Cash drawer issues, such as failure to open during transactions, can be caused by misconfigurations in the POS, or due to hardware issues. 

In this article, you’ll learn the basic troubleshooting steps that you can take when the cash drawer doesn’t open during transactions.

Troubleshooting

To perform basic troubleshooting, follow the steps below:

1. Make sure "Bill/Receipt" and "Till Control"are included in the receipt printer’s "Supported Printing Types." Till Controlallows the cash drawer to open automatically when a check is settled by cash payment. To do this, you can do the following:
   1. Log in to the Eats365 POS.
   2. At the top left, tap Settings .
   3. Tap Printer Setup.
   4. Tap the receipt printer with the connected cash drawer.
   5. Under “Supported Printing Types,” check if there’s a mark beside “Bill/Receipt” and 
      “Till Control.”
      If these two options are not configured as a Supported Printing Type, make sure to add them. Then, check if the cash drawer now opens as intended. If this doesn’t resolve the issue, proceed to the next step.
2. Reboot the cash drawer by unplugging it from the power outlet and then plugging it back in. If this doesn’t resolve the issue, proceed to the next step.
3. Make sure the receipt printer has paper in it. If the printer is low on paper, replace the paper roll and try again. If this doesn’t resolve the issue, proceed to the next step.
4. Make sure the cash drawer is not locked.

Issue not resolved

If the cash drawer still doesn’t open after performing the steps above, contact the Eats365 ServiceDesk team through WhatsApp.