In this article, you'll learn how to complete the AMS1 terminal setup and access terminal settings after setup.

Before you start

Check the hardware contents

Before initiating the setup, check that your AMS1 terminal has complete inclusions:

• AMS1 payment terminal
• USB cable and region-specific power plug for charging
• eSIM card

Inspect the terminal

Payment terminals handle sensitive cardholder data. Before use, ensure that the terminal you received is the correct device supplied by Adyen and that it shows no signs of tampering or unauthorized modification. To do this, follow the steps below:

1. Check if the shipping box containing the terminal has not been opened. The tamper-evident security packing tape should be intact.
2. Check your order information.
   1. Log in to the Adyen Customer Area. Then, navigate to In-person paymentsOrders and returns and find the order for your terminal.
   2. Verify that the serial number (S/N) printed on the box is the same as in the Customer Area.
   3. Use the “Track & Trace” link to check the shipment status with the carrier and confirm that the payment terminal has been successfully delivered.
3. Remove the payment terminal from the box and confirm that the serial number (S/N) on the device matches the serial number printed on the box.
4. Inspect the terminal for signs of tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.

If you find any issues with the payment terminal, contact Eats365 for assistance.

Set up the AMS1 terminal

Once you've verified that there are no issues with the payment terminal, you may proceed with the hardware setup. To configure the AMS1 for the first time, follow the steps below:

1. Power on the AMS1 terminal. 
   1. Plug in the payment terminal to a power supply.
   2. Press and hold the power button until the device turns on.
   3. Charge the battery for at least 4 hours.
2. On the "Welcome" screen, select your language.
3. Connect the payment terminal to your network. Refer to the section below on how to connect to a network.
4. On the "Confirm store" screen, tap the check mark button to assign the terminal to your store. If the store that appears on the screen is not your store, use the edit button to change it.
   Note: If the "Confirm store" screen doesn't show, wait until the next synchronization with the Adyen platform and try again. The synchronization may take up to 3 hours. 

Connect the terminal to your network

Connect your AMS1 terminal to the internet to allow communication between the terminal and the payment platform.

Manage the ASM1 terminal

Power on the ASM1 payment terminal after a prolonged shutdown

If your ASM1 payment terminal has been turned off for some time or you're just turning it on for the first time, it may make a maintenance call to synchronize the configuration and update the software. This can take up to 10 to 20 minutes.

1. Turn on the ASM1 terminal
2. Press and hold the power button until the display turns on. If necessary, connect the terminal to a power supply and charge the battery for at least 4 hours.
3. Turn off the ASM1 terminal
4. Press and hold the power button. A prompt confirms if you want to turn off the terminal.

Configure the ASM1 payment terminal settings

The ASM1 payment terminal has a menu with options related to payments and configuration. Some menu options are protected by passcodes. Refer to the list below for the menu settings and corresponding passcode requirement:

Settings

Transactions

Access device information

To view information about the terminal, on the payment terminal, select SettingsDevice info.

The "Device info" screen shows the following information:

• The model, serial number, and IP address of the terminal.
• The software version currently used by the terminal.
• The configuration version of the terminal.
• The merchant account that the terminal belongs to.
• The store that the terminal is boarded to, and its address.
• A button to show a QR code with device info.
  Note: You may be asked to scan the QR code as per the instructions of the support team.

Use Airplane mode

Turning on the device's "Airplane Mode" turns off all cellular and other network connections on the terminal. Once airplane mode is disabled, the previous connections are automatically restored.

To use Airplane Mode, follow the steps below:

1. On the ASM1 terminal, navigate to SettingsNetwork.
2. Enter the passcode.
3. In the "Network" menu, toggle Airplane mode on or off.

Payment terminal care and maintenance

Battery storage

Long-term storage of payment terminals can degrade battery capacity or cause permanent battery damage.

To prevent battery degradation, follow the battery care instructions below:

1. Check the storage conditions of the terminal.
   • Store the terminals in a cool, dry place.
   • Keep the terminals away from direct sunlight or heat sources.
   • Keep the battery level between 40 percent to 70 percent. Do not store terminals with battery levels below 40 percent or over 70 percent.
2. Inspect the batteries regularly.
   • Check for battery leakage or swelling every 6 months.
   • Check the battery charge level every 6 months.
   • Recharge batteries to the optimal level.

In case of battery failure, you can return or replace the terminal. For certain models, you can order spare batteries.

USB-C charging cable 

The AMS1 payment terminal is supplied with a USB-C charging cable and a region-specific power plug that is compliant with the USB industry and UL standards.

To maximize the usage of the USB-C charging cable and prevent its damage, follow the care instructions below:

1. Hold the end that connects to the terminal or the power plug when inserting or removing the USB-C charging cable.
2. Avoid inserting or removing the USB-C charging cable at an angle. Always connect and disconnect the cable straight in and out to prevent damage to the port.
3. Do not bend or fold the USB-C charging cable.
4. Handle the USB-C charging cable with care. Do not use excessive force to insert or remove the USB-C charging cable.
5. Inspect the USB-C charging cable and the USB-C socket on the terminal for foreign objects.
6. If the terminal operates in areas of high humidity, dust, or food residue, consider getting a charging station to prevent the charger from being exposed to food, liquid, or dirt.