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Handling Payments

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If you still have questions or prefer to get help directly from an agent, please submit a request.
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    • Basic Operations
        • Sign in and sign out of the Eats365 POS
        • Perform Start of Day and Open Shift
        • Perform End of Day and other end of day activities
        • Clock in and clock out of the Eats365 POS
        • Manage cash in the cash drawer for non-payment transactions
        • Log in to the Merchant Portal
    • Order Handling
        • Use member order history to reorder
        • Manage table statuses
        • Add Items to an order
        • Lock an order
        • Clone an order
        • Create a shared table
        • Perform seating
        • Split and link tables
        • Apply modifiers to an order
        • Change order quantities
        • Fire and Hold Items
        • Clear a table
        • Remove Items from an order
        • Check order status
        • Add Combo Items to an order
        • Use Action Buttons to modify an order
        • Manage new orders
        • Search for orders
        • Create a Custom Item
        • Create Pickup and Delivery orders
        • Set up and manage Courses
        • Switch order view
        • Transfer order to another table
        • Park and Retrieve orders
    • Reservation Management
        • Manage reservations
    • Queuing Management
        • Issue Queuing Tickets from the POS
        • Manage queuing tickets
        • Suspend and resume issuing Queuing Tickets
        • Manage online queuing tickets
    • Handling Payments
        • Apply discounts to an order
        • Make an Item complimentary
        • Apply taxes and service charges
        • Add tip to an order
        • Perform a Split bill by Item and Split Bill by Amount
        • Payment returns
        • Apply surcharge to an order
        • Use membership points for payments and discounts

Apply taxes and service charges

Learn how to apply taxes and service charges to an order in the Eats365 POS app.

Taxes are automatically added to the final bill. Including Tax on the final bill ensures that your establishment fulfills all of its relevant financial obligations to the government.

Service charge is a fee that is added to the bill in addition to the basic cost of products or services.

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Tip: Taxes and Service charges can be configured on the POS app. For more information on how to change taxes and service charge settings, refer to the articles below:

  • Set up and manage Taxes
  • Set up Service Charge

Add or remove Tax and Service Charge

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Note: This option is only available if the staff has the necessary permissions. For more information, refer to Manage staff roles and permissions.

To add or remove Tax and Service Charges, go to the payment screen of an existing order, then toggle Tax or Service Charge on  or off . Then, proceed to process the payment.


tax service charge add tax add service charge remove tax remove service charge

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  • Set up and manage taxes
  • Set up Service Charge
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