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    Printer setup

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          • Configure a receipt printer to print a Shift Report
          • Configure printing preferences for tables
          • Customize the Receipt Template
          • Manage Kitchen Ticket printing settings
          • Customize the Ticket Template
          • Customize the Label Template
          • Manage Expeditor Ticket printing and template settings
          • Manage Order Ticket printing and template settings
          • Manage Item Ticket printing settings
      • Barcode Configuration
          • Set up Embedded Barcodes

    Table of Contents

    Scan and pair a printer

    Learn how to add and delete a printer on the Eats365 POS or on the Merchant Portal.

    Delete

    Note: For a list of supported printers, refer to List of compatible devices.

    Printers create physical copies of various documents, such as receipts, job orders, checks, reports, and more. 

    In this article, you’ll learn how to add and delete a printer on the Eats365 POS and the Merchant Portal.

    Add a printer

    Delete

    Important: If you are pairing a label printer, make sure to configure the label size first before proceeding with pairing. For information on how to set up the label template size, refer to Customize the Label Template.

    Delete

    Tip: TSPL printers can be paired with multiple POS terminals. 

    To scan and pair a printer, follow the steps below:

    Eats365 POS

    1. Make sure to turn on the printer and connect it to the same network as the POS.
    2. Log in to the Eats365 POS.
    3. At the top left, tap Settings .
    4. To detect any supported printers in the same network, under "General," tap Printer Setup. Then, select Scan printers. All newly detected printers appear on the left panel along with the "New" indicator below the printer name.
    5. To add printers manually, tap . Then, select the type of printer you want to add.
    6. Enter a name for the printer to make it easily identifiable. Then, enter the printer’s IP address.
      Tip: If you don't have the printer's IP address available, refer to your printer's user manual or contact the printer's manufacturer.
    7. Tap Test to verify if you’ve connected to the correct printer. A test slip is printed on the selected printer to help you confirm that the correct printer is paired.
    8. Configure the printer’s settings based on your preferences.
      Important: The settings may vary depending on the printer type and printer model.
    9. To connect the printer to the POS, tap Pair Device.
    Delete

    Merchant Portal 2.0

    1. Log in to the Merchant Portal.
    2. On the left panel, click on Restaurant Settings.
    3. Click on Printer List.
    4. At the top right, click on Add Printer.
    5. Enter the printer’s details.
      Important: The required details may vary depending on the printer type and printer model.
    6. Click on Save to confirm.
    Delete

    Configure printer preferences

    To configure your printer, follow the steps below:

    Eats365 POS

    1. Log in to the Eats365 POS.
    2. At the top left, tap Settings .
    3. To detect any supported printers in the same network, under General, tap Printer Setup.
    4. Select the printer that you want to configure. To identify if you’ve chosen the correct printer, tap Test. The corresponding printer prints a test slip.
    5. Once you’ve identified the correct printer, you may change its available settings. Printer settings vary depending on the printer type. Refer to the "Printer settings per printer type" section below to learn the settings you might encounter with each printer type.
    6. Tap Save to complete the setup. 

    Printer settings per printer type

    Delete

    Important: Some settings may only be available for select printer models and are not listed in this article. For example, a GoDex Label Printer may have the setting "Print Speed", while other label printers, such as a the TSC Label Printer, may not include it. This note applies to all printer types.

