A pending icon on your payment terminal indicates that some payments haven’t been fully processed by Adyen. This could be due to a temporary connectivity issue or a problem with the Adyen host.

To fix this issue, follow the steps below:

1. Make sure that the terminal is connected to a stable internet connection.
2. Run a diagnostics check to determine whether the terminal can reach the Adyen host system. For more information about running a diagnostic test, refer to Adyen’s documentation on how to Run connection tests from the terminal.
3. Check if there’s any issue with your internet connection. For more information, refer to Adyen Payment Terminal can't connect to the network.

Issue not resolved

If the issue persists after trying these steps, please contact the Eats365 ServiceDesk for assistance.