Printer setup

Table of Contents

Configure printer to print expeditor tickets

Learn how to set a printer to print expeditor tickets using the Eats365 POS.

An expeditor ticket is a single ticket that shows all items placed in an order. Printing an expeditor ticket allows the expeditor to organize customers orders and prepare in advance, especially if the items included in an order are coming from different kitchen stations.

In this article, you’ll learn how to set a printer to print expeditor tickets.

Assign a printer to print expeditor tickets

To set a printer to print expeditor tickets, follow the steps below:

Eats365 POS

Log in to the Eats365 POS.
At the top left, tap Settings .
Under "General," tap Printer Setup, then choose a connected printer.
Under "Supported Printing Types," click on Expeditor Ticket.
Select the kitchen stations that you want to include in the expeditor ticket. If you want to included non-print items in the expeditor ticket, select Non-print Item.
Note:
- Non-print items refer to items that are not printed on kitchen tickets. To set an item as a non-print item, refer to Set up and manage a Single Item.
- If you have multiple kitchen stations available in your restaurant, you can configure the expediter ticket to only include items coming from specific kitchen stations in the restaurant. For example, if your restaurant operates both as a restaurant and a cafe, you can configure a printer to print expeditor tickets which include items assigned to kitchen stations in your restaurant, and a different printer for items included in kitchen stations assigned to the cafe.
Tap Save to confirm.

Delete

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, click on Printer List.
Next to the printer that you want to assign to print kitchen tickets, click on View.
Note: You must pair a printer to the Eats365 POS first to be able to configure the printer to print expeditor tickets on the Merchant Portal. To connect a printer to the POS, refer to Scan and pair a printer.
Under Supported Printing Types, place a check mark beside Expeditor Ticket.
Select the kitchen stations that you want to include in the expeditor ticket. If you want to included non-print items in the expeditor ticket, select Non-print Item.
Note:
- Non-print items refer to items that are not printed on kitchen tickets. To set an item as a non-print item, refer to Set up and manage a Single Item.
- If you have multiple kitchen stations available in your restaurant, you can configure the expediter ticket to only include items coming from specific kitchen stations in the restaurant. For example, if your restaurant operates both as a restaurant and a cafe, you can configure a printer to print expeditor tickets which include items assigned to kitchen stations in your restaurant, and a different printer for items included in kitchen stations assigned to the cafe.
At the top right, click on Save to confirm.

Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, click on Printing.
Click on Printer List.
Next to the printer that you want to assign to print kitchen tickets, click on View.
Note: You must pair a printer to the Eats365 POS first to be able to configure the printer to print kitchen tickets on the Merchant Portal. To connect a printer to the POS, refer to Scan and pair a printer.
Under “Supported Printing Types,” place a check mark beside “Expeditor Ticket” if you want to include all kitchen stations and non-print items. To choose what you want to include, click on the drop-down menu and select all that apply.
Note:
- Non-print items refer to items that are not printed on kitchen tickets. To set an item as a non-print item, refer to Set up and manage a Single Item.
- If you have multiple kitchen stations available in your restaurant, you can configure the expediter ticket to only include items coming from specific kitchen stations in the restaurant. For example, if your restaurant operates both as a restaurant and a cafe, you can configure a printer to print expeditor tickets which include items assigned to kitchen stations in your restaurant, and a different printer for items included in kitchen stations assigned to the cafe.
At the top right, click on Save to confirm.