Payments
Table of Contents
Global Payments device not connected
Learn how to reconnect Global Payments when it loses connection to the Eats365 POS.
If your Global Payments device suddenly becomes disconnected from the Eats365 POS, you can check some connectivity settings to ensure all requirements are met.
Turn on ECR
To enable ECR, follow the steps below:
- On the Global Payments terminal, go to Management settings.
- Enter the password.
- On the left panel, select ECR. Then, tap the checkbox next to Enable ECR .
Ensure that the IP Addresses match
The IP Addresses of the Global Payments device and the POS should match so that the two devices can communicate. To check the devices’ IP Address, follow the steps below:
On the ERP settings of the Global Payments device
- On the Global Payments device, go to Management settings.
- Enter the password.
- On the left panel, select ECR.
- Next to Wi-Fi IP, you’ll find the Wi-Fi IP Address that the Global Payments device is connected to.
On the Wi-Fi settings of the Global Payments device
- On the Global Payments device, go to Management settings.
- Enter the password.
- On the left panel, select Comm.
- Under WIFI, tap Open Wifi Setting.
- Select the network that the Global Payment device is connected to.
Tip: The Wi-Fi status will appear as “Connected” under the Wi-Fi network name. - Under IP address, you’ll find the Wi-Fi IP Address that the Global Payments device is connected to.
On the Eats365 POS
- Log in to the Eats365 POS.
- At the top right, tap Online (POS).
- Next to Wi-Fi, you’ll find the Wi-Fi IP Address that the POS is connected to.
- At the top left, tap Settings .
- Under Integrated Payment, tap Global Payment.
- On the IP Address field, enter the correct IP Address.
Issue not resolved
If the Global Payments device still can’t connect to the POS after performing the steps above, contact the Eats365 ServiceDesk Team through WhatsApp.