System Preferences
Manage System Preferences
Learn how to configure system preferences on the Eats365 POS app or on the Merchant Portal.
In this article, you’ll learn how to configure your system preferences to manage the different settings for your restaurant.
Eats365 POS
Change System Preferences
To change your restaurant’s System Preferences, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under "Advanced Settings," tap System Preferences.
- To enable your preferred setting, toggle the switch next to the setting that you want to turn on.
- At the top right, tap Save to confirm.
You can toggle the following options to set as a system preference:
Item Entry
Individual Item Entry Mode
When enabled, you can enter items with multiple quantities in separate rows.
Force Quantity Input
When enabled, a keypad is displayed on the screen whenever you select a menu item that doesn’t have any modifiers. You must enter the desired item quantity in order to add the item to the order.
Quick Combo
Turn on to let the system look for opportunities to group items into combo sets during order entry.
Tier Override Quick Key
Adds a quick key on the order-taking screen that allows you to change the Tier Prices on the spot.
Ordered Modifier Display Type
Choose from the following display types:
- New Line - Shows ordered modifiers in separate rows.
- Continuous - Shows ordered modifiers in a single line.
New Line | Continuous |
Show Item Count in Cart
Shows the total item count in the cart.
Park Order
When enabled, you can park orders that haven’t been confirmed yet and retrieve them to process at a later time.
Auto Select Next Combo Option
When enabled, the screen automatically scrolls down to the next item included in the combo option after an option has been selected.
Delete
Cancel/Void
Authorize Void Paid Orders
Allows staff, whose access level doesn’t include permissions to void paid orders, to void an order with the required approval from an authorized staff member.
Authorize Cancel items
Allows staff, whose access level doesn’t include permissions to cancel items, to process cancellation of items with required approval from an authorized staff member.
Authorize Cancel orders
Allows staff, whose access level doesn’t include permissions to cancel orders, to process cancellation of orders with required approval from an authorized staff member.
Authorize by Scan Card of Staff with Permission
Allows authorized staff members to approve voiding paid orders and canceling items and orders by scanning their card.
Authorize by Passcode Entry of Staff with Permission
Allows authorized staff members to approve voiding paid orders and canceling items and orders by entering their passcode.
Number of authorize user required
Sets the number of authorized users needed to validate a void or cancel action.
- If the number of required authorized users is set to "1" and an unauthorized staff member voids an order, the POS will ask for one authorized user to validate the action. If set to "2," then the POS will require two authorized users.
- If the number of required authorized users is set to "1" and an authorized staff member voids an order, the POS will recognize the user as authorized and will proceed with the action without requiring additional validation.
- If the number of required authorized users is set to "2" and an authorized staff member voids an order, the POS will ask for another authorized user to validate the action.
Coursing
Course Override Quick Key
Displays the option to change courses at the bottom of the order-taking screen. It also allows the POS to override the set course for items and assign a default course for all items.
Default Course
Choose the default course that all items would belong to.
Delay Fire Quick Key
Allows you to set up quick keys where you can input the delay time (in minutes) when an item is fired to the kitchen. You can set up a maximum of four quick keys.
Auto Fire Course
When enabled, the system will fire each course after a specific time with the delay time shown on the order next to the item. This feature is especially helpful for automating the dispatch of different courses to their respective kitchens at the right time.
Auto Fire Add-on Order Items for Courses that are already Fired
When enabled, the POS will auto-fire add-on items on orders if they belong to courses that were already fired. This feature applies to orders placed on non-POS sources such as, Scan to Order, mPOS, and the PhotoMenu. For orders placed on the POS, staff will be prompted to confirm whether they want to fire the add-on item or not.
Delay Fire Timer Calculation Method
Choose how you want to calculate the start of Delay Fire Timer:
- First Ordering Time - the system will treat the first ordering time as the starting time when calculating the Delay Fire Timer for each course.
- Course’s First Appearance - the system will calculate each Course’s First Appearance Time (instead of the First Ordering Time) as the starting time when calculating Delay Fire Timer for that particular course.
Course
Allows you to set the delay time for each course. Additionally, the time entered for each course is calculated individually and is not dependent on the course that may precede them.
DeleteFire/Hold
Fire Dine-in Items by Default
Fires a Dine-in item once an order is confirmed.
Fire Takeout Items by Default
Fires a Takeout item once an order is confirmed.
Require Check Name
When enabled, the following options become available:
- Require Takeout Order Check Name - requires a name to be set for a check.
- Optional Takeout Order Check Name - retains the option to set a name for a check but sets the requirement as optional.
Audit Log
Cancel Item Reason
Turn this setting on to enable the following options:
- Cancel Item Request Input Message - Allows you to enter a reason why an item is being canceled.
- Preset Reasons - Allows you to create pre-made reasons that you can easily select when an item is canceled.
