confirmation Receipt
Prints a receipt whenever a Dine-In order is confirmed.
Print Takeout Confirmation Receipt
Prints a receipt whenever a Takeout order is confirmed.
Print Catering Confirmation Receipt
Prints a receipt whenever a Catering order is confirmed.
Custom Setting for Orders from Online Sources
Turn on Custom Setting for Orders from Online Sources to apply different receipt printing rules for selected sources. When this setting is turned off, the printer will default to your standard POS settings.
For example:
- If Print Dine-in Confirmation Receipt is enabled and Custom Setting for Orders from Online Sources is disabled , the printer will print receipts for all confirmed dine-in orders regardless of the source.
- If Print Dine-in Confirmation Receipt is disabled but Custom Setting for Orders from Online Sources is enabled , you can selectively print receipts for confirmed dine-in orders from specific online sources.
Online Sources
Note: This setting becomes available when Custom Setting for Orders from Online Sources is enabled.
Select the online sources that can be customized.
Online Source Printing Settings
Note: This setting becomes available when Custom Setting for Orders from Online Sources is enabled.
Specify the online sources you’re allowing the receipt printer to print.
Modified Order
Print Receipt after Table Transfer
Prints a receipt whenever a customer transfers to another table. The new table number is reflected on the re-printed receipt.
Print Receipt after Order is Edited
Prints a receipt when a modification is made on a confirmed order.
Print Receipt when Order is Voided
Prints the receipt when a void request is made.
Payment
Auto Print Dine-in Payment Receipt
Prints a receipt automatically when a Dine-In payment is made.
Tip: You can set the number of receipts printed by clicking on the drop-down arrow for Number of Prints.
Auto Print Takeout Payment Receipt
Prints a receipt automatically when a Takeout payment is made.
Tip: You can set the number of receipts printed by tapping the drop-down arrow for Number of Prints.
Auto Print Catering Payment Receipt
Prints a receipt automatically when a Catering payment is made.
Tip: You can set the number of receipts printed by clicking on the drop-down arrow for Number of Prints.
Custom Setting for Orders from Online Sources
Turn on Custom Setting for Orders from Online Sources to apply different receipt printing rules for selected sources. When this setting is turned off, the printer will default to your standard POS settings.
For example:
- If Auto Print Dine-in Payment Receipt is enabled and Custom Setting for Orders from Online Sources is disabled , the printer will print receipts for all paid dine-in orders regardless of the source.
- If Auto Print Dine-in Payment Receipt is disabled but Custom Setting for Orders from Online Sources is enabled , you can selectively print receipts for paid dine-in orders from specific online sources.
Online Sources
Note: This setting becomes available when Custom Setting for Orders from Online Sources is enabled.
Select the online sources that can be customized.
Online Source Printing Settings
Note: This setting becomes available when Custom Setting for Orders from Online Sources is enabled.
Specify the online sources you’re allowing the receipt printer to print.
DeleteMerchant Portal 2.0
Confirmed Order
Print Dine-in Confirmation Receipt
Prints a receipt whenever a Dine-In order is confirmed.
Print Takeout Confirmation Receipt
Prints a receipt whenever a Takeout order is confirmed.
Print Catering Confirmation Receipt
Prints a receipt whenever a Catering order is confirmed.
Custom Setting for Orders from Online Sources
Turn on Custom Setting for Orders from Online Sources to apply different receipt printing rules for selected sources. When this setting is turned off, the printer will default to your standard POS settings.
For example:
- If Print Dine-in Confirmation Receipt is enabled and Custom Setting for Orders from Online Sources is disabled , the printer will print receipts for all confirmed dine-in orders regardless of the source.
- If Print Dine-in Confirmation Receipt is disabled but Custom Setting for Orders from Online Sources is enabled , you can selectively print receipts for confirmed dine-in orders from specific online sources.
Online Order Sources
Note: This setting becomes available when Custom Setting for Orders from Online Sources is enabled.
Select the online sources that can be customized.
Online Sources Printing Settings
Note: This setting becomes available when Custom Setting for Orders from Online Sources is enabled.
Specify the online sources you’re allowing the receipt printer to print.
Modified Order
Print Receipt after Table Transfer
Prints a receipt whenever a customer transfers to another table. The new table number is reflected on the re-printed receipt.
Print Receipt after Order is Edited
Prints a receipt when a modification is made on a confirmed order.
Print Receipt when Order is Voided
Prints the receipt when a void request is made.
Payment
Auto Print Takeout Payment Receipt
Prints a receipt automatically when a Takeout payment is made.
Tip: You can set the number of receipts printed by tapping the drop-down arrow for Number of Prints.
Auto Print Dine-in Payment Receipt
Prints a receipt automatically when a Dine-In payment is made.
Tip: You can set the number of receipts printed by tapping the drop-down arrow for Number of Prints.
Auto Print Catering Payment Receipt
Prints a receipt automatically when a Catering payment is made.
Tip: You can set the number of receipts printed by clicking on the drop-down arrow for Number of Prints.
Custom Setting for Orders from Online Sources
Turn on Custom Setting for Orders from Online Sources to apply different receipt printing rules for selected sources. When this setting is turned off, the printer will default to your standard POS settings.
For example:
- If Auto Print Dine-in Payment Receipt is enabled and Custom Setting for Orders from Online Sources is disabled , the printer will print receipts for all paid dine-in orders regardless of the source.
- If Auto Print Dine-in Payment Receipt is disabled but Custom Setting for Orders from Online Sources is enabled , you can selectively print receipts for paid dine-in orders from specific online sources.
Online Sources
Note: This setting becomes available when Custom Setting for Orders from Online Sources is enabled.
Select the online sources that can be customized.
Online Sources Printing Settings
Note: This setting becomes available when Custom Setting for Orders from Online Sources is enabled.
Specify the online sources you’re allowing the receipt printer to print.
DeleteSet different receipt settings for Foodcourt vendors
By default, all receipt printing settings apply to all the vendors of the selected shop. For Foodcourt vendors, you can choose to override these settings to set different settings for a particular Foodcourt vendor. To do this, follow the steps below:
Note: Overriding general receipt printing settings is only available on Merchant Portal 2.0. Changes made using Merchant Portal (Classic Theme) or the Eats365 POS will be applied to all vendors.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings.
- Click on Printing. Then, select Receipt Settings.
- At the top, click on the Vendor drop-down menu. Then, select the Foodcourt vendor that you want to set different receipt printing settings for.
- Turn on Override Foodcourt Settings, then modify the settings based on your preference.
Note: You’ll need to override settings separately for each dining type.
- At the top right, click on Save to confirm.