Printer setup

Table of Contents

Customize the Label Template

Learn how to configure Label Template settings in the Eats365 POS or the Merchant Portal to customize printed receipt appearance.

You can configure the Label Template settings to add or remove information that you’d like to display on the label once it’s printed.

In this article, you’ll learn about Label Template settings and how to change them on the Eats365 POS or the Merchant Portal.

Configure the Label Template

To customize the Label Template, follow the steps below:

Eats365 POS

Log in to the Eats365 POS.
At the top left, tap Settings .
Under "Settings," tap Printing, then select Label Template.
Choose an option to change based on your preferences.
At the top right, tap Save to confirm.

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Merchant Portal (Classic Theme)

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Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, click on Printing.
At the top, click on the Label Templatetab.
Tip: You can click on the left and right arrow buttons to search for the Label Template tab.
Choose an option to change based on your preferences.
At the top right, click on Save to confirm.

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Merchant Portal 2.0

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Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings.
Click on Printing. Then, select Label Settings.
Choose an option to change based on your preferences.
At the top right, tap Save to confirm.

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Label Template options

You can change the following options in the Label Template settings:

Eats365 POS

General Label Template settings

Print Dine-in Label

Prints a label for dine-in orders.

Print Takeout Label

Prints a label for takeout orders.

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Label Setting

Language

Sets the default language of printed labels.

Label Theme

Choose between the following options:

Theme 1	Theme 2

Modifier Layout

Choose between the following options:

By Line	Continuous

Print Dine-in Indicator on Label

Displays a “Dine-in” indicator on the label.

Print Takeout Indicator on Label

Displays a “Takeout” indicator on the label.

Print Check Name

Prints the check name on the label. The order number is displayed if there is no check name in the order.

Print Takeout Online Indicator on Label

Displays a “Takeout” indicator for online orders on the label.

Print Dine-in Online Indicator on Label

Displays a “Dine-in” indicator for online orders on the label.

Follow Printing Setting of Combo Options

Follows the "Separate Kitchen Ticket" choice for Combo Items.

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Note: For more information about Setting up Combo Items, refer to Set up and manage Combo Items.

Print Combo Item Name

Prints the combo item name.

Print Cutlery Request

Displays the customer’s cutlery request.

Print Item Special Request

Displays customers’ special requests on the label.

Page Number Denominator Definition

Sets the page count on printed labels. You can choose from the following options:

Total items in this Order for this Printer: The page count on labels will reflect only the number of items assigned to that specific printer.
- Example: If an order has five items, but only two are assigned to a particular printer, that printer will print two labels with a page count of “1/2” and “2/2.” Other printers will handle the remaining items and their labels will reflect their respective item counts.
Total items in this Order: The page count on labels will reflect the total number of items in the entire order, regardless if multiple printers handle the items.
- Example: If an order has four items and only one is assigned to a particular printer, that printer will print one label with a page count of “1/4”. All other printers in the order will show the appropriate page number and total count on their labels (examples: “2/4", “3/4,” “4/4”).

Print Order Remarks on Label

Displays order remarks on the label.

Print Delivery Time

Displays the time of delivery on the label.

Print Pickup Time

Displays the time of pickup on the label.

Print Price on Label

Displays the item’s price on the label.

Print Delivery Platform Name

Displays the delivery platform’s name on the label.

Print Delivery Platform Order Number

Displays the delivery platform order number on the label.

Print Simplified Name

Prints a menu item's simplified name instead of the full Item name.

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Tip: For more information on setting up menu Items, refer to Set up and manage a Single Item or Set up and manage a Combo Item.

Free Text at Bottom of Label

Allows you to enter a message that appears at the bottom of the label.

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General Label Setting

Customize the dimensions and margins using the following settings:

General Label Setting

Adjusts the dimensions for the following:

Label Size (mm)
Gap Size (inches)
Top Margin (mm)
Bottom Margin (mm)
Left Margin (mm)
Right Margin (mm)
Fixed Label Height

Star Label Setting

Turn on Fixed Label Height to get the option to define the Label Size (mm).

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Merchant Portal (Classic Theme)

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Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

For your convenience, the majority of options are already described based on their actual purpose. For example, the option Print Delivery Time prints the delivery time. The option Print Price on Label prints the price on the label, and so on. You can toggle these settings on or off .

In some cases, some options may require different input or have unique behaviors. Refer to the settings below for more information:

Printing Language

Sets the default language of printed labels.

Modifier Layout

Choose between the following options:

By Line	Continuous

Label Theme

Choose between the following options:

Theme 1	Theme 2

Dine-In Indicator Type

Sets the Dine-In Indicator Type. Choose from the following options:

Default
Table Number

Follow Separate Ticket Setting in Combo Options

Follows the Separate Kitchen Ticket choice for Combo Items.

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Note: For more information about Setting up Combo Items, refer to Set up and manage Combo Items.

Print Simplified Name

Prints a menu item's simplified name instead of the full Item name.

Delete

Tip: For more information on setting up menu Items, refer to Set up and manage a Single Item or Set up and manage a Combo Item.

Free Text at Bottom of Label

Allows you to enter a message that appears at the bottom of the label.

General Label Setting

Adjusts the dimensions for the following:

Label Size for Width (mm)
Gap Size (inches)
Top Margin (mm)
Bottom Margin (mm)
Left Margin (mm)
Right Margin (mm)

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