If the cash drawer doesn’t open as intended during a transaction, try the troubleshooting steps below:

1. Make sure Bill/Receipt and Till Control are included in the receipt printer’s Supported Printing Types. If these two options were not originally included and you added them as part of this troubleshooting process, check if the cash drawer now opens as intended. 
   
   • If it still doesn't open, reboot the cash drawer by unplugging it from the power outlet and then plugging it back in.
2. Make sure the receipt printer has paper in it. If the printer is low on paper, replace the paper roll and try again.
3. Make sure the cash drawer is not locked.

Issue not resolved

If the cash drawer still doesn’t open during transactions after performing the steps above, contact the Eats365 ServiceDesk Team through WhatsApp.