Reject Order Reason
Turn this setting on to enable the following options:
- Reject Order Request Input Message: Allows you to enter a reason why an item is being rejected.
- Preset Reasons: Allows you to create pre-made reasons that you can easily select when an order is rejected.
Void Order Reason
Turn this setting on to enable the following options:
- Void Order Request Input Message: Allows you to enter a reason why an order is being void.
- Preset Reasons: Allows you to create pre-made reasons that you can easily select when an order is void.
Refund Item Reason
Turn this setting on to enable the following options:
- Refund Item Request Input Message: Allows you to enter a reason why an item is being refunded.
- Preset Reasons: Allows you to create pre-made reasons that you can easily select when an item is refunded.
Discount Reason
Turn this setting on to enable the following options:
- Discount Request Input Message: Allows you to enter a reason why an order is being sold at a discount.
- Preset Reasons: Allows you to create pre-made reasons that you can easily select when an order is sold at a discounted price.
Preset Pay In Reason
Allows you to add a pre-made Pay In Reason when enabled.
Preset Payout Reason
Allows you to add a pre-made Payout reason when enabled.
Preset Drop Reason
Allows you to add a pre-made Drop reason when enabled.
Preset Purchase Reason
Allows you to add a pre-made Purchase reason when enabled.
DeletePayment
Auto Fill Amount Tendered
Auto fills the "Amount Tendered" on the payment screen.
Enable ‘Void and Clone’ Function when Void Order
Allows you to use the "Void and Clone" function when an order is void.
DeleteSplit Check
Enable Split Check
Enable this setting to show the Split Check function on the payment screen.
Enable Split by Amount
Enable this setting to allow splitting of check of by amount.
Enable Split by Item
Enable this setting to allow splitting of check by item.
When Split by Item, enable Split Among Bills
When enabled, the system evenly splits the particular item among chosen bills.
When Split by Item, enable Split in Equal Parts
When enabled, the system evenly splits the particular item into parts, based on the specific quantity, for further allocation.
DeleteCustom Menu Category
Show Custom Menu Bar and Menu Category by Default
When enabled, the Custom Menu bar and Menu Category will be the default screen for order-taking.
Hide “All” button in Custom Menu Bar by Default
Hides the All button from the Custom Menu bar.
Auto Return After Menu Item Selection
Auto returns to the main category selection screen once a Menu Item is selected.
DeleteOrder
Calculating Product Price Type
Sets when a Product Price Type is calculated. Choose from the following:
- Current Time
- Parent Order Time
Unlink Table Group after Order is Completed
When enabled, a linked table will be automatically unlinked after an order is completed.
Remind Staff to Add Member to Order
When enabled, a pop-up notification appears to remind staff to add the member to an order upon ordering.
DeleteAuto Sign Out
When enabled, you can set all POS terminals in your restaurant to sign out automatically after being idle for a period of time, after processing an order, or after completing a payment.
To learn how to set Auto Sign Out preferences for all POS terminals in your restaurant, refer to Configure POS to sign out automatically.
DeletePrinting
Show Print Expeditor Ticket Button
Shows the Print Expeditor Ticket button on the order-taking screen.
Show Print Order Ticket Button
Shows the Print Order Ticket button on the order-taking screen.
DeleteDaily Closing Report Settings
Show Sales by Menu Item
Shows sales by Menu Item.
Show Sales by Single Item
Shows sales by Single Item.
Show Discounts
Shows discounts.
Show Sales by Product Type
Shows sales by Product Type.
Show Revenue Center
Shows the Revenue Center.
DeleteShift Report Settings
Show Sales by Menu Item
Shows sales by Menu Item.
Show Sales by Single Item
Shows sales by Single Item.
Show Discounts
Shows discounts.
Show Void Order List
Shows the Void Order List.
Show Sales by Product Type
Shows sales by Product Type.
Show Pay In and Payout Breakdown
Shows Pay In and Payout records.
DeleteOther Settings
Show Order Price in Ordering Screen
Displays the total price on the order-taking screen.
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Order Price
Allows you to choose whether to show the order’s "subtotal" or "total" amount on the order-taking screen. By default, the subtotal is shown on the order-taking screen.
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Order Remarks
Shows Order Remarks.
Show Cost of Item
Shows the Item Cost.
Edit Open Amount Item Cost
Allows you to edit an open amount Item Cost.
Show Gross Profit of Order
Shows Gross Profit of order.
Show Quick Key for Transfer Item
Shows the Quick Key for Transfer Item.
Service Call
Allows you to create, edit, or delete service calls.
DeleteClock In/Out Settings
Require Photo
Requires a photo whenever a staff member signs in and out on the POS.
DeleteScanning Settings
Scanning on Ordering Page
Sets the scanning type as Receipt and Item Code or Loyalty Card.