    Thermal printer

    • Printer name: Enter a name to identify the printer.
    • Printer details
      • Status (Connection between POS and printer)
      • Type of Printer
      • Mac Address
      • IP Address
      • Paired Device (The restaurant currently paired)
    • Printer Paper Width: Enter the paper width of the receipt paper you're using.
    • Width Resolution: Sets the printing margin. If you're using a receipt printer with 80mm paper width, it's recommended to use 576px.This ensures the receipt is centered on the paper.
    • Fallback Printer: If you have multiple printers, select the secondary printer that will perform the printing if the current printer fails to print.
    • (Optional) Set as Default Printer: Enable  this setting to set the printer as the default printer.
      Note: Enabling this feature prints the customer’s receipts from orders made on other apps, such as mPOS and Photo Menu, from tables that aren’t specified under the "Table Partitions" tab. 
    • (Optional) Enable Buzzer: If you have an external buzzer connected to your printer and want to be notified when a new receipt prints, enable the Enable Buzzer .
    • Clear Print Queue: Tap this option to reset the print queue for the selected printer.
    • Supported Printing Types
      Tip: Enable "Print Order from All Sources" to include all supported printing types.
      • Bill/Receipt - Designates the printer to print Dine-in, Takeout, and Catering order receipts. To configure the receipt printer further, refer to Printing settings.
      • Order Ticket - Designates the printer to print a list of menu items that have been ordered from a specific table.
      • Kitchen Ticket - Designates the printer to print kitchen tickets based on the Kitchen Station selected.
      • Expeditor Ticket - Designates the printer to print the expeditor list.
      • Queue Ticket - Designates the printer to print queue tickets.
      • Report - Designates the printer to print a Shift Report and a Daily Closing Report.
      • Till Control - Opens the cash drawer automatically when a check is settled using any tender with the "Open Till" option enabled. 
    • (Optional) Table Partitions: Allows you to choose which tables you want the printer to perform printing for. At the top, click on the Table Partitions tab. Select the tables that you want to include. You can also choose Select all table(s) in this area to highlight all tables at once.
    Delete

    Dot Matrix

    • Printer name: Enter a name to identify the printer.
    • Printer details
      • Status (Connection between POS and printer)Type of Printer
      • Mac Address
      • IP Address
      • Paired Device (The restaurant currently paired)
    • Print Language: Select the printer's language.
    • Reduce Delay Time for Print Jobs of Same Order: Configures the printer to only move to the next print job once the current one has been completed. This is to avoid print jobs from being overridden when a new one comes in the queue in restaurant setups where multiple POS terminals use the same printer.
    • Fallback Printer: If you have multiple printers, select the secondary printer that will perform the printing if the current printer fails to print.
    • Clear Print Queue: Tap this option to reset the print queue for the selected printer.
    • Supported Printing Types
      Tip: Enable "Print Order from All Sources" to include all supported printing types.
      • Bill/Receipt - Designates the printer to print Dine-in, Takeout, and Catering order receipts. To configure the receipt printer further, refer to Printing settings.
      • Order Ticket - Designates the printer to print a list of menu items that have been ordered from a specific table.
      • Kitchen Ticket - Designates the printer to print kitchen tickets based on the Kitchen Station selected.
      • Expeditor Ticket - Designates the printer to print the expeditor list.
      • Report - Designates the printer to print a Shift Report and a Daily Closing Report.
      • Till Control - Opens the cash drawer automatically when a check is settled using any tender with the "Open Till" option enabled.
    Delete

    Label

    • Printer name: Enter a name to identify the printer.
    • Printer details
      • Status (Connection between POS and printer)
      • Type of Printer
      • IP Address
    • Use Default Built-in Font: Enable  this setting to use the printer's default font.
    • Paired Device: The restaurant currently paired with the printer.
    • Enable Debug Mode: Enable this setting to send diagnostics data from the printer.
    • Print Speed: Determines the printing turnaround time. The higher the setting, the faster the printing. During peak hours, you can select a higher setting, such as 7, to achieve the fastest possible printing turnaround.
      Note: This option applies to GoDex label printers.
    • Clear Print Queue: Tap this option to reset the print queue for the selected printer.
    • Supported Printing Types
      • Kitchen Ticket - Designates the printer to print kitchen tickets based on the Kitchen Station selected.
    Delete

    Virtual Printer

    To learn how to configure a Virtual Printer with the Eats365 system, refer to Set up a Virtual Printer.

    Delete
    Delete

    Merchant Portal (Classic)

    Delete

    Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

    1. Log in to the Merchant Portal.
    2. On the left panel, click on Restaurant Settings.
    3. Click on Printer List.
    4. Next to the printer that you want to configure, click on View.
    5. Configure the printer's available settings. Printer settings vary depending on the printer type. Refer to the "Printer settings per printer type" section below to learn the settings you might encounter with each printer type.
    6. Click on Save to confirm.

    Printer settings per printer type

    Delete

    Important: Some settings may only be available for select printer models. For example, a GoDex Label Printer may have the setting "Print Speed" while other label printers, such as the TSC Label Printer, may not include it. This note applies to all printer types.

