We’ve added new articles and updated existing content in the Knowledge Base to support your operations more effectively. Review the updates below to stay informed about the latest resources available.

New articles

• New Product Update
  • Update 26.5.1: Supplementary notes on modifier combinations, predictive item suggestions, and other enhancements
• New articles
  • Display supplementary notes for selected modifier combinations
  • Add a customer to a membership plan
  • Create a custom Merchant Portal role
  • Create a custom Merchant Portal role (Food Court)
  • Set up predictive item suggestions for the Branded Online Store
  • Process 365pay payments on the Eats365 Biz
  • View and manage Upsell Performance Report
  • View and manage Void Report
  • View and manage Returns Report

Article updates

• View and manage Void Items Report
  • Updated the article to show the new Void Items Report interface
• Set up and manage a Combo Item
  • Updated the article to show the new Combo Option setting interface
• Manage System Preferences (Full Service)
  • Added note under "Party Size Input Format" clarifying that this specific setting only applies to the Eats365 POS
  • Added a new setting for managing the menu layout for all POS devices
• Create and manage a Menu Template
  • Added new editable items to the Menu Template
  • Added information on how invalid discounts appear once the Menu Template has been applied
• Customize the Menu Layout
  • Added information on how to configure menu layout settings for specific devices on the Merchant Portal
• Send Android Queue Ticket Kiosk diagnostics log to Eats365
  • Added information on diagnostics log upload status
• List of compatible devices
  • Added new supported SUNMI devices