Scanning Device Type
Allows you to choose the type of scanning device for your POS. You may choose from the following options:
- Scanner
- Camera
- Camera + Scanner
Hide Scan Coupon Button
If you are using a third-party CRM system, this setting allows you to hide the Scan Coupon button from the member’s coupon page.
DeleteItem Display Sequence
Sequence
Changes the display order of your item categories. You may choose from the following options:
- System default - Items are displayed in the order that they are added on the POS.
- Custom - Items are displayed according to your defined sequence of categories.
Follow Items Sequence under each Category
When enabled, the items are displayed according to your defined item sequence under each category. You can rearrange the sequence from the Item settings. Disable this setting to display items according to the sequence you ring in the items on the POS.
DeleteItem Action Button Sequence
Change Sequence
When enabled, this setting allows you to create, edit, or delete action button sequences.
Available Action Button Sequences:
- Select
- Edit
- Fire
- Hold
- Change Course
- Change Seat
- Special Request
- Reprint
- Rush
- Transfer
- Reorder
- Comps
- Discount
- Allow Discount
- No Discount
- Waive SC
- Require SC
- Delete
Configure Other Devices
Add custom messages and toggle additional settings for your Modules.
To change Other Devices settings, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under "Advanced Settings," tap Other Devices.
- Change your preferred Other Devices settings.
- At the top right, tap Save to confirm.
You can configure the following settings for Modules:
Ticket Kiosk
Message to Customers
Enter a custom message that gets displayed on the Queue Ticket Kiosk screen.
Passcode
Reset the Management Passcode for the Queue Ticket Kiosk.
DeleteCustomer Facing Display
Display Mode
Choose from the available Display Modes:
- Photo Shuffle - Displays images that have been added to menu items.
- Custom Upload - Displays images uploaded to a Media Group.
Show Ordered Item Image
Display an ordered item on the Customer Facing Display.
DeleteExpedite
Auto Complete Order
Automatically complete an order when all Items are selected.
Show Cutlery Request
Show the customer’s cutlery request
DeleteManage Barcode Configuration
Manage your Barcode’s dimensions. For more information on using Barcodes, refer to Set up Embedded Barcodes.
To change the Barcode Configuration settings, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under "Advanced Settings," select Barcode Configuration.
- To turn on Embedded Barcode, turn on Enable Embedded Barcode.
- (Optional) You can choose to add a delimiter and define roundingrules for the following options:
- Embedded Barcode in Weight
- Embedded Barcode in Price
- At the top right, tap Save to confirm.
Manage Online Ordering Setting
Manage the settings used for online ordering.
To change Online Ordering settings, follow the steps below:
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under "Advanced Settings," select Online Ordering Setting.
- To change your preferred Online Ordering settings, turn on the toggle beside the setting .
- At the top right, tap Save to confirm.
You can toggle the following options to configure your Online Ordering settings:
Menu Display
Show Sold Out Item
Lets the customer know if a particular menu item is sold out.
Show Item Price for Free Dine-in Items
Displays Item Price for Free Dine-in Items.
Show Item Price for Free Takeout Items
Displays the Item Price for Free Takeout Items.
Display Price in Shop Items
Shows Price in Shop Items on the branded online store.
Display Price by Barcode (Weight) Items
Shows Price by Barcode (Weight) Items on the branded online store.
Display Price by Barcode (Amount) Items
Shows Price by Barcode (Amount) Items on the branded online store.
Display Item Special Request entered by Merchant devices (e.g. POS)
Shows the Item Special Request on the branded online store.
DeletePlacing Order
Allow user to place with remarks
Lets customers add additional remarks when they add a Menu Item to their order.
Allow user to input item quantity
Lets customers enter a quantity for a Menu Item order.
Show Quantity for Combo Item for Mobile
Shows combo item quantity on mobile.
Split Single Item when Quantity more than One
Shows Single Items with multiple quantities in separate rows.
Split Combo Item when Quantity more than One
Shows Combo Items with multiple quantities in separate rows.
DeleteMerchant Portal (Classic Theme)
Change General System Preferences
To change your restaurant’s system preferences, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Advanced Settings, then click on System Preferences.
- Select General.
- To enable your preferred settings, toggle the switch next to the setting that you want to turn on.
- At the top right, click on Save to confirm.
You can toggle the following options to set as a system preference:
Cashier Preferences
Item Entry
Individual Item Entry Mode
When enabled, you can enter items with multiple quantities in separate rows.
Force Quantity Input
When enabled, a keypad is displayed on the screen whenever you select a menu item that doesn’t have any modifiers. You must enter the desired item quantity in order to add the item to the order.
Quick Combo
Turn on to let the system look for opportunities to group items into combo sets during order entry.
Course Override Quick Key
Displays the option to change courses at the bottom of the order-taking screen. It also allows the POS to override the set course for items and assign a default course for all items.