    Thermal

    • Printer name: Enter a name to identify the printer.
    • Printer details
      • Printer Brand
      • Printer Model 
      • Status (Connection between POS and printer)
      • Paired Device (The restaurant currently paired)
      • Printer Type
      • Mac Address
      • Port Name
    • (Optional) As Default Printer: Enable  this setting to set the printer as the default printer.
      Note: Enabling this feature prints the customer’s receipts from orders made on other apps, such as mPOS and Photo Menu, from tables that aren’t specified under the "Table Partitions" tab.
    • Printer Paper Width: Enter the paper width of the receipt paper you're using.
    • Fallback Printer: If you have multiple printers, select the secondary printer that will perform the printing if the current printer fails to print. 
    • Image Alignment: Sets the alignment of the restaurant logo when printed. 
    • (Optional) Enable Buzzer: If you have an external buzzer connected to your printer and want to be notified when a new receipt prints, turn on the Enable Buzzer .
    • Supported Orders
      • Print Order from All Sources - Print all supported orders regardless of source. 
      • Print general orders and user app or website’s orders separately - Configure the printer to print different ticket types depending on the source. 
    • Supported Printing Types
      • Bill/Receipt - Designates the printer to print Dine-in, Takeout, and Catering order receipts. To configure the receipt printer further, refer to Printing settings.
      • Order Ticket - Designates the printer to print a list of menu items that have been ordered from a specific table.
      • Kitchen Ticket - Designates the printer to print kitchen tickets based on the Kitchen Station selected.
      • Expeditor Ticket - Designates the printer to print the expeditor list.
      • Queue Ticket - Designates the printer to print queue tickets.
      • Report - Designates the printer to print a Shift Report and a Daily Closing Report.
      • Till Control - Opens the cash drawer automatically when a check is settled using any tender with the "Open Till" option enabled. 
    • (Optional) Table Partitions: Allows you to choose which tables you want the printer to printing for. At the top, click on the Table Partitions tab. Select the tables that you want to include. You can also choose Select all  to highlight all tables at once.
    Delete

    Dot Matrix

    • Printer name: Enter a name to identify the printer.
      • Printer details
      • Printer Brand
      • Printer Model 
      • Status (Connection between POS and printer)
      • Paired Device (The restaurant currently paired)
      • Printer Type
      • Mac Address
      • Port Name
    • (Optional) As Default Printer: Enable  this setting to set the printer as the default printer.
      Note: Enabling this feature prints the customer’s receipts from orders made on other apps, such as mPOS and Photo Menu, from tables that aren’t specified under the "Table Partitions" tab.
    • Fallback Printer: If you have multiple printers, select the secondary printer that will perform the printing if the current printer fails to print.
    • Supported Orders
      • Print Order from All Sources - Print all supported orders regardless of source. 
      • Print general orders and user app or website’s orders separately - Configure the printer to print different ticket types depending on the source. 
    • Supported Printing Types
      Tip: Enable "Print Order from All Sources" to include all supported printing types.
      • Bill/Receipt - Designates the printer to print Dine-in, Takeout, and Catering order receipts. To configure the receipt printer further, refer to Printing settings.
      • Order Ticket - Designates the printer to print a list of menu items that have been ordered from a specific table.
      • Kitchen Ticket - Designates the printer to print kitchen tickets based on the Kitchen Station selected.
      • Expeditor Ticket - Designates the printer to print the expeditor list.
      • Report - Designates the printer to print a Shift Report and a Daily Closing Report.
      • Till Control - Opens the cash drawer automatically when a check is settled using any tender with the "Open Till" option enabled. 
    Delete

    Label

    • Printer name: Enter a name to identify the printer.
    • Printer details
      • Printer Brand
      • Printer Model 
      • Status (Connection between POS and printer)
      • Paired Device (The restaurant currently paired)
      • Printer Type
      • Mac Address
      • Port Name
    • (Optional) As Default Printer: Enable  this setting to set the printer as the default printer.
    • Printer Paper Width: Enter the paper width of the receipt paper you're using.
    • Fallback Printer: If you have multiple printers, select the secondary printer that will perform the printing if the current printer fails to print. 
    • Image Alignment: Sets the alignment of the restaurant logo when printed.
    • (Optional) Enable Buzzer: If you have an external buzzer connected to your printer and want to be notified when a new receipt prints, turn on the Enable Buzzer .
    • Supported Orders
      • Print Order from All Sources - Print all supported orders regardless of source. 
      • Print general orders and user app or website’s orders separately - Configure the printer to print different ticket types depending on the source. 
    • Supported Printing Types
      • Bill/Receipt - Designates the printer to print Dine-in, Takeout, and Catering order receipts. To configure the receipt printer further, refer to Printing settings.
      • Order Ticket - Designates the printer to print a list of menu items that have been ordered from a specific table.
      • Kitchen Ticket - Designates the printer to print kitchen tickets based on the Kitchen Station selected.
      • Expeditor Ticket - Designates the printer to print the expeditor list.
      • Queue Ticket - Designates the printer to print queue tickets.
      • Report - Designates the printer to print a Shift Report and a Daily Closing Report.
      • Till Control - Opens the cash drawer automatically when a check is settled using any tender with the "Open Till" option enabled. 
    • (Optional) Table Partitions: Allows you to choose which tables you want the printer to printing for. At the top, click on the Table Partitions tab. Select the tables that you want to include. You can also select Select all  to select all tables at once.
    Delete

