Troubleshooting
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Send POS diagnostics data to Eats365
Learn how to send POS log files to the Eats365 support team.
When troubleshooting, checking the Eats365 POS diagnostics data can help point to or narrow down what could be causing issues on the POS.
In this article, you’ll learn how to send diagnostics data to the Eats365 support team from the POS.
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Important:
- If you have multiple POS terminals, it’s important to get the diagnostics data of each POS. For example, if your POS setup includes 3 POS terminals, make sure to send diagnostics data from each terminal.
- The POS must be connected to the Internet when sending diagnostics data.
Turn on Debug Mode
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Important: You only need to enable Debug Mode when advised by the Eats365 support team. You can turn off Debug Mode once you’ve sent the necessary diagnostics data.
To enable Debug Mode on your POS, follow the steps below:
- Open the Eats365 POS.
- At the top right, tap Settings
. - Under General, tap Preferences.
- Turn on Enable Debug Mode
. - Tap Enable to confirm.
Send diagnostics data from the POS
To send log files from the POS, follow the steps below:
- Open the Eats365 POS.
- At the top right, tap Settings .
- Under Diagnostics, tap Send Diagnostics Data.
- Tap Yes to confirm.
This sends the POS log files to the Eats365 support team.