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Troubleshooter365pay Payment Terminal (Adyen)
Table of Contents
Set up and manage Adyen S1F2 terminal (365pay)
Learn how to set up the Adyen S1F2 terminal for 365pay payment processing and manage the terminal after setup.
In this article, you'll learn how to complete the S1F2 terminal setup, test the terminal and POS connection, and access terminal settings after setup.
Before you start
Check the hardware contents
Before initiating the setup, check that your S1F2 terminal has complete inclusions:
- S1F2 payment terminal
- S1F2: standard version
- S1F2L: built-in barcode scanning camera
- USB cable and region-specific power plug for charging
- eSIM card
- Receipt paper roll
Tip: To order new paper rolls, open the Adyen Customer Area. Under "In-person payments," select Orders and returns and place your paper roll order.
Inspect the terminal
Payment terminals handle sensitive cardholder data. Before use, ensure that the terminal you receive is the correct device supplied by Adyen and that it shows no signs of tampering or unauthorized modification. To do this, follow the steps below:
- Check if the shipping box containing the terminal has not been opened. The tamper-evident security packing tape should be intact.
- Check your order information.
- Log in to the Adyen Customer Area. Then, navigate to In-person payments
Orders and returns and find the order for your terminal. - Verify that the serial number (S/N) printed on the box is the same as in the Customer Area.
- Use the “Track & Trace” link to check the shipment status with the carrier and confirm that the payment terminal has been successfully delivered.
- Log in to the Adyen Customer Area. Then, navigate to In-person payments
- Remove the payment terminal from the box and confirm that the serial number (S/N) on the device matches the serial number printed on the box.
- Inspect the terminal for signs of tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.
If you find any issues with the payment terminal, contact Eats365 for assistance.
Set up the S1F2 terminal
Once you've verified that there are no issues with the payment terminal, you may proceed with the hardware setup. To configure the S1F2 for the first time, follow the steps below:
- Insert the receipt paper roll. Refer to "Step 1. Insert the paper roll" below for instructions.
- Power on the S1F2 terminal. Refer to "Step 2. Power on the terminal" below for instructions.
- On the "Welcome" screen, select your language.
- Connect the payment terminal to your network. Refer to "Step 3. Connect the terminal to your network" below for instructions.
- On the "Confirm store" screen, tap the check mark button to assign the terminal to your store. If the store that appears on the screen is not your store, use the edit button to change it.
Note: If the "Confirm store" screen doesn't show, wait until the next synchronization with the Adyen platform and try again. The synchronization may take up to 3 hours.
When you have completed these steps, you are ready to process 365pay payments through the Eats365 POS.
1. Insert the paper roll
To place the receipt paper roll inside the payment terminal, follow the steps below:
- Pull up the cover of the paper roll compartment.
- Insert the paper roll. Make sure that there's a small length of paper extending slightly beyond the paper slot.
- Close the cover of the paper roll compartment.
2. Power on the terminal
The F1S2 payment terminal is supplied with a USB-C charging cable and a region-specific power plug that is compliant with the USB industry and UL standards.
Important: Always use the charging cable and the region-specific power plug provided with the device.
To turn on the power terminal, follow the steps below:
- Plug the power supply into the outlet and connect the USB-C to the terminal. This charges the terminal. Let the battery charge for at least 4 hours while you continue with the next steps.
- Press and hold the power button until the display turns on.
USB-C charging cable usage guidelines
To maximize the usage of the USB-C charging cable and prevent its damage, follow the care instructions below:
- Hold the end that connects to the terminal or the power plug when inserting or removing the USB-C charging cable.
- Avoid inserting or removing the USB-C charging cable at an angle. Always connect and disconnect the cable straight in and out to prevent damage to the port.
- Do not bend or fold the USB-C charging cable.
- Handle the USB-C charging cable with care. Do not use excessive force to insert or remove the USB-C charging cable.
- Inspect the USB-C charging cable and the USB-C socket on the terminal for foreign objects.
- If the terminal operates in areas of high humidity, dust, or food residue, consider getting a charging station to prevent the charger from being exposed to food, liquid, or dirt.
3. Connect the terminal to your network
Connect your F1S2 terminal to the internet to allow communication between the terminal and the payment platform.
Connect to a Wi-Fi network
To connect the F1S2 terminal to the internet via Wi-Fi, follow the steps below:
- On the "Welcome" screen, select the payment terminal language, then tap Next
. - On the "Setup Wi-Fi" screen, tap the "+" button.
- Turn on WLAN.
- Select a Wi-Fi network from the list, or tap the "+" button and add the name (SSID) of the Wi-Fi network.
- Enter the Wi-Fi password.
- Tap OK.
Once connected, the terminal automatically sets the network as the default network and connects to it. The Wi-Fi icon appears at the top of the display.