Park Order
When enabled, you can park orders that haven’t been confirmed yet and retrieve them to process at a later time.
Auto Select Next Combo Option
When enabled, the screen automatically scrolls down to the next item included in the combo option after an option has been selected.
Priced by Period
Period Price Used During Add On Orders
Sets the Period Price Used During Add On Orders. Choose from the following options:
- According to Order Time - If an item is set up to have a different price depending on the time of the day, the system will use the Ordering Time to calculate the item price for Add On orders.
- According to Order Creating Time - Even if an item is set up to have a different price depending on the time of the day, the system will still use the Order Creation Time to calculate item price for Add On orders.
Fire/Hold
Fire Dine-in Items by Default
Fires a Dine-in item once an order is confirmed.
Fire Takeout Items by Default
Fires a Takeout item once an order is confirmed.
Payment
Auto Fill Amount Tendered
Auto fills the "Amount Tendered" on the payment screen.
Enable ‘Void and Clone’ Function when Void Order
Allows you to use the "Void and Clone" function when an order is void.
Split Check
Enable Split Check
Enable this setting to show the Split Check function on the payment screen.
Enable Split by Amount
Enable this setting to allow splitting of check of by amount.
Enable Split by Item
Enable this setting to allow splitting of check by item.
When Split by Item, enable Split Among Bills
When enabled, the system evenly splits the particular item among chosen bills.
When Split by Item, enable Split in Equal Parts
When enabled, the system evenly splits the particular item into parts, based on the specific quantity, for further allocation.
Custom Menu & Menu Category
Show Custom Menu Bar and Menu Category by Default
When enabled, the Custom Menu bar and Menu Category will be the default screen for order-taking.
Hide “All” button in Custom Menu Bar by Default
Hides the “All” button in the Custom Menu bar by default.
Auto Return After Menu Item Selection
Auto returns to the main category selection screen once a menu item is selected.
Order
Force Enter Party Size
Requires staff to enter party size in the POS before taking an order.
When paid order, auto unlink table group
When enabled, a linked table will be automatically unlinked after an order is completed.
Remind Staff to Add Member to Order
When enabled, a pop-up notification appears to remind staff to add the member to an order upon ordering.
Auto Sign Out
When enabled, you can set all POS terminals in your restaurant to sign out automatically after being idle for a period of time, after processing an order, or after completing a payment.
To learn how to set Auto Sign Out preferences for all POS terminals in your restaurant, refer to Configure POS to sign out automatically.
Cancel/Void
Authorize Void Paid Orders
Allows staff, whose access level doesn’t include permissions to void paid orders, to void an order with the required approval from an authorized staff member.
Authorize Cancel items
Allows staff, whose access level doesn’t include permissions to cancel items, to process cancellation of items with required approval from an authorized staff member.
Authorize Cancel orders
Allows staff, whose access level doesn’t include permissions to cancel orders, to process cancellation of orders with required approval from an authorized staff member.
Authorize by Scan Card of Staff with Permission
Allows authorized staff members to approve voiding paid orders and canceling items and orders by scanning their card.
Authorize by Passcode Entry of Staff with Permission
Allows authorized staff members to approve voiding paid orders and canceling items and orders by entering their passcode.
Number of authorize user required
Sets the number of authorized users needed to validate a void or cancel action.
- If the number of required authorized users is set to "1" and an unauthorized staff member voids an order, the POS will ask for one authorized user to validate the action. If set to "2," then the POS will require two authorized users.
- If the number of required authorized users is set to "1" and an authorized staff member voids an order, the POS will recognize the user as authorized and will proceed with the action without requiring additional validation.
- If the number of required authorized users is set to "2" and an authorized staff member voids an order, the POS will ask for another authorized user to validate the action.
Printing
Show Print Expeditor Ticket Button
Shows the Print Expeditor Ticket button on the order taking screen.
Show Print Order Ticket Button
Shows the Print Order Ticket button on the order-taking screen.
Other Settings
Show Total Price
Displays the total price on the order-taking screen.
Order Price
Allows you to choose whether to show the order’s "subtotal" or "total" amount on the order-taking screen. By default, the subtotal is shown on the order-taking screen.
Order Remarks
Shows Order Remarks.
Show Cost of Item
Shows the Item Cost on the payment screen.
Edit Cost for Open Amount Items
Allows you to edit an open amount Item Cost.
Show Gross Profit of Order
Shows the Gross Profit of order on the payment screen.
Show Quick Key for Transfer Item
Shows the Quick Key for Transfer Item.
Order Number Prefix Type
Sets the Order Number Prefix Type as Letter or Number.
Clock In/Out Settings
Require Photo
Requires a photo whenever a staff member signs in and signs out on the POS.
CRM Loyalty
Add on Item when repeat CRM order
Adds on Item when a CRM Order is repeated.
