We’ve added new articles and updated existing content in the Knowledge Base to support your operations more effectively. Review the updates below to stay informed about the latest resources available.

New articles

• New Product Updates
  • Update 26.3.1: New Coursing setting and other POS and Merchant Portal enhancements
  • Update 26.3.2: POS diagnostic log status, Merchant Portal, and Self Order Kiosk (Android) enhancements
• New POS articles
  • Integrate KPay with the Eats365 POS
  • Resolve pending payments in the On-premise Payment Abnormal Report
  • View the Event Log Report
  • Enable SST Registration (Malaysia)
• New Self Order Kiosk (Android) article
  • Set up Fiuu Spot Payment on the Self Order Kiosk (Android)

Article updates

• Set up Courses and Manage Courses
  • Separated the "Set up and manage Courses" article into two.
  • Added information on how to add more coursing options.
• Create and manage a Menu Template
  • Added "Coursing" in the list of editable items.
• Manage System Preferences (Full Service, Quick Serve, Food Court)
  • Added "Show Return Order List" in the POS settings.
• Check pre-order information on the Daily Closing Report
  • Updated relevant images to show order numbers under Audit Trail > Returns sections of the report.
• Customize the menu layout
  • Added steps on how to show menu item names in double rows on the POS.
• Added information about the POS sounding an alert when the POS becomes offline and updated app screenshots.
  • Maintain Restaurant operations using offline mode
  • POS shows offline
• Configure Self Order Kiosk (Android) settings
  • Added new settings:
    • Operating Modes (New Pay Station function)
    • Provide Option to Print Bill / Receipt
    • e-Invoice tab and Universal EC support (Taiwan)
  • Updated existing setting:
    • Landing Page Media enhancement
• Set up pre-checkout item prompts
  • Updated to be inclusive of Self Order Kiosk (Android) support.
• Set up and manage e-Invoice (Malaysia)
  • Added information about MY e-invoice QR Code being printed on SOK receipts if you have it enabled.
• Configure CRM settings
  • Added "Login with Phone#" member login method setting
• Set up Eats365 CRM on the Self Order Kiosk (Android)
  • Added "Login with Phone#" member login method setting
• Use membership points and credits on the Self Order Kiosk (Android)
  • Added "Login with Phone#" member login method step
• Set up Queuing
  • Added a note to avoid using white font color when using the "Light Theme" on the eSignage.
• Configure export report settings
  •  Added information on CSV version selection control for transaction details. 
• Create an item discount (Discount 2.0)
  • Improved description of higher and lower priced item offers.
• Set up and manage Modifiers
  • Updated Merchant Portal steps to reflect the new modifier configuration interface
• Set up and manage Staff List
  • Updated "Module settings" location in the Portal roles permissions page. 
• Send POS diagnostics data to Eats365
  • Added information about the upload log status in the POS.
• View and manage e-Invoice Report (Malaysia)
  • Added information about e-Invoice statuses.
• Set up restaurant information
  • Updated list of settings.