In some cases, your Adyen payment terminal may experience hardware issues, such as the keypad being stuck or suddenly doesn’t respond after pressing a key, which results in the payment terminal making noise.

To fix this issue, follow the troubleshooting steps below: 

1. Run a keypad test.
   1. Check your Adyen payment terminal’s hardware diagnostics documentation on how to perform a keypad test.
   2. If the test fails, contact Eats365 ServiceDesk.
   3. If the hardware test is unclear, proceed to the next step.
2. Restart the payment terminal
   1. Turn off the terminal, then turn it on again.
   2. On the payment terminal, open the “Admin” menu and select Reboot or Power off.
   3. If you are using a tethered payment terminal, you can also unplug and reconnect the power cord to restart. Or, for battery-powered payment terminals, hold down the Cancel  key.
3. If this doesn't solve the issue, your payment terminal may need to be replaced.

Issue not resolved

If the issue persists after trying these steps, your payment terminal may need to be replaced. Please contact the Eats365 ServiceDesk for assistance.