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Eats365 Biz

Explore Eats365 Biz and its functionalities, and discover how it can enhance your restaurant's online operations.

The Eats365 Biz is a compact point-of-sale system designed for managing your restaurant’s operations. With Biz, you can efficiently manage orders from various channels, including your restaurant’s Branded Online Store, Eats365 Marketplace, and third-party online ordering platforms. In addition to order management, Biz facilitates payment processing and a range of features to support your daily operations.

Feature highlights

Compact device, big capabilities

The Eats365 Biz offers POS functionalities on a small but powerful device. It allows you to place and manage orders, handle online orders with ease, process payments, and more. It’s designed to simplify and streamline your restaurant operations by automating and centralizing incoming orders into one device. With the Eats365 Biz, you can do the following:

  • Establish and manage your menu (through the Merchant Portal)
  • Place orders directly through the Biz
  • Accepting and rejecting immediate and scheduled online orders
  • Change order statuses
  • Adjust an order’s finishing time
  • Process refunds
  • Print receipts

Additionally, you can configure the Biz to work with other Eats365 Modules, such as the Kitchen Display System and Expedite Display, to help you achieve an efficient, functional, and organized restaurant setup.

Ultimate small-scale solution

Small-scale restaurants typically run small shops with limited staff and dine-in capacity and often market their business online where customers can place their orders themselves. This allows small-scale restaurants to save on costs while still maximizing profitability. The Eats365 Biz is designed to work seamlessly with your restaurant’s website, Eats365 Marketplace, and supported third-party online ordering platforms, making the Biz a great choice for small businesses such as cafes, food stalls, and even Cloud Kitchens.

The Eats365 Biz uses cross-platform syncing to ensure that menu information, like item inventory, is synced across all of your online ordering platforms in real time. This prevents errors in orders, delayed deliveries, post-sale disputes, and more.

Frequently Asked Questions 

Why do I need an Eats365 Biz?

If you operate a small-scale restaurant, such as a cafe, food stall, or Cloud Kitchen, the Eats365 Biz is the ideal solution to help you manage and operate your business. It packs POS functionalities into a single compact device, enabling you to place orders directly for walk-in customers and receive orders from online channels. It uses cross-platform syncing to ensure that all platforms are updated in real time, displaying accurate menu information across all your online platforms.

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Will the Eats365 Biz work without the Eats365 POS? 

Yes. The Eats365 Biz and the Eats365 POS are both core modules and are not designed to work together. This is because both devices are point-of-sale systems and offer order management functionalities, such as handling orders, processing payments, managing the menu, and more.

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Are the Eats365 Biz, Eats365 Marketplace, and Branded Online Store the same? 

No. The Eats365 Marketplace allows merchants to market their restaurant on an online ordering platform that also includes other restaurants, while a Branded Online Store provides you with a branded website that’s specific and exclusive to your restaurant. The Eats365 Biz is a POS system that is at the center of your restaurant operations. It can be configured to receive orders from both Branded Online Store and Marketplace.

Learn more about Eats365 Marketplace and Branded Online Store.

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What’s the difference between Eats365 Biz and Eats365 Biz Lite?

The Eats365 Biz is a compact POS that serves as the central hub of your restaurant operations. It lets you place orders, manage online orders and orders placed on the Biz, process payments, and more.

The Eats365 Biz Lite, on the other hand, offers a similar set of features as the Biz, but without the function of placing orders directly in the Biz app. It mainly coordinates online orders to your staff so orders can be prepared and then picked up or delivered.

To learn more about the two versions of Eats365 Biz, refer to Compare Eats365 Biz and Eats365 Biz Lite.

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Do I need an internet connection to use the Eats365 Biz?

Yes. The Eats365 Biz should be connected to the internet to function. All transactions are processed and synced through the cloud in real time, which requires a stable internet connection. 

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What do I need to set up an Eats365 Biz?

You only need the following requirements to get started with the Eats365 Biz:

  • A mobile terminal (iMin or SUNMI) connected to a stable internet connection
  • Both Eats365 Biz Lite and Biz licenses
  • (Optional)  A supported online ordering platform (Eats365 Branded Online Store, Eats365 Marketplace, or third-party online ordering platforms)
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My restaurant doesn’t have its own website, how can I set up an Eats365 Biz?

You can still set up Eats365 Biz without an online website. Since the Biz is a POS system by itself, you can place and manage orders directly on the device. If you market your restaurant on third-party online ordering platforms, such as Foodpanda and Grab, you can configure the Biz to receive orders from those platforms so you can handle all orders on the same device.

If you want to have a website specific to your restaurant, you can create one with Eats365 Branded Online Store or market your restaurant through Eats365 Marketplace (a shared online ordering platform).

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Do I need to purchase a separate license for the Eats365 Biz?

Yes. For each Eats365 Biz device, you must have two licenses: Biz Lite and Biz licenses.

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How many Eats365 Biz devices can I have in my restaurant?

You can have as many Biz devices as your restaurant requires. While a single Biz device might suffice for many establishments, you have the flexibility to add more, based on your operational needs.

You can integrate multiple online ordering platforms into the same Biz setup, so you can receive online orders from multiple online ordering platforms on the same device.

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How do I set up an Eats365 Biz?

An Eats365 personnel will help you configure your Eats365 account and the Eats365 Biz Lite to receive orders from your restaurant’s Branded Online Store, Eats365 Marketplace, and supported third-party online ordering platforms. 

Once your restaurant is created, you can then refer to Set up and install Eats365 Biz to set up the Eats365 Biz.

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Does the Eats365 Biz work on any device?

The Eats365 Biz is compatible with iMin and SUNMI devices. iMin and SUNMI offer mobile terminals that come with varying features, such as a printer, camera, and scanner, depending on your restaurant’s needs. 

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How do I extend my Eats365 Biz license? 

If you wish to extend your license or purchase additional Eats365 Biz licenses, contact our Sales Team.

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If I have multiple Eats365 Biz devices, can I customize each device differently?

Yes, you can. For instructions on how to modify the Eats365 Biz’s operational settings, refer to Configure Eats365 Biz settings. 

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Get started with the Eats365 Biz

To get you started with using the Eats365 Biz, here are some helpful links for you to explore:

  • Set up and install Eats365 Biz
  • Configure Eats365 Biz settings
  • Place and manage orders on the Eats365 Biz
  • Reset Eats365 Biz
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Related Articles

  • Place and manage orders on the Eats365 Biz
  • Configure Eats365 Biz settings
  • Set up and install Eats365 Biz and Eats365 Biz Lite
  • Compare Eats365 Biz and Eats365 Biz Lite
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