If your Adyen payment terminal isn’t powering on, it may be due to a number of reasons, such as having loose power cables (Kiosk) or battery-related issues. Leaving these issues unresolved may prevent you from using the device entirely.

To fix this issue, follow the troubleshooting steps below: 

• Check Connections: Ensure all cables and accessories included with the terminal are securely connected. This includes the power cord, network cable (if applicable), and any peripherals.
• Charge the Terminal: Connect the terminal to the power cord and charge it for at least 30 minutes.
• Restart the Terminal: On the terminal, press and hold the Confirm button for at least 3 seconds.
• Replace the Battery (if applicable): If you have a spare battery, try replacing the terminal's battery.

Issue not resolved

If the terminal still doesn't turn on after trying these steps, please contact the Eats365 ServiceDesk for assistance.