The Void Report shows a summary of all canceled unpaid orders over a selected operational period. The Void Report includes the following information: 

• Order Number
  Note: You may check the full transaction details by clicking on the order number.
• The staff member who processed the return
• Authorizer 1 (if available)
• Authorizer 2 (if available)
• Void Reason (if available)
• Date and time of voiding the order
• Returned Amount

In this article, you’ll learn how to generate, print, and export a Void Report on the Merchant Portal.

Generate Void Report

To generate a Void Report, follow the steps below:

1. Log in to the Merchant Portal.
2. On the left panel, click on ReportingAudit TrailVoid Report.
3. Click on the Date Picker and select the date range that you want to include in the report. You can select a custom date range or choose a preset date option.
   
4. If you have Reporting Periods set up, select the applicable Reporting Period.
   
5. Enter the Time Period you want to include in the report.
   
6. Click on Submit to retrieve the records.

Once the Void Report is generated, you can choose to print the report or export the report.

Print Void Report

To print a Void Report, from the report result, click on Print. Then, select the printer where you want to print the report. Click on Print to confirm.

Export Void Report

To export a Void Report, from the report result, click on Export. An Excel file of the report gets downloaded to your computer. Open the file to view your exported Void Report.