Will the Eats365 Biz work without the Eats365 POS?

Yes. The Eats365 Biz and the Eats365 POS are both core modules and are not designed to work together. This is because both devices are point-of-sale systems and offer order management functionalities, such as handling orders, processing payments, managing the menu, and more.

Are the Eats365 Biz, Eats365 Marketplace, and Branded Online Store the same?

No. The Eats365 Marketplace allows merchants to market their restaurants on an online ordering platform that also includes other restaurants, while a Branded Online Store provides you with a branded website that’s specific and exclusive to your restaurant. The Eats365 Biz is a POS system that is at the center of your restaurant operations. It can be configured to receive orders from both the Branded Online Store and Marketplace.

What’s the difference between Eats365 Biz and Eats365 Biz Lite?

The Eats365 Biz is a compact POS that serves as the central hub of your restaurant operations. It lets you place orders, manage online orders and orders placed on the Biz, process payments, and more.

The Eats365 Biz Lite, on the other hand, offers a similar set of features as the Biz, but without the function of placing orders directly in the Biz app. It mainly coordinates online orders to your staff so orders can be prepared and then picked up or delivered.

To learn more about the two versions of Eats365 Biz, refer to Compare Eats365 Biz and Eats365 Biz Lite.

Do I need an internet connection to use the Eats365 Biz?

Yes. The Eats365 Biz should be connected to the internet to function. All transactions are processed and synced through the cloud in real-time, which requires a stable internet connection.

What do I need to set up an Eats365 Biz?

You only need the following requirements to get started with the Eats365 Biz:

• An Android device (or a supported specialized device) connected to a stable internet connection
• Both Eats365 Biz Lite and Biz licenses
• (Optional) A supported online ordering platform (Eats365 Branded Online Store, Eats365 Marketplace, or third-party online ordering platforms)

My restaurant doesn’t have its own website. Can I still use the Eats365 Biz?

You can still use Eats365 Biz even without an online website. Since the Biz is a POS system by itself, you can place and manage orders directly on the device. If you market your restaurant on third-party online ordering platforms, such as Foodpanda and Grab, you can configure the Biz to receive orders from those platforms so you can handle all orders on the same device.

If you want to have a website specific to your restaurant, you can create one with Eats365 Branded Online Store or market your restaurant through Eats365 Marketplace (a shared online ordering platform).

Do I need to purchase a separate license for the Eats365 Biz?

Yes. For each Eats365 Biz device, you must have two licenses: Biz Lite and Biz licenses.

How do I extend my Eats365 Biz license?

If you wish to extend your license or purchase additional Eats365 Biz licenses, contact our Sales Team.

How many Eats365 Biz devices can I have in my restaurant?

You can have as many Biz devices as your restaurant requires. While a single Biz device might suffice for many establishments, you have the flexibility to add more, based on your operational needs.

You can integrate multiple online ordering platforms into the same Biz setup, so you can receive online orders from multiple online ordering platforms on the same device.

How do I set up an Eats365 Biz?

An Eats365 personnel will help you configure your Eats365 account and the Eats365 Biz Lite to receive orders from your restaurant’s Branded Online Store, Eats365 Marketplace, and supported third-party online ordering platforms.

Once your restaurant is created, you can then refer to Set up and install Eats365 Biz to set up the Eats365 Biz.

Does the Eats365 Biz work on any device?

The Eats365 Biz is compatible with dedicated Android-based payment devices like Sunmi and iMin, which come with a built-in receipt printer.

If I have multiple Eats365 Biz devices, can I customize each device differently?

Yes, you can. For instructions on how to modify the Eats365 Biz’s operational settings, refer to Configure Eats365 Biz settings.

Will the Eats365 Biz Lite work without the Eats365 POS?

Yes. The Eats365 Biz Lite and the Eats365 POS are both core modules and are not designed to work together. This is because both devices are point-of-sale systems and offer order management functionalities, such as handling orders, processing payments, managing the menu, and more.

Are the Eats365 Biz Lite, Eats365 Marketplace, and Branded Online Store the same?

No. Marketplace allows merchants to market their restaurant on an online ordering platform that also includes other restaurants, while a Branded Online Store provides you with a branded website that’s specific and exclusive to your restaurant. The Eats365 Biz Lite is a device that lets you manage your restaurant’s online orders. You can configure the Biz Lite to receive orders from both Eats365 modules.

What’s the difference between Eats365 Biz Lite and Eats365 Biz?

Eats365 Biz Lite allows you to manage orders placed on your restaurant’s online ordering platforms, including accepting or rejecting orders, tagging an order as ready for pickup or delivery, and more. It mainly coordinates online orders to your staff so orders can be prepared and then picked up or delivered.

The Eats365 Biz, on the other hand, is a compact POS that offers a similar set of features as the Biz Lite, with the added capability of placing orders directly in the Biz app.

To learn more about the two versions of Eats365 Biz, refer to Compare Eats365 Biz and Eats365 Biz Lite.

Do I need an internet connection to use the Eats365 Biz Lite?

Yes. The Eats365 Biz Lite should be connected to the internet to function. All transactions are processed and synced through the cloud in real-time, which requires a stable internet connection.

What do I need to set up an Eats365 Biz Lite?

You only need the following requirements to get started with the Eats365 Biz Lite:

• An Android device (or a supported specialized device) connected to a stable internet connection
• An Eats365 Biz Lite license
• A supported online ordering platform (Eats365 Branded Online Store, Eats365 Marketplace, or third-party online ordering platforms)

My restaurant doesn’t have its own website. Can I still use the Eats365 Biz Lite?

The Eats365 Biz Lite requires an online ordering platform where customers can place orders. You can create an exclusive website for your restaurant with Eats365 Branded Online Store, or market your restaurant through Eats365 Marketplace, a shared online ordering platform. You can also integrate supported third-party online ordering platforms to have a centralized order management system. 

How many Eats365 Biz Lite devices can I have in my restaurant?

As many as you need. To note, the Eats365 Biz Lite also allows you to manage multiple restaurants on the same device. You don’t need a separate Eats365 Biz Lite device per restaurant.

How do I set up an Eats365 Biz Lite?

An Eats365 personnel will help you configure your Eats365 account and the Eats365 Biz Lite to receive orders from your restaurant’s Branded Online Store, Eats365 Marketplace, and supported third-party online ordering platforms.

Once everything is configured on the backend, you can then refer to Set up and install Eats365 Biz Lite for instructions on how to set up the Eats365 Biz Lite.

Does the Eats365 Biz work on any device?

The Eats365 Biz Lite is compatible with Android devices that meet the minimum requirements. Additionally, it also works with specialized devices like the Sunmi V2 and iMin, which come with a built-in receipt printer.

How do I extend my Eats365 Biz Lite license?

If you wish to extend your license or purchase additional Eats365 Biz Lite licenses, contact our Sales Team.

If I have multiple Eats365 Biz Lite devices, can I customize each device differently?

Yes, you can. For instructions on how to modify the Eats365 Biz Lite’s operational settings, refer to Configure Eats365 Biz settings.