Scanning on Ordering Page
Scanning Type
Sets the scanning type as Receipt and Product Code (SKU) or Loyalty Card.
Scanning Settings
Scanning Device Type
Allows you to choose the type of scanning device for your POS. You may choose from the following options:
- Scanner
- Camera
- Camera + Scanner
Hide Scan Coupon Button
If you are using a third-party CRM system, this setting allows you to hide the Scan Coupon button from the member’s coupon page.
DeleteReporting
Daily Closing Report Settings
Show Sales by Menu Item
Shows Sales by menu item.
Show Sales by Single Item
Shows Sales by Single Item.
Show Discounts
Shows discounts.
Show Discount Breakdown
Shows discount breakdown.
Show Sales by Product Type
Shows Sales by Product Type.
Show Revenue Center
Shows the Revenue Center.
Shift Report Settings
Show Sales by Menu Item
Shows Sales by menu item.
Show Sales by Single Item
Shows Sales by Single Item.
Show Discounts
Shows discounts.
Show Void Order List
Shows the Void Order List.
Show Sales by Product Type
Shows Sales by Product Type.
Show Pay In and Payout Breakdown
Shows Pay In and Payout records.
DeleteItem Display Sequence
Sequence
Changes the sequence of your item categories. You may choose from the following options:
- System default - Items are displayed in the order that they are added on the POS.
- Custom - Items are displayed according to your defined sequence of categories.
Follow Items Sequence under each Category
When enabled, the items are displayed according to your defined item sequence under each category. You can rearrange the sequence from the Item settings. Disable this setting to display items according to the sequence you ring in the items on the POS.
Manage Sequence
Reorder the sequence of categories.
DeleteOperation Preferences
Service Call
Allows you to create, edit, or delete service calls.
Default Loyalty System Provider
Sets the default Loyalty System Provider.
License Expiry Reminder
Allows you to choose whether you receive reminders about your POS license expiration. If “Never” is selected, the POS will not display the reminder.
DeleteItem Action Button Sequence
Item Action Button
Allows you to create, edit, or delete action button sequences when enabled.
Available Action Button Sequences:
- Select
- Edit
- Fire
- Hold
- Change Course
- Change Seat
- Special Request
- Reprint
- Rush
- Transfer
- Reorder
- Comps
- Discount
- Allow Discount
- No Discount
- Waive SC
- Require SC
- Delete
- Reprint Course
Set up a Revenue Center
Revenue Centers are used in reporting differentiating total income for your restaurant. For example, if your restaurant has a bar, dining, and grab 'n' go area, you can create three separate Revenue Centers for each area to analyze the profits of each area.
To add a Revenue Center, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Advanced Settings, then click on System Preferences.
- Select Revenue Center.
- At the top right, click on +Add Revenue Center.
- Under "Basic Information," enter the "Revenue Center Name" and "Code."
- Under "Assigned Areas," click on the checkbox to select the area that you’d like to include in the Revenue Center.
- Under "Assigned Tables," click on the checkbox to select the tables that you’d like to include in the Revenue Center.
- Under "Assigned Devices," click on the checkbox to select the devices that you’d like to include in the Revenue Center.
- Under "Assigned Online Ordering," click on the checkbox to select the online ordering platforms that you’d like to include in the Revenue Center.
- At the top right, click on Save to confirm.
Enable Sequential Check Name
Sequential Check Name allows all printed checks to follow a sequential series. For example, a series of checks can follow AB1000, AB1001, AB1002, and so on.
To enable support for Sequential Check Name, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Advanced Settings, then click on System Preferences.
- Select Sequential Check Name.
- Turn on Support Sequential Check Name.
- Turn on Sequential Check Name for Pickup and Delivery .
- Set the values for the following:
- Length - Sets the length of the sequence. For example, if you enter “4” as the length, the sequence will show up as “0000.”
- Start - Sets the starting number for the sequence. For example, if you enter “4” as the length then “1” as the starting sequence, the sequence will show up as “0001.”
- End - Sets the number when the sequence will end. Once the sequence reaches the end number, the sequence will reset. For example, if you enter “4” as the length then “1” as the starting sequence and “100” as the end sequence, the sequence will start at “0001” and end at “0100.” After reaching 0100, the sequence will go back to “0001.”
- At the top right, click on Save to confirm.
Enable Audit Log
The Audit Log setting allows you to create a pre-made reason that can be used in different order and payment-related scenarios.
To enable Audit Logs, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Advanced Settings, then click on System Preferences.
- Select Audit Log.
- Select the tab where you’d like to create a Preset Reason. You can choose from the following tabs:
- Cancel Item
- Refund
- Reject Order
- Void Order
- Discount
- Pay In
- Pay Out
- Drop
- Purchase
- To turn on the "Request Reason," click the toggle on .
- To allow staff members to enter the reason for canceling, refunding, rejecting, voiding, or discounting orders, turn on Request Input Message .
