Service Charge
Set up Service Charge
Learn how to set up a service charge rate that you can add to the customer’s total bill on the Eats365 POS or on the Merchant Portal.
"Service Charge" settings allow you to set the service charge rate and the calculation methods to determine when the service charge applies to an order.
To set up service charge, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings
. - Under "Settings," tap Service Charge.
- Turn on Enable Service Charge
.
Note: You won’t be able to set a service charge if this setting isn’t turned on.
- Configure the service charge settings based on your preference.
- At the top right, tap Save to confirm.
You can configure the following settings:
Calculation Method
Select the calculation method to determine when you want the service charge to be calculated. You can choose from the following options:
-
Calculate before discount - The service charge is calculated on the total bill before any discounts are applied.
-
Calculate after discount - The service charge is calculated on the total bill amount after all discounts have been applied.
Rate (%)
Enter the service charge rate that will be added to the total bill.
Tax Group
Select the tax group that you want to add to the service charge, if applicable.
Item Tax Type
Note: This setting only applies to Taiwan restaurants.
Select the tax type that you want to apply to the service charge.
To learn more about Taiwan Tax Invoice, refer to Set up Tax Invoice (Taiwan).
Time slots
Select the date and time when the service charge applies.
Auto Apply
Enable this setting to apply service charge to all orders automatically.
Service Charge for Large Party
Large Party Only
Enable this setting to automatically add a service charge to the total bill when a party size reaches a specific number.
Note: When enabled, the service charge will only apply to tables with a party size that meets or exceeds the specified number. For example, if you set the minimum party size to five, tables with four or fewer guests will not have a service charge added to their bill.
Merchant Portal (Classic Theme)
Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Service Charge.
- Turn on Service Charge
.
Note: You won’t be able to set a service charge if this setting is not turned on. - Configure the service charge settings based on your preference.
- At the top right, click on Save to confirm.
You can configure the following settings:
Calculation Method
Select the calculation method to determine when you want the service charge to be calculated. You can choose from the following options:
-
Calculate before discount - The service charge is calculated on the total bill before any discounts are applied.
-
Calculate after discount - The service charge is calculated on the total bill amount after all discounts have been applied.
Rate (%)
Enter the service charge rate that will be added to the total bill.
Tax Group
Select the tax group that you want to add to the service charge, if applicable.
Item Tax Type
Note: This setting only applies to Taiwan restaurants.
Select the tax type that you want to apply to the service charge.
To learn more about Taiwan Tax Invoice, refer to Set up Tax Invoice (Taiwan).
Time slots
Select the date and time when the service charge applies.
Auto Apply
Enable this setting to apply service charge to all orders automatically.
Service Charge for Large Party
Large Party Only
Enable this setting to automatically add a service charge to the total bill when a party size reaches a specific number.
Note: When enabled, the service charge will only apply to tables with a party size that meets or exceeds the specified number. For example, if you set the minimum party size to five, tables with four or fewer guests will not have a service charge added to their bill.
Merchant Portal 2.0
Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.
- Log in to the Merchant Portal.
- On the left panel, click on Restaurant Settings. Then, click on Service Charge.
- Turn on Service Charge
. 
Note: You won’t be able to set a service charge if this setting is not turned on. - Configure the service charge settings based on your preference.
- At the top right, click on Save to confirm.
You can configure the following settings:
Calculation Method
Select the calculation method to determine when you want the service charge to be calculated. You can choose from the following options:
-
Calculate before discount - The service charge is calculated on the total bill before any discounts are applied.
-
Calculate after discount - The service charge is calculated on the total bill amount after all discounts have been applied.
Rate (%)
Enter the service charge rate that will be added to the total bill.
Tax Group
Select the tax group that you want to add to the service charge, if applicable.
Item Tax Type
Note: This setting only applies to Taiwan restaurants.
Select the tax type that you want to apply to the service charge.
To learn more about Taiwan Tax Invoice, refer to Set up Tax Invoice (Taiwan).
Time slots
Select the date and time when the service charge applies.
Auto Apply
Enable this setting to apply service charge to all orders automatically.
Service Charge for Large Party
Large Party Only
Enable this setting to automatically add a service charge to the total bill when a party size reaches a specific number.
Note: When enabled, the service charge will only apply to tables with a party size that meets or exceeds the specified number. For example, if you set the minimum party size to five, tables with four or fewer guests will not have a service charge added to their bill.
Calculation for Tax Inclusive Environment
Apply Service Charge after Excluding Tax Portion
Note: This feature only applies to tax-inclusive restaurants.
A “tax-inclusive environment” refer to restaurants where the item prices already include tax. In a tax-inclusive environment, service charge may be applied to the total bill, including the added tax.
If “Apply Service Charge after Excluding Tax Portion” is enabled, tax will be removed from the total bill first before applying service charge. In this case, tax won’t be included in the calculation of service charge.
Sample computation:
A customer’s order total is $100, including tax.
- Disabled: Service charge is calculated on the total bill amount of $100, including tax.
- Enabled: Service charge is calculated only on the item’s price excluding the tax ($100 - tax). This means tax is deducted from the total before the service charge is applied.
