What's the password for the 365pay device?

Each 365pay device has a unique passcode generated by Eats365. To know your passcode, contact Eats365.

How do I troubleshoot disconnection issues on the 365pay?

If you are experiencing connection issues with your 365pay device, you can do these basic troubleshooting steps: 

1. Check if the network ID (also known as network name or “SSID”) is missing.
2. Check if a different device can connect to the same Wi-Fi network where your payment terminal is connected. 
3. If the alternate device can’t connect to the network, ask your IT department to resolve this issue first.
4. Restart the Wi-Fi network on the payment terminal.
5. Restart the payment terminal.
6. Reset your Wi-Fi settings.

If these steps don't resolve your issue, contact Eats365 for further assistance.

For more information on troubleshooting issues with 365pay, you can use our troubleshooter or refer to our troubleshooting articles.

How to check the payout history?

To check your payout history, you can generate the "Payouts History" report from the Merchant Portal. The Payouts History report offers valuable insights into your earnings by providing a detailed breakdown of past payouts and a preview of your upcoming payout, including transaction-specific details such as refunds, commissions, and fees.

When will the payout be processed and the funds transferred to my account?

365pay follows a fixed payout schedule, which is based on the configured settlement cycle and payout frequency. This means that transactions from a sales day are grouped into a single payout batch, and the funds are sent to your registered account based on your chosen payout frequency, which can be daily, weekly, or monthly.

Below is an example of a payout schedule: 

• Settlement cycle: T+3
• Payout Frequency: Daily

How does the payout "T+2/T+3" work?

"T+2" and "T+3," which refer to "transaction date + number of banking days," are examples of settlement cycles that can be configured for 365pay. The settlement cycle determines the number of days between the transaction date and when a payment is ready for payout. 

For example,  for a T+2 (transaction date + 2 banking days) settlement cycle, if a transaction is placed on Monday, the payout batch will close on Wednesday, and the funds will be ready for payout. The payout amount will ideally be sent to your account on Thursday after midnight.

• Settlement cycle: T+2
• Payout Frequency: Daily

Why is there a delay in receiving my payouts?

A delayed payout may be caused by several factors, including: 

• Banking holidays - During bank holidays, banks cannot process any payouts or payment transactions.
• Unmet minimum payout trigger amount - If the payout balance fails to reach the minimum payout trigger amount, then the funds will be carried over to the next payout batch. Once the accumulated amount reaches the required payout trigger amount, then the payout will be sent to your account.
• Capture reversal - When a payout is unsuccessful due to a capture reversal, it will be recorded as a failed capture in the Capture Failed Transaction report in the Merchant Portal. The system will retry the payout on your next scheduled payout. You can check the status of these retries in the Capture Failed Transaction report.