All

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    Login
English (US)
English (US)
Mandarin
Cantonese
  • Home

Troubleshooting

All Product

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

      • Troubleshooter
      • POS shows offline
      • All devices offline
      • POS can’t connect to a printer
      • Printer is unable to print (hardware issue)
      • Send POS diagnostics data to Eats365
      • QR Code not printed after placing order
      • Force delete a pending order
      • Resolve double printing issues
      • Cash drawer doesn’t open during transactions
      • POS unable to connect to the internet
    • Modules
        • Reset the Self Order Kiosk (Kivo)
        • Performance issues on Android devices for Modules
    • Payments
        • Payment reader not working
        • Global Payments device not connected
        • Payment terminal disconnected from POS
        • Disconnected payment reader causing Close Shift error
    • 365pay
        • 365pay Troubleshooter
        • Adyen payment terminal not turning on
        • Adyen Payment Terminal battery and charging issues
        • Adyen payment terminal faulty keypad
        • Adyen payment not printing receipts
        • Adyen payment terminal can’t connect to the network
        • Adyen payment terminal showing pending icon
        • Adyen payment terminal in Service Mode

Table of Contents

Resolve double printing issues

Learn how to fix double printing of items on kitchen tickets on the Eats365 POS.

Restaurants can configure how their POS prints duplicate items on a receipt, choosing between listing each instance separately or combining identical items with a quantity. This guide provides step-by-step instructions on adjusting these settings, allowing you to easily switch between individual and combined item printing for optimal efficiency and readability.

Combine same items on the kitchen ticket

To combine the same items, follow the steps below: 

Eats365 POS

  1. Log in to the Eats365 POS. 
  2. At the top left, tap Settings .
  3. Under "Settings," tap Printing.
  4. Select Ticket Printing. 
  5. Turn on Combine Kitchen Station .
  6. Turn on Combine Same Item .
  7. At the top right, tap Save to confirm. 
Delete

Merchant Portal (Classic)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

  1. Log in to the Merchant Portal. 
  2. On the left panel, click on Restaurant Settings. Then, select Printing.
  3. Click on the Ticket Printing tab. 
  4. Turn on Combine Items with Same Kitchen Station .
  5. Turn on Combine Same Items .
  6. At the top right, click on Save to confirm. 
Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

  1. Log in to the Merchant Portal. 
  2. On the left panel, click on Restaurant Settings. 
  3. Click on Printing. Then, select Ticket Printing.
  4. Turn on Combine Items with Same Kitchen Station .
  5. Turn on Combine Same Items .
  6. At the top right, click on Save to confirm.
Delete
double print combine same items printing issues

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Manage Kitchen Ticket printing settings
            • Products
              • POS
              • mPOS
              • Eats365 Biz
              • Eats365 Marketplace
              • Branded Online Store
              • Kitchen Display System
              • Expedite Display
              • Scan-to-Order (BYOD)
              • Self-Service Kiosk
              • PhotoMenu
              • Queue Kiosk
              • Dynamic Digital Menu
              • Queue Display
              • Pickup Display
              • Customer Facing Display
            • Solutions
              • Online Ordering
              • Contactless Dining
              • Front of House
              • Guest Retention
              • Back of House
              • Back Office (Store End)
              • Multi-brand/Location Management (Enterprise)
              • Paperless Operation Experience
              • Payment
            • Restaurant Types
              • Quick Service Restaurant
              • Full Service Restaurant
              • Bars
              • Food Court
              • Cloud Kitchen
              • Food Retail
              • Self-service Restaurant
              • Enterprise
              • All-You-Can Eat (Buffet)
            • Resources
              • Eats365 Knowledge Base
              • Blog
              • Supported Hardware
            • Company
              • About Us
              • Success Stories
              • Referrals
            • Get In Touch
            • Contact Us
              • Eats365, Inc.
              • Sales info@eats365.com
              • Support support@eats365.com
        • Contact Us
          • Eats365, Inc.
          • info@eats365.com
          • www.eats365pos.com
        • Get In Touch
          • Apple Mobility Partner
            twitter facebook eats365 linkedin
        • eats365
          © 2023 Eats365 Incorporated. All rights reserved.

Knowledge Base Software powered by Helpjuice

Expand