Once Lalamove is integrated with Eats365, you must configure its preferences to align with your restaurant's workflow.

In this article, you’ll learn how to set up sender information, configure delivery vehicle matching, manage ticket printing timelines, and set up multi-provider priority rules.

Configure preferences for the Lalamove integration

Set up Lalamove account information and delivery vehicle matching

To establish your restaurant's sender details and default delivery vehicle configurations, follow the steps below:

1. Log in to the Merchant Portal.
2. On the left panel, click on App StoreApp Library. 
3. Under "My Apps," from the list of partners, find "Lalamove." Then, click on Setting.
   
4. Click on Account Information. Then, enter the following Sender details:
   
   • Sender Name
   • Sender Contact Number
5. To require an e-signature upon delivery, enable Request Proof of Delivery .
   Note: Lalamove's e-signature feature provides instant digital confirmation, allowing you to track exactly when the customer has received and signed for their order.
6. Under "Default Service Type," choose the primary delivery vehicle that best matches your restaurant's typical order size.
   
   • Courier
     • Best used for:  Small items with faster order pick up time
     • Capacity: 0.4 m (Width) x 0.4 m (Height) x 0.4 m (Depth)
     • Maximum Load: 10 kg
   • Motorcycle
     • Best used for: Express door-to-door delivery on small goods
     • Capacity: 0.4 m (Width) x 0.4 m (Height) x 0.4 m (Depth)
     • Maximum Load: 10 kg
   • Truck550
     • Best used for: Furniture, home appliances, business logistics
     • Capacity: 1.8 m (Width) x 1.8 m (Height) x 4.5 m (Depth)
     • Maximum Load: 1200 kg
   • Van
     • Best used for: Multi-item delivery, including building materials
     • Capacity: 1.2 m (Width) x 1.2 m (Height) x 1.8 m (Depth)
     • Maximum Load: 800 kg
   • Walker
     • Best used for: Same district small goods door-to-door delivery
     • Capacity: 0.4 m (Width) x 0.4 m (Height) x 0.4 m (Depth)
     • Maximum Load: 10 kg
7. At the top right, click on Save to confirm. To create override rules based on order size, follow the steps below:

(Optional) Create Vehicle Matching Override Rules

If specific orders require different vehicle types based on order size, you can create conditional override rules using the order total and/or delivery distance as the criteria.

1. Select Matching Rules, then click on + Add Rule. To add more rules later, click on the + Add Rule button again.
   
2. Enter a descriptive name for the rule. Then, click on the + Add Condition drop-down menu and select your criteria. You can also include both conditions in the same rule.
   
   • Order Total: Enter the minimum and maximum order value range. For example, when you set this as $40 (minimum) and $60 (maximum), orders that fall within that range will apply the vehicle assigned to the rule.
     Tip: Large order values typically mean a higher volume of items. Consider setting a rule that automatically triggers a Van or Truck for orders over a specific monetary threshold.
   • Distance: Enter the minimum and maximum distance range. For example, when you set this as 20km (minimum) and 30km (maximum), orders with delivery locations that fall within that range will apply the vehicle assigned to the rule.
     Tip: Long-distance deliveries may be impractical for walkers or couriers. Set a rule to automatically restrict distant orders to Motorcycles or Cars.
3. Under "Service Type," select the specific vehicle that should apply when an order meets the rule's criteria.
4. At the top right, click on Save to confirm.

Set up ticket printing timelines

To set whether kitchen and fulfillment tickets are printed immediately upon order acceptance or only after a delivery service rider has been assigned, follow the steps below:

1. Log in to the Merchant Portal.
2. On the left panel, click on Restaurant SettingsTakeoutGeneral.
3. Under "Ticket Printing," enable or disable Order Acceptance.
   
   • Enabled: Tickets are printed immediately after the order is accepted.
   • Disabled: Tickets are printed only after a delivery service rider is assigned.

Set up multiple delivery service providers configuration

If your restaurant uses multiple on-demand delivery services, you can customize how the system assigns the service that will be used for an order. To do this, follow the steps below:

1. Log in to the Merchant Portal.
2. On the left panel, click on Restaurant SettingsTakeoutGeneral. Then, locate the "Delivery Service Provider Matching Priority" section.
   
3. Under "Delivery Service Provider," arrange the default partner hierarchy. The system will attempt to fulfill orders using the provider at the top of the list first, falling back to the second and third if a rider cannot be found. Click on Reorder  and drag the icon to adjust this default sequence.
   

(Optional) Create provider priority exceptions 

To create exceptions to your general priority list for specific order conditions, follow the steps below:

1. Click on + Add Rule. To add more rules later on, click on + Add Rule button again.
   
2. Enter the name of the rule. Then, click on the + Add Condition drop-down menu, and choose your criteria. You can also include all three conditions in the same rule.
   
   • Order Total: Enter the minimum and maximum order value range. For example, when you set this as $40 (minimum) and $60 (maximum), orders that fall within that range will apply the matching priority defined for that rule.
     Tip: Large order values typically mean a higher volume of items Consider setting a rule that automatically triggers a Van or Truck for orders over a specific monetary threshold.
   • Distance: Enter the minimum and maximum distance for this rule. For example, when you set this as 20km (minimum) and 30km (maximum), orders with delivery locations that fall within that range will apply the matching priority defined for that rule.
     Tip: Long-distance deliveries may be impractical for walkers or couriers Set a rule to automatically restrict distant orders to Motorcycles or Cars.
   • Scheduled Time (mins): Enter the minimum and maximum window for advance orders. For example, when you set this as 70 minutes (minimum) and 80 minutes (maximum), orders with delivery times that fall within that range will apply the matching priority defined for that rule.
     
3. If you do not use internal restaurant drivers for this specific rule, disable Enable Staff Delivery . Then, click on the Delivery Service Provider drop-down menu and select the delivery service providers you want to feature in this specific exception rule.
   
4. Customize the prioritization sequence. Next to the delivery service, click on Reorder  and drag the icon to your intended placement within the list.
   
5. At the top right, click on Save to confirm.