The Returns Report shows a summary of all voided paid transactions over a selected operational period. The Returns Report includes the following information: 

• Order Number
  Note: You may check the full transaction details by clicking on the order number.
• The staff member who processed the return
• Authorizer 1 (if available)
• Authorizer 2 (if available)
• Return Reason (if available)
• Order Date and Time
• Return Date and Time
• Returned Amount
• Net Returned Amount

In this article, you’ll learn how to generate, print, and export a Returns Report on the Merchant Portal.

Generate Returns Report

To run a Returns Report, follow the steps below:

1. Log in to the Merchant Portal.
2. On the left panel, click on ReportingAudit TrailReturns Report.
3. Click on the Date Picker and select the date range that you want to include in the report. You can select a custom date range or choose a preset date option.
   
4. If you have Reporting Periods set up, select the applicable Reporting Period.
   
5. Enter the Time Period you want to include in the report.
   
6. Click on Submit to retrieve the records.

Once the Returns Report is generated, you can choose to print the report or export the report.

Print Returns Report

To print a Returns Report, from the report result, click on Print. Then, select the printer where you want to print the report. Click on Print to confirm.

Export Returns Report

To export a Returns Report, from the report result, click on Export. An Excel file of the report gets downloaded to your computer. Open the file to view your exported Returns Report.