The Merchant Portal allows you to generate various Void and Returns reports to keep track of voided paid transactions and unpaid items and orders.

In this article, you’ll learn about the different Void and Returns reports that you can generate from the Merchant Portal and learn how to view, print, and export a Void or Returns Report.

Void Items Report

The Void Items Report shows a summary of all canceled unpaid items over a selected period of time. 

The Void Item Report includes the following information:

• Order number
  Note: You may check the full transaction details by clicking on the order number.
• The staff member who processed the return
• Authorizer 1 (if available)
• Authorizer 2 (if available)
• Processing date and time or order date and time
• Item Category
• Item name
• Void quantity
• Void amount

To view your Void Items Report, follow the steps below:

1. Log in to the Merchant Portal.
2. On the left panel, click on Reporting, then select Audit Trail.
3. Select Void Items Report.
4. From the drop-down menu, choose whether you’d like to get data based on Edit Time or Order Time.
5. Select the date range that you wish to include in the report. 
6. Click on Submit to retrieve the records.

Once the Void Items Report is generated, you can choose to print the report or export the report in Excel.

Void Report

The Void Report shows a summary of all canceled unpaid orders over a selected period of time. The Void Report includes the following information:

Returns Report

The Returns Report shows a summary of all voided paid transactions over a selected period of time. The Returns Report includes the following information: 

• Order number
• Note: You may check the full transaction details by clicking on the order number.
• The staff member who processed the return
• Authorizer 1 (if available)
• Authorizer 2 (if available)
• Return reason (if available)
• Order date and time
• Return time
• Returned amount
• Net returned amount

To view your Returns Report, follow the steps below:

Manage Void or Returns Report

Print Void or Returns Report

To print a Void or Returns Report, from the Report Result, click on Print. Then, select the printer where you want to print the report. Click on Save to confirm.

Export Void or Returns Report

To export a Void or Returns Report, from the Report Result, click on Export. An Excel file of the report gets downloaded to your computer. Open the file to view your exported Void or Returns Report.