- To create a "Preset Reason," click on +Add New.
- At the top right, click on Save to confirm.
Merchant Portal 2.0
Change General System Preferences
To change your restaurant’s system preferences, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Advanced Settings, then click on System Preferences.
- Select one of the following:
- Cashier Preferences
- Report Preferences
- Item Display Sequence
- Operation Preferences
- Item Action Button Sequence
- End Day Reminder
- Portal Configuration
- To enable your preferred settings, toggle the switch next to the setting that you want to turn on.
- At the top right, click on Save to confirm.
Cashier Preferences
Item Entry
Individual Item Entry Mode
When enabled, you can enter items with multiple quantities in separate rows.
Force Quantity Input
When enabled, a keypad is displayed on the screen whenever you select a menu item that doesn’t have any modifiers. You must enter the desired item quantity in order to add the item to the order.
Quick Combo
Turn on to let the system look for opportunities to group items into combo sets during order entry.
Tier Override Quick Key
Adds a quick key on the order-taking screen that allows you to change the Tier Prices on the spot.
Ordered Modifier Display Type
Choose from the following display types:
- New Line - Shows ordered modifiers in separate rows.
- Continuous - Shows ordered modifiers in a single line.
Show Item Count in Cart
Shows the total item count in the cart.
Park Order
When enabled, you can park orders that haven’t been confirmed yet and retrieve them to process at a later time.
Auto Select Next Combo Option
When enabled, the screen automatically scrolls down to the next item included in the combo option after an option has been selected.
Coursing
Course Override Quick Key
Displays the option to change courses at the bottom of the order-taking screen. It also allows the POS to override the set course for items and assign a default course for all items.
Default Course
Choose the default course that all items would belong to.
Auto Fire Course
When enabled, the system will fire each course after a specific time with the delay time shown on the order next to the item. This feature is especially helpful for automating the dispatch of different courses to their respective kitchens at the right time.
Delay Fire Quick Key
Allows you to set up quick keys where you can input the delay time (in minutes) when an item is fired to the kitchen. You can set up a maximum of four quick keys.
Delay Fire Timer Calculation Method
Choose how you want to calculate the start of Delay Fire Timer:
- First Ordering Time - the system will treat the first ordering time as the starting time when calculating the Delay Fire Timer for each course.
- Course’s First Appearance - the system will calculate each Course’s First Appearance Time (instead of the First Ordering Time) as the starting time when calculating Delay Fire Timer for that particular course.
Course
Allows you to set the delay time for each course. Additionally, the time entered for each course is calculated individually and is not dependent on the course that may precede them.
Auto Fire Add-on Order Items for Courses that are Already Fired
When enabled, the system will auto-fire add-on items on orders if they belong to courses that were already fired. This feature applies to orders placed on non-POS sources such as, Scan to Order, mPOS, and the PhotoMenu. For orders placed on the POS, staff will be prompted to confirm whether they want to fire the add-on item or not.
Priced by Period
Period Price Used During Add On Orders
Sets the Period Price Used During Add On Orders. Choose from the following options:
- According to Order Time - If an item is set up to have a different price depending on the time of the day, the system will use the Ordering Time to calculate the item price for Add On orders.
- According to Order Creation Time - Even if an item is set up to have a different price depending on the time of the day, the system will still use the "Order Creation Time" to calculate item price for Add On orders.
Fire/Hold
Fire Dine-in Items by Default
Fires a Dine-in Item once an order is confirmed.
Fire Takeout Items by Default
Fires a Takeout Item once an order is confirmed.
Payment
Auto Fill Amount Tendered
Auto fills the "Amount Tendered" on the payment screen.
Enable ‘Void and Clone’ Function when Void Order
Allows you to use the "Void and Clone" function when an order is void.
Split Check
Enable Split Check
Enable this setting to show the Split Check function on the payment screen.
Enable Split by Amount
Enable this setting to allow splitting of check of by amount.
Enable Split by Item
Enable this setting to allow splitting of check by item.
When Split by Item, enable Split Among Bills
When enabled, the system evenly splits the particular item among chosen bills.
When Split by Item, enable Split in Equal Parts
When enabled, the system evenly splits the particular item into parts, based on the specific quantity, for further allocation.
Custom Menu & Menu Category
Show Custom Menu Bar and Menu Category by Default
When enabled, the Custom Menu bar and Menu Category will be the default screen for order-taking.
Hide “All” button in Custom Menu Bar by Default
Hides the “All” button in the Custom Menu Bar by default.
Auto Return after Menu Item Selection
Auto returns to the main category selection screen once a menu item is selected.
Order
Force Enter Party Size
Requires staff to enter a party size in the POS before taking an order.
Release Table Linkage when Order is Paid
When enabled, a linked table will be automatically unlinked after an order is completed.