    Virtual Printer

    To learn how to configure a Virtual Printer with the Eats365 POS system, refer to Set up a Virtual Printer.

    Delete
    Delete

    Merchant Portal 2.0

    Delete

    Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

    1. Log in to the Merchant Portal.
    2. On the left panel, click on Restaurant Settings.
    3. Click on Printer List.
    4. Next to the printer that you want to configure, click on View.
    5. You can configure the printer's available settings. Printer settings vary depending on the printer type. Refer to the "Printer settings per printer type" section below to learn the settings you might encounter with each printer type.
    6. Click on Save to confirm.

    Printer settings per printer type

    Delete

    Important: Some settings may only be available for select printer models. For example, a GoDex Label Printer may have the setting "Print Speed" while other label printers, such as the TSC Label Printer, may not include it. This note applies to all printer types.

    Thermal

    • Printer name: Enter a name to identify the printer.
    • Printer details
      • Printer Brand
      • Printer Model 
      • Status (Connection between POS and printer)
      • Paired Device (The restaurant currently paired)
      • Printer Type
      • Mac Address
      • Port Name
    • (Optional) As Default Printer: Enable  this setting to set the printer as the default printer.
      Note: Enabling this feature prints the customer’s receipts from orders made on other apps, such as mPOS and Photo Menu, from tables that aren’t specified under the "Table Partitions" tab.
    • Printer Paper Width: Enter the paper width of the receipt paper you're using.
    • Width Resolution: Sets the printing margin. If you're using a receipt printer with 80mm paper width, it's recommended to use 576px. This ensures the receipt is centered on the paper.
    • Fallback Printer: If you have multiple printers, select the secondary printer that will perform the printing if the current printer fails to print. 
    • Image Alignment: Sets the alignment of the restaurant logo when printed. 
    • (Optional) Enable Buzzer: If you have an external buzzer connected to your printer and want to be notified when a new receipt prints, turn on the Enable Buzzer .
    • Supported Orders
      • Print Order from All Sources - Print all supported orders regardless of source. 
      • Print general orders and user app or website’s orders separately - Configure the printer to print different ticket types depending on the source. 
    • Supported Printing Types
      • Bill/Receipt - Designates the printer to print Dine-in, Takeout, and Catering order receipts. To configure the receipt printer further, refer to Printing settings.
      • Order Ticket - Designates the printer to print a list of menu items that have been ordered from a specific table.
      • Kitchen Ticket - Designates the printer to print kitchen tickets based on the Kitchen Station selected.
      • Expeditor Ticket - Designates the printer to print the expeditor list.
      • Queue Ticket - Designates the printer to print queue tickets.
      • Report - Designates the printer to print a Shift Report and a Daily Closing Report.
      • Till Control - Opens the cash drawer automatically when a check is settled using any tender with the "Open Till" option enabled. 
    • (Optional) Table Partitions: Allows you to choose which tables you want the printer to print for. At the top, click on the Table Partitions tab. Select the tables that you want to include. You can also choose Select all  to highlight all tables at once.
    Delete

