Printer setup

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Manage receipt printing settings

Learn how to configure receipt preferences on the Eats365 POS and Merchant Portal.

The Eats365 POS offers flexible printing options. You can configure your printer’s behavior, including when and how receipts are printed, through the printing settings in both the Eats365 POS and the Merchant Portal.

In this article, you’ll learn about receipt printing settings and how to change them on the Eats365 POS and Merchant Portal.

Configure Receipt Printing settings

To set up your receipt printing settings, follow the steps below:

Eats365 POS

Log in to the Eats365 POS.
At the top left, tap Settings .
Under "Settings," tap Printing. Then, select Receipt Printing.
Turn on or off a setting based on your preference.
At the top right, tap Save to confirm.

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Merchant Portal (Classic Theme)

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Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings. Then, click on Printing.
Under the Receipt Printing tab, turn on or off a setting based on your preference.
At the top right, click on Save to confirm.

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Merchant Portal 2.0

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Tip: To switch themes, at the top right, click on the account name. Then, select Back to Classic Theme.

Log in to the Merchant Portal.
On the left panel, click on Restaurant Settings.
Click on Printing. Then, select Receipt Settings.
Turn on or off a setting based on your preference.
At the top right, click on Save to confirm.

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Receipt Printing options

You can change the following options in the Receipt Printing settings:

Eats365 POS

Confirmed Order

Print Dine-in confirmation receipt

Prints a receipt whenever a Dine-In order is confirmed.

Print Takeout confirmation receipt

Prints a receipt whenever a Takeout order is confirmed.

Print Catering Confirmation Receipt

Prints a receipt whenever a Catering order is confirmed.

Custom Setting for Orders from Online Sources

Turn on this setting to apply different receipt printing rules for selected sources. When this setting is turned off, the printer will default to your standard POS settings. You must configure the “Custom Setting for Orders from Online Sources” setting for all dining types.

For example:

If "Print Dine-in Confirmation Receipt" is enabled and "Custom Setting for Orders from Online Sources" is disabled , the printer will print receipts for all confirmed dine-in orders regardless of the source.
If "Print Dine-in Confirmation Receipt" is disabled but "Custom Setting for Orders from Online Sources" is enabled , you can selectively print receipts for confirmed dine-in orders from specific online sources.

Online Source Printing Settings

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Note: This setting becomes available when "Custom Setting for Orders from Online Sources" is enabled.

Specify the online sources you’re allowing the receipt printer to print. You must configure the “Online Source Printing Settings” setting for all dining types.

Modified Order

Print receipt after table transfer

Prints a receipt whenever a customer transfers to another table. The new table number is reflected on the re-printed receipt.

Print receipt after order is edited

Prints a receipt when a modification is made on a confirmed order.

Print receipt when order is voided

Prints a receipt when a void request is made.

Print void receipt when item is canceled

Prints a void receipt when an Item is cancelled.

Payment

Auto Print Dine-in Payment Receipt

Prints a receipt when a Dine-In payment is made.

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Tip: You can set the number of receipts printed by tapping the drop-down arrow for "Number of Prints."

Auto print Takeout payment receipt

Prints a receipt when a Takeout payment is made.

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Tip: You can set the number of receipts printed by tapping the drop-down arrow for "Number of Prints."

Auto Print Catering Payment Receipt

Prints a receipt when a Catering payment is made.

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Tip: You can set the number of receipts printed by tapping the drop-down arrow for "Number of Prints."

Custom Setting for Orders from Online Sources

For example:

If "Auto Print Dine-in Payment Receipt" is enabled and "Custom Setting for Orders from Online Sources" is disabled , the printer will print receipts for all paid dine-in orders regardless of the source.
If "Auto Print Dine-in Payment Receipt" is disabled but "Custom Setting for Orders from Online Sources" is enabled , you can selectively print receipts for paid dine-in orders from specific online sources.

Online Source Printing Settings

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Note: This setting becomes available when "Custom Setting for Orders from Online Sources" is enabled.

Specify the online sources you’re allowing the receipt printer to print. You must configure the “Online Source Printing Settings” setting for all dining types.

Check Name Display

When the settings under “Check Name Display” is enabled , the check name will be printed on the receipt. The name that appears can be a check name or a sequential order number. For more information, refer to the following articles:

Display Check Name on Dine-in receipt

Prints the check name on dine-in receipts.

Display Check Name on Takeout receipt

Prints the check name on takeout receipts.

API Source

Define the API source name that would appear on the list of online sources.

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Tip: Use the exact string that is used in “channel” in SEND_ORDER request.

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