Printer setup

Table of Contents

Manage Order Ticket printing and template settings

Learn how to configure how order tickets are printed using the Eats365 POS or the Merchant Portal.

The Eats365 POS allows you to customize order ticket printing and template settings. Configure your printer’s behavior, including when and how tickets print, through the printing settings in the Eats365 POS and the Merchant Portal.

In this article, you’ll learn the different Order Ticket Printing settings and how to change them.

Configure Order Ticket Printing settings

To set up the Order Ticket Printing settings, follow the steps below:

Eats365 POS

Log in to the Eats365 POS.
At the top left, tap Settings .
Under "Settings," tap Printing, then select Order Ticket Printing.
Turn on or off a setting based on your preference.
At the top right, tap Save to confirm.

Delete

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, click on Printing.
At the top, click on the Order Ticket Printing or Order Ticket Template tab.
Tip: You can click on the left and right arrow buttons to search for the Order Ticket Printing and Order Ticket Template tab.
Turn on or off a setting based on your preference.
At the top right, click on Save to confirm.

Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings.
Click on Printing. Then, select Order Ticket Settings.
Select whether you’re configuring Order Ticket Printing or Order Ticket Template settings. Then, turn on turn on or off a setting based on your preference.
At the top right, click on Save to confirm.

Delete

Order Ticket Printing options

You can change the following options in the Expeditor Ticket Printing settings:

Eats365 POS

General

Print Dine-In Order Ticket

Prints an order ticket for dine-in orders.

Print Takeout Order Ticket

Prints an order ticket for takeout orders.

Print Order Ticket after Transfer Table

Prints an order ticket when an order is transferred to another table.

Print Order Ticket after Cancel Item

Reprints the order ticket (excluding the cancelled item) when an item is cancelled.

Delete

Note: This option only appears if “Print Full Order Ticket” is enabled.

Print Order Ticket by Table Partition

Prints an order ticket when the table is shared or split.

Delete

Template

Customize the Order Ticket and choose which information is presented.

Print Full Order Ticket

Enables the option to choose "Print Order Ticket after Cancel Item" from the Order Ticket Printing settings.

Print Takeout Indicator on Order Ticket

Displays a “Takeout” indicator on the order ticket. image of order ticket highlighting the "dine-in" dining type and accompanied by text "this changes depending on the dining type"

Print Dine-in Indicator on Order Ticket

Displays a “Dine-in” indicator on the order ticket.

image of order ticket highlighting the "dine-in" dining type and accompanied by text "this changes depending on the dining type"

Print Takeout Online Indicator on Order Ticket

Displays a “Takeout” indicator for online orders on the order ticket.
image of order ticket highlighting the "dine-in" dining type and accompanied by text "this changes depending on the dining type"

Print Dine-in Online Indicator on Order Ticket

Displays a “Dine-in” indicator for online orders on the order ticket.

image of order ticket highlighting the "dine-in" dining type and accompanied by text "this changes depending on the dining type"

Print Dine-in Order Number

Displays the order number for dine-in orders on order tickets.

image of order ticket highlighting the "dine-in" dining type and accompanied by text "this changes depending on the dining type"

Print Printing Time

Prints the date and time when the order ticket was printed.

Hide Non Sales Item

Removes Non Sales Item from order tickets.

Print Cutlery Remarks

Displays cutlery request on the order ticket.

Print Order Remarks

Displays order remarks on the ticket.

Delete

Language

Printing Language

Sets the default language of printed Order Tickets.

Menu Item Language

Sets the Menu Item language printed on the Order Ticket.

Delete

Important: Item names must be entered for the selected languages separately in Menu Setup. For more information on Menu Setup settings, refer to Set up and manage a Single Item or Set up and manage a Combo Item.

Print additional language for Menu Item

Gives the option to print two languages for a Menu Item.

Delete

Merchant Portal (Classic)

For your convenience, the majority of options are already described based on their actual purpose. For example, the option Print Dine-In indicator on Order Ticket prints the indicator [Dine-In] on the ticket. The option Print Order Remarks prints the Order Remarks on the Ticket, and so on. These settings can be turned on or off .

In some cases, some options may require different input or have unique behaviors. Refer to the settings below for more information:

Order Ticket Printing

You can choose from the following scenarios below to decide when an Order Ticket is printed:

Print Dine-In Order Ticket
Print Takeout Order Ticket
Print after Cancelling Item
Print When Transfer Table

Delete

Template

Order Ticket Font Size

Adjusts the printed text into the following size options:

Small
Medium
Large

Hide Non Sales Item

Removes Non Sales Item from order tickets.

Delete

Language

Printing Language

Sets the default language of printed Order Tickets.

Menu Item Language

Sets the Menu Item language printed on the Order Ticket.

Delete

Print additional language for Menu Item

Gives the option to print two languages for a Menu Item.

Delete

Merchant Portal 2.0