Printing issues on the payment terminal may be caused by the terminal’s printer running out of paper, or a hardware issue on the built-in printer.  

To fix this issue, follow the troubleshooting steps below: 

1. Check if the receipt has pink stripes. This could mean that the receipt roll is almost out of paper. Replace the receipt roll, if this is the case.
2. Remove any dust and scraps of paper from inside the receipt roll.
3. Check if anything is blocking the receipt roll in any way.
4. Check if there are any loose or broken parts from inside the receipt roll.
5. If you are using a third-party receipt roll, replace it with an Adyen-certified receipt roll.

Issue not resolved

If the issue persists after trying these steps, your payment terminal may need to be returned or replaced. Please contact the Eats365 ServiceDesk for assistance.