The Points Activity Report provides a summary of a member’s points accrual and redemption within your loyalty program. The report records each instance of points being earned, whether through purchases, promotional offers, or other eligible activities. Additionally, the report details how and when these points are redeemed, be it for discounts, exclusive rewards, or other benefits within the program. This recording function provides valuable insights into customer behavior and loyalty trends, aiding in the assessment and optimization of your loyalty program’s effectiveness.

In this article, you’ll learn how to generate, print, and export a Points Activity Report.

View Points Activity Report

To view your Points Activity Report, follow the steps below: 

1. Log in to the Merchant Portal.
2. On the left panel, click on Reporting.
3. Click on CRM. Then, select Points Activity Report.
4. Select the date range that you wish to include in the report. 
   
5. Click on Submit to retrieve the records.

Print Points Activity Report

To print a Points Activity Report, click on Print. Then, select the printer where you want to print the report. Click on Save to confirm.

Export Points Activity Report

To export a Points Activity Report, click on Export. An Excel file of the report gets downloaded to your computer. Open the file to view your exported report.