We’ve added new articles and updated existing content in the Knowledge Base to support your operations more effectively. Review the updates below to stay informed about the latest resources available.

New articles

• New Product Update
  • Update 26.7.1: New supported payments and other POS and Modules enhancements
• New articles
  • Search for orders from third-party ordering platforms
  • Integrate ShopBack with the Eats365 POS
  • Support KPay payments on the Self Order Kiosk (Android)
  • Support Fiuu payments on the Self Order Kiosk (Android)

Article updates

• Manage System Preferences
  • Added new settings: 
    • Disable Tip Entry
    • Disable Split Tender
    • Scanning Seat Ticket
• Set up Dine-In settings
  • Added information on handling tip limits on the POS, Customer Facing Display, and the Branded Online Store
• Set up Takeout settings
  • Added information on handling tip limits on the POS, Customer Facing Display, and the Branded Online Store
• Add tip to an order
  • Added information on handling tip limits on the POS
• Leave a tip using the Customer Facing Display
  • Added information on handling tip limits on the Customer Facing Display
• Configure general discount settings (Discount 2.0)
  • Added new setting to allow legacy Discount 1.0 Complimentary Item setup to bypass standard Discount 2.0 eligibility validation when applying complimentary discounts
• Integrate Octopus Online (365pay) with the Branded Online Store
  • Added new setting to set a different configuration for takeout orders
• View and manage Transaction Report
  • Added information on new Audit Trail details included in the Transaction Report
• View and manage the Payout History report
  • Added information on how to download multiple Payment History data in a single export
• Set up SMS Notification
  • Added new setting for configuring supported country codes for Guest Checkout
• Manage Branded Online Store preferences
  • Updated article to show the new interface for configuring mobile image advertisements on the Branded Online Store
• Configure Self Order Kiosk (Android) settings
  • Added note that Taiwan Tax invoice setting configuration is only available on the Merchant Portal
• Send Self Order Kiosk (Android) diagnostics log to Eats365
  • Added information on diagnostics log upload status