The Eats365 KDS connects to the Eats365 POS through a local peer-to-peer connection or using the internet. Normally, the KDS works with the POS even during instances of network interruptions as long as a local connection is established. However, when both local and online connection is disrupted, it can result in syncing issues.

Check connection status

To check the local and online connection status on the KDS, follow the steps below: 

1. Open the Eats365 KDS app.
2. At the top right, tap the local connection  or cloud connection  icon.
3. Check the connection status.
   Tip: You can quickly check the connection status by the icon's color. A red color means disconnected, while green means connected.
   

   Connected	Disconnected

Fix connection issues

To refresh the connection between the Kitchen Display System and the POS, follow the steps below: 

1. Open the Eats365 KDS app.
2. At the top right, tap the local connection icon  or cloud connection  icon.
3. Tap Re-establish Connection.
   

Once the connection is successfully established, previously unsynced orders from the Eats365 POS are automatically reflected on the Kitchen Display System.