Remind Staff to Add Member to Order
When enabled, a pop-up notification appears to remind staff to add the member to an order upon ordering.
Auto Sign Out
When enabled, you can set all POS terminals in your restaurant to sign out automatically after being idle for a period of time, after processing an order, or after completing a payment.
To learn how to set Auto Sign Out preferences for all POS terminals in your restaurant, refer to Configure POS to sign out automatically.
Cancel/Void
Authorize Void Paid Orders
Allows staff, whose access level doesn’t include permissions to void paid orders, to void an order with the required approval from an authorized staff member.
Authorize Cancel Items
Allows staff, whose access level doesn’t include permissions to cancel items, to process cancellation of items with required approval from an authorized staff member.
Authorize Cancel Orders
Allows staff, whose access level doesn’t include permissions to cancel orders, to process cancellation of orders with required approval from an authorized staff member.
Authorize by Scan Card of Staff with Permission
Allows authorized staff members to approve voiding paid orders and canceling items and orders by scanning their card.
Authorize by Passcode Entry of Staff with Permission
Allows authorized staff members to approve voiding paid orders and canceling items and orders by entering their passcode.
Number of Authorized User(s) required
Sets the number of authorized users needed to validate a void or cancel action.
- If the number of required authorized users is set to "1" and an unauthorized staff member voids an order, the POS will ask for one authorized user to validate the action. If set to "2," then the POS will require two authorized users.
- If the number of required authorized users is set to "1" and an authorized staff member voids an order, the POS will recognize the user as authorized and will proceed with the action without requiring additional validation.
- If the number of required authorized users is set to "2" and an authorized staff member voids an order, the POS will ask for another authorized user to validate the action.
Printing
Show Print Expeditor Ticket Button
Shows the Print Expeditor Ticket button on the order taking screen.
Show Print Order Ticket Button
Shows the Print Order Ticket button on the order-taking screen.
Other Settings
Show Order Price in Ordering Screen
Displays the total price on the order-taking screen.
Order Price
Allows you to choose whether to show the order’s "subtotal" or "total" amount on the order-taking screen. By default, the subtotal is shown on the order-taking screen.
Order Remarks
Shows Order Remarks.
Show Cost of Item
Shows the Item Cost on the payment screen.
Edit Cost for Open Amount Items
Allows you to edit an open amount Item Cost.
Show Gross Profit of Order
Shows the Gross Profit of order on the payment screen.
Show Quick Key for Transfer Item
Shows the Quick Key for Transfer Item.
Order Number Prefix Type
Sets the Order Number Prefix Type as Letter or Number.
Clock In/Out Settings
Require Photo
Requires a photo whenever a staff member signs in and out on the POS.
CRM Loyalty
Repeat items when repeating CRM order
Adds on an item when a CRM order is repeated.
Scanning on Ordering Page
Scanning Type
Sets the scanning type as Receipt and Product Code (SKU) or Loyalty Card.
Scanning Settings
Scanning Device
Allows you to choose the type of scanning device for your POS. You may choose from the following options:
- Scanner
- Camera
- Camera + Scanner
Hide Scan Coupon Button
If you are using a third-party CRM system, this setting allows you to hide the Scan Coupon button from the member’s coupon page.
Set different Check Name settings for a particular Foodcourt vendor
By default, Check Name settings apply to all the Foodcourt vendors of the selected shop. If a particular Foodcourt vendor requires different Check Name settings, you can choose to override the general settings. To do this, follow the steps below:
- From the left panel, click on Advanced Settings, then click on System Preferences.
- Select Cashier Preferences, then click on the Vendor drop-down list and select the affected Foodcourt vendor.
- Under "Fire / Hold," turn on Override Foodcourt Settings. Then, modify the Check Name settings based on your preference.
- At the top right, click on Save to confirm.
Report Preferences
Daily Closing Report Settings
Show Sales by Menu Item
Shows Sales by Menu Item.
Show Sales by Single Item
Shows Sales by Single Item.
Show Discounts
Shows discounts.
Show Discount Breakdown
Shows discount breakdown.
Show Sales by Product Type
Shows Sales by Product Type.
Show Revenue Center
Shows the Revenue Center.
Shift Report Settings
Show Sales by Menu Item
Shows Sales by Menu Item.
Show Sales by Single Item
Shows Sales by Single Item.
Show Discounts
Shows Discounts.
Show Void Order List
Shows the Void Order List.
Show Sales by Product Type
Shows Sales by Product Type.
Show Pay In and Payout Breakdown
Shows Pay In and Payout records.
DeleteItem Display Sequence
Item Display Sequence
Changes the sequence of your item categories. You may choose from the following options:
- System default - Items are displayed in the order that they are added on the POS.
- Custom - Items are displayed according to your defined sequence of categories.
