Operation report

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View and manage Item Preparation Time Report

Learn how to generate an Item Preparation Time Report on the Merchant Portal.

The Item Preparation Time Report provides a summary of the average preparation time spent for all orders processed on the POS, the Kitchen Display System, and the Expedite Display over a selected period. This data can help you pinpoint areas where adjustments may be needed, such as revising recipes, rearranging kitchen layouts, or adjusting staffing levels during peak hours. With this information, you can enhance kitchen productivity and customer satisfaction by ensuring that orders are prepared consistently and delivered promptly.

In this article, you’ll learn how to generate, print, and export an Item Preparation Time Report.

View Item Preparation Time Report

To view your Item Preparation Time Report, follow the steps below:

Merchant Portal (Classic Theme)

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Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Reporting.
Under "Sales," click on Item Preparation Time Report.
Select the date range that you wish to include in the report.
You can filter your search further by clicking on Advanced Filtering. Then, enter the information in the following filter options:
- Service Type
- Group By
- Category
Click on Submit to retrieve the records.

Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Reporting.
Click on Operation. Then, select Item Preparation Time Report.
Select the date range that you wish to include in the report.
You can filter your search further by entering the information in the following filter options:
- Dining Type - Select the specific dining type that you want to include in the report. You can choose from the following:
  - Dine-In
  - Takeout
  - Others
  - Catering - Pickup
  - Catering - Delivery
- Group By - Choose how to organize items in your report:
  - Item
    - Group by Item Name: Organize items alphabetically based on the item name.
    - Group by Item Code (Reporting): Organize items by their assigned reporting code.
  - Order: Lists the report according to order number.
- Category - Select the specific categories that you want to include in the report.
Next to "Time Format," select how you want the preparation time to appear on the report:
- Minutes and Seconds
- HH:MM:SS
Click on Submit to retrieve the records.

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Print Item Preparation Time Report

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

To print an Item Preparation Time Report, from the Report Result, click on Print. Then, select the printer where you want to print the report. Click on Save to confirm.

Delete

Merchant Portal 2.0

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

To print an Item Preparation Time Report, click on Print. Then, select the printer where you want to print the report. Click on Save to confirm.

Delete

Export Item Preparation Time Report

Merchant Portal (Classic Theme)

Delete

Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

To export an Item Preparation Time Report, click on Export. An Excel file of the report gets downloaded to your computer. Open the file to view your exported report.