    Dot Matrix

    • Printer name: Enter a name to identify the printer.
    • Printer details
      • Printer Brand
      • Printer Model 
      • Status (Connection between POS and printer)
      • Paired Device (The restaurant currently paired)
      • Printer Type
      • Mac Address
      • Port Name
    • (Optional) As Default Printer: Enable  this setting to set the printer as the default printer.
      Note: Enabling this feature prints the customer’s receipts from orders made on other apps, such as mPOS and Photo Menu, from tables that aren’t specified under the "Table Partitions" tab.
    • Fallback Printer: If you have multiple printers, select the secondary printer that will perform the printing if the current printer fails to print.
    • Supported Orders
      • Print Order from All Sources - Print all supported orders regardless of source. 
      • Print general orders and user app or website’s orders separately - Configure the printer to print different ticket types depending on the source. 
    • Supported Printing Types
      • Bill/Receipt - Designates the printer to print Dine-in, Takeout, and Catering order receipts. To configure the receipt printer further, refer to Printing settings.
      • Order Ticket - Designates the printer to print a list of menu items that have been ordered from a specific table.
      • Kitchen Ticket - Designates the printer to print kitchen tickets based on the Kitchen Station selected.
      • Expeditor Ticket - Designates the printer to print the expeditor list.
      • Report - Designates the printer to print a Shift Report and a Daily Closing Report.
      • Till Control - Opens the cash drawer automatically when a check is settled using any tender with the "Open Till" option enabled.
    Delete

    Label

    • Printer name: Enter a name to identify the printer.
    • Printer details
      • Printer Brand
      • Printer Model 
      • Status (Connection between POS and printer)
      • Paired Device (The restaurant currently paired)
      • Printer Type
      • Mac Address
      • Port Name
    • (Optional) As Default Printer: Enable  this setting to set the printer as the default printer.
      Note: Enabling this feature prints the customer’s receipts from orders made on other apps, such as mPOS and Photo Menu, from tables that aren’t specified under the "Table Partitions" tab.
    • Printer Paper Width: Enter the paper width of the receipt paper you're using.
    • Fallback Printer: If you have multiple printers, select the secondary printer that will perform the printing if the current printer fails to print. 
    • Image Alignment: Sets the alignment of the restaurant logo when printed. 
    • (Optional) Enable Buzzer: If you have an external buzzer connected to your printer and want to be notified when a new receipt prints, turn on the Enable Buzzer .
    • Supported Orders
      Tip: Enable "Print Order from All Sources" to include all supported printing types.
      • Print Order from All Sources - Print all supported orders regardless of source. 
      • Print general orders and user app or website’s orders separately - Configure the printer to print different ticket types depending on the source. 
    • Supported Printing Types
      • Bill/Receipt - Designates the printer to print Dine-in, Takeout, and Catering order receipts. To configure the receipt printer further, refer to Printing settings.
      • Order Ticket - Designates the printer to print a list of menu items that have been ordered from a specific table.
      • Kitchen Ticket - Designates the printer to print kitchen tickets based on the Kitchen Station selected.
      • Expeditor Ticket - Designates the printer to print the expeditor list.
      • Queue Ticket - Designates the printer to print queue tickets.
      • Report - Designates the printer to print a Shift Report and a Daily Closing Report.
      • Till Control - Opens the cash drawer automatically when a check is settled using any tender with the "Open Till" option enabled. 
    • (Optional) Table Partitions: Allows you to choose which tables you want the printer to printing for. At the top, click on the Table Partitions tab. Select  the tables that you want to include. You can also choose Select all  to highlight all tables at once.
    Delete

    Virtual Printer

    To learn how to configure a Virtual Printer with the Eats365 POS system, refer to Set up a Virtual Printer.

    Delete
    Delete

    Unpair a printer

    To unpair a printer, follow the steps below:

    1. Log in to the Eats365 POS.
    2. At the top left, tap Settings .
    3. Under "General," tap Printer Setup.
    4. Choose the printer that you want to delete.
    5. At the bottom, tap Unpair Device. 

    Once the device is unpaired, you'll no longer be able to print receipts and tickets on the selected printer.

    Delete a printer

    Delete

    Note: Deleting a printer removes the printer from the available printer list. You must scan for printers again to pair the printer to the POS.

    To remove a printer, follow the steps below:

    1. Log in to the Eats365 POS.
    2. At the top left, tap Settings .
    3. Under "General," tap Printer Setup.
    4. Choose a printer that you want to delete.
    5. At the bottom, tap Delete Printer.
    delete printer add printer pair printer connect printer configure printer unpair printer

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    • List of compatible devices
    • Configure receipt printer with cash drawer
    • Configure kitchen printers for each kitchen station
    • Configure a receipt printer to print a Shift Report
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