Pixalink is a cloud-based customer loyalty platform designed for restaurants, offering a comprehensive rewards system where members can earn points, use store credits, and redeem exclusive perks, which help businesses build stronger, long-term customer relationships. Seamlessly integrated with the Eats365 POS system, Pixalink automatically syncs member benefits, simplifying point tracking and reward management for both staff and customers.

Integration benefits: 

• Automatically earn Pixalink points when transactions are completed on the Eats365 POS
• Instantly add credits to customer membership accounts directly from the POS
• Redeem Pixalink rewards seamlessly during Eats365 POS transactions
• Connect your sales and loyalty systems for a more streamlined, efficient workflow
• Enjoy real-time synchronization between Eats365 POS and Pixalink for accurate, up-to-date data

In this article, you'll learn how to integrate Pixalink with the Eats365 POS.

Before you start

To get started with integrating Pixalink with the Eats365 POS, ensure to have the following: 

• Eats365 Merchant ID
• An active Pixalink account

Step 1: Integrate Pixalink from the Merchant Portal

1. Log in to the Merchant Portal.
2. On the left panel, click on Integration.
3. Select Developer Portal Application.
4. At the top right, click Connect New App.
   
5. Enter the "Production Token" provided by your Pixalink account manager.
   
6. Click on Next to continue.
7. You’ll find information related to the API project, including "App Information," "Account Information," and the requested "API Permission." Click on Confirm to grant permission to Pixalink.

Once successfully connected, Pixalink appears under “Developer Portal Application.” 

Step 2: (Optional) Enable API User Permission for top-up credits

Enable category permission

Enable Item permission

Step 3: Contact your Pixalink account manager

Once Pixalink is integrated and all required permissions are enabled, contact your Pixalink account manager to assign your restaurant in the back office.

Step 4: Link your restaurant to the Pixalink platform and configure the necessary settings

Connect your restaurant to Pixalink

1. Log in to the Pixalink Merchant Dashboard.
2. On the left sidebar menu, click on Spaces. 
3. Next to your restaurant's name, click on Edit.
4. Click on the Configurations tab.
   Note: If the tab doesn't appear, contact Pixalink Customer Support.
5. Under "Eats365 Integration SettingsRestaurant code," click on the drop-down menu and select your restaurant code from the list.

(Optional) Enable the Credit Top-Up feature 

1. Log in to your Pixalink Merchant Dashboard. 
2. On the left sidebar menu, click on Spaces. 
3. Next to your restaurant's name, click on Edit.
4. Click on the Configurations tab.
5. Under "Credit Top Up MenuTop up mapping," map your top-up credit items to the corresponding credit values.
   Example: Map a “Top Up 50” product in your POS to award the customer with 50 credits in Pixalink.

Step 5: Enable 3rd Party CRM Integration on the Eats365 POS

1. Contact Eats365 and request to enable the 3rd party CRM integration feature.
2. On the Pixalink dashboard, navigate to the "CRM Integration" section and retrieve the following information. You'll be asked to provide them during integration:

• SID: This is a UUID generated by the system.
• Key: A personal access token. 
  Important: 
  • If the Key isn't available on the dashboard, click the refresh icon  to generate a new one.
  • When providing the Key to Eats365, make sure to add the prefix “Bearer” before the token. Example: Bearer your-access-token-here