We’ve added new articles and updated existing content in the Knowledge Base to support your operations more effectively. Review the updates below to stay informed about the latest resources available.

New articles

• New Product Update
  • Update 26.8.1: Staff meal allowance, eSignage 2.0 theme (tvOS), and other enhancements
• New articles
  • Set up staff meal allowance
  • Manage staff meal allowance plans
  • Manage employee segments
  • Check a staff member's meal allowance activity
  • View and manage the Meal Allowance Usage Report
  • Apply staff meal allowance on the POS
  • Apply staff meal allowance on the Branded Online Store
  • Configure eSignage settings (tvOS)
  • Configure eSignage settings (Android)
  • Configure eSignage to show custom content
  • Show orders from multiple pickup counters on a pickup display
  • Show orders from multiple food delivery platforms on a pickup display
  • Integrate Global Payments with the Branded Online Store
  • Integrate KPay with the Branded Online Store (Japan)
  • View and manage Sales by Modifier report

Article updates

• Manage System Preferences
  • Updated the Scanning Settings section on the Merchant Portal 2.0
  • Added a new setting "Show Full Phone Number" under "CRM Loyalty"
• View and manage Transaction Report
  • Added Hong Kong to the list of countries where downloading e-receipts is available
• Send Expedite Display diagnostics log to Eats365
  • Added information on diagnostics log upload status
• Perform basic expedite operations
  • Added check name in the order details
  • Added information on how to complete all orders simultaneously
• Configure Expedite Display settings
  • Added new setting "Complete All Item(s)"
• Set up and manage Staff List, Create a custom Merchant Portal role, Create a custom Merchant Portal role (Food Court)
  • Updated articles to include the following permissions:
    • Sales by Modifier
    • Finance
    • Payout History
    • Upsell Performance Report
    • Segments
    • Meal Allowance
• Set up Static QR Code
  • Added a note on the error message that appears when exporting static QR codes with no mapped code
• View and manage Reconciliation Report
  • Added a note on how the Reconciliation Report displays payment records
    • Up to 7 days: On-screen preview is available
    • More than 7 days: On-screen preview is disabled
• Add restrictions to discount usage (Discount 2.0)
  • Updated setting name from "Limit Discount per Order" to "Enable Discount Restriction" under "Group Settings"
• Set up and manage GTO report
  • New updates to the report type "Chijmes"
• Create an order discount (Discount 2.0), Create an item discount (Discount 2.0), Create a zero-value discount (Discount 2.0)
  • Updated the description for how the Date Group function (Special Handling Dates and Unavailable Dates) works when it comes to discounts
• Configure Scan to Order settings 
  • Added a note under "Order Creation is required" that requires payment should be disabled to ensure that the feature works as expected