Follow Items Sequence under each Category
When enabled, the items are displayed according to your defined item sequence under each category. You can rearrange the sequence from the Item settings. Disable this setting to display items according to the sequence you ring in the items on the POS.
Manage Sequence
Reorder the sequence of categories.
DeleteOperation Preferences
Service Call
Allows you to create, edit, or delete service calls.
Default Loyalty System Provider
Sets the default Loyalty System Provider.
Party Size Input
Select if you want to enter the party size by the "Number of Patrons" or by "Age Group."
-
by Number of Patrons - When selected, the party size will be based on the number of people in the group. You can input the party size by scrolling through the numbers on the screen, or by entering the party size using the on-screen keypad.
- by Age Group - When selected, the party size will require the selection of each person’s age group. To display age group options on the POS, select from the available preset options.
Prompt to Input Party Size by Age Group when Seated by 3rd Party TMS
Depending on the integration, the third-party Table Management System (TMS) may not pass age group information to the Eats365 system. Turn on this setting to prompt POS users to fill in the party size by age group.
Custom Age Groups
Allows you to create custom age groups which would show up on the age group options upon entering the party size on the POS. To add a custom age group, click on Add New. Then, enter the "Age Group Name," "Description," and "Code."
To show the Custom Age Group on the list of options, under "Active," toggle on the switch.
Default Age Group
If the Party Size by Age Group is not defined in an order, the default age group will be used in all system logic checking. For example, for Ordering Quantity Limit rules by Age Group, if no age group has been selected, the restriction will apply to the set default age group.
License Expiry Reminder
Allows you to choose whether you receive reminders about your POS license expiration. If “Never” is selected, the POS will not display the reminder.
DeleteItem Action Button Sequence
Item Action Button Sequence
Allows you to create, edit, or delete action button sequences when enabled.
Available Action Button Sequences:
- Select
- Edit
- Fire
- Hold
- Change Course
- Change Seat
- Special Request
- Reprint
- Rush
- Transfer
- Reorder
- Comps
- Discount
- Allow Discount
- No Discount
- Waive SC
- Require SC
- Delete
- Reprint Course
Set up a Revenue Center
Revenue Centers are used in reporting differentiating total income for your restaurant. For example, if your restaurant has a bar, dining, and grab 'n' go area, you can create three separate Revenue Centers for each area to analyze the profits of each area.
To add a Revenue Center, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Advanced Settings, then click on System Preferences.
- Select Revenue Center.
- At the top right, click on +Add Revenue Center.
- Under "Basic Information," enter the "Revenue Center Name" and "Code."
- Under "Assigned Areas," toggle the switch to select the area that you’d like to include in the Revenue Center.
- Under "Assigned Tables," toggle the switch to select the tables that you’d like to include in the Revenue Center.
- Under "Assigned Devices," toggle the switch to select the devices that you’d like to include in the Revenue Center.
- Under "Assigned Online Ordering," toggle the switch to select the online ordering platforms that you’d like to include in the Revenue Center.
- At the top right, click on Save to confirm.
Enable Sequential Order Number
Sequential Order Number allows all printed checks to follow a sequential series. For example, a series of checks can follow AB1000, AB1001, AB1002, and so on.
To enable support for Sequential Check Name, follow the steps below:
- Log in to the Merchant Portal.
- From the left panel, click on Advanced Settings, then click on System Preferences.
- Select Sequential Check Name.
- Turn on Enable Sequential Order Number .
- Turn on Sequential Check Name for Pickup and Delivery .
- Set the values for the following:
- Length - Sets the length of the sequence. For example, if you enter “4” as the length, the sequence will show up as “0000.”
- Start - Sets the starting number for the sequence. For example, if you enter “4” as the length then “1” as the starting sequence, the sequence will show up as “0001.”
- End - Sets the number when the sequence will end. Once the sequence reaches the end number, the sequence will reset. For example, if you enter “4” as the length then “1” as the starting sequence and “100” as the end sequence, the sequence will start at “0001” and end at “0100.” After reaching 0100, the sequence will go back to “0001.”
- At the top right, click on Save to confirm.
Enable Audit Log
The Audit Log setting allows you to create a pre-made reason that can be used in different order and payment-related scenarios.
To enable Audit Logs, follow the steps below:
- Log in to the Merchant Portal.
- From the left panel, click on Advanced Settings, then click on System Preferences.
- Select Audit Log.
- Select the tab where you’d like to create a Preset Reason. You can choose from the following tabs:
- Void Item
- Refund Order
- Reject Order
- Void Order
- Discount
- Pay In
- Pay Out
- Drop
- Purchase
- To turn on "Request Reason," toggle on Require Reason for this Action.
- To allow staff members to enter the reason for canceling, refunding, rejecting, voiding, or discounting orders, turn on Require Input Additional Message to Supplement the Reason .
- To create a "Custom Reason Options," click on +Add New.
- At the top right, click on Save to confirm.