Note: If you need to change to a different network later on, you can access the network settings from Settings Network.
Connect to the network via cellular data
In cases of internet connection issues, the ASM1 terminal can automatically switch to processing payments using a cellular connection. The ASM1 terminal comes with a pre-installed and activated eSIM card, so you can use the cellular network immediately to board the terminal.
Note: Terminals boarded before 2022 may not have an active eSIM card if a card subscription was not initially set up.
Replace a physical SIM card
If you're using an old or defective physical SIM card and need to replace it, follow the steps below:
- Turn off the payment terminal. Refer to "Turn off the F1S2 terminal" below for further instructions.
- Once properly turned off, on the back of the terminal, press the cover and slide it downwards.
- To access the SIM card slot, on the left side of the battery, push the latch upwards and remove the battery.
- Remove the SIM card from the slot.
Important: Do not use metal tools to manipulate the SIM cards to prevent damage to the slot. - Install the new SIM card into the same slot.
- Reinstall the battery and the cover. Make sure the contacts align and that it clicks into place.
- Turn on the terminal and check if the cellular network icon shows at the top of the display.
Note: You can also check the connection on your terminal, under Settings Network Cellular.
Manage the F1S2 terminal
Turn on the F1S2 terminal
Press and hold the power button until the display turns on. If necessary, connect the terminal to a power supply and charge the battery for at least 4 hours.
Power on the F1S2 payment terminal after a prolonged shutdown
If your F1S2 payment terminal has been turned off for some time or you're just turning it on for the first time, it may make a maintenance call to synchronize the configuration and update the software. This can take up to 10 to 20 minutes.
Turn off the F1S2 terminal
Press and hold the power button. A prompt confirms if you want to turn off the terminal.
Configure the F1S2 payment terminal settings
The F1S2 payment terminal has a menu with options related to payments and configuration. Some menu options are protected by passcodes. Refer to the list below for the menu settings and corresponding passcode requirement:
Note: You can get the passcodes from your Customer Area or from your company's admin user.
Settings 
| Setting | Passcode requirement |
Device info:
|
None |
Network:
|
Admin & Settings passcode |
|
Device Info Software version: View and update the software version.
|
Admin & Settings passcode |
| Configuration: View, update, or remove the configuration version. | Admin & Settings passcode |
| Display: Adjust the screen brightness. | None |
| Diagnostics: Run network connection tests or send a diagnostic report. | None |
| Apps: Show an overview of the apps and certificates installed on the terminal. If an app is scheduled to be installed or removed, this action is carried out when you open this menu. | Admin & Settings passcode |
| Power: Restart the terminal. | Admin & Settings passcode |
Transactions 
| Setting | Passcode requirement |
|
History:
|
Transactions passcode |
|
Totals:
|
Transactions passcode |
|
|
Payment 
Allows you to start a normal payment when used as a standalone terminal. The "Payment" menu setting doesn't require a passcode.
Access device information
To view information about the terminal, on the payment terminal, select Settings Device info.
- The "Device info" screen shows the following information:
- The model, serial number, and IP address of the terminal
- The software version and configuration version that the terminal currently uses
- The merchant account and store that the terminal belongs to
- A button to show a QR code with device info.
Note: You may be asked to scan the QR code as per the instructions of the support team.
Use Airplane mode
Turning on the device's "Airplane Mode" turns off all cellular and other network connections on the terminal. Once airplane mode is disabled, the previous connections are automatically restored.
Important: The Airplane Mode feature is not automatically activated on the payment terminal. Contact Eats365 for assistance in enabling this feature. Once enabled, the terminal's "Network" menu will include the Airplane Mode option.
To use Airplane Mode, follow the steps below:
- On the ASM1 terminal, navigate to Settings Network.
- Enter the passcode.
- In the Network menu, toggle "Airplane" mode on or off.
Payment terminal care and maintenance
Battery storage
Long-term storage of payment terminals can degrade battery capacity or cause permanent battery damage.
To prevent battery degradation, follow the battery care instructions below:
- Check the storage conditions of the terminal.
- Store the terminals in a cool, dry place.
- Keep the terminals away from direct sunlight or heat sources.
- Keep the battery level between 40 percent to 70 percent. Do not store terminals with battery levels below 40 percent or over 70 percent.
- Inspect the batteries regularly.
- Check for battery leakage or swelling every 6 months.
- Check the battery charge level every 6 months.
- Recharge batteries to the optimal level.
In case of battery failure, you can return or replace the terminal. For certain models, you can order spare batteries.
Important: When returning a payment terminal, ensure that any faulty battery is disposed of in accordance with local regulations. Do not include the faulty battery in the return package, as it may cause leakage or thermal discharge.