365pay reports
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View the Capture Failed Transaction report
Learn how to review the Capture Failed Transaction report on the Merchant Portal.
A Capture Failed Transaction report provides an overview of payment transactions where the capture process was unsuccessful. In payment processing, a "capture" is the step where funds from an authorized transaction are finalized and moved from the customer’s account to the merchant’s account. If the capture fails, this may result in merchants not receiving the funds.
When a payout is unsuccessful due to a capture reversal, it will not be included in the Payout History report. Instead, it will be recorded as a failed capture in the Capture Failed Transaction report in the Merchant Portal. The system will retry the payout on your next scheduled payout. You can check the status of these retries in the Capture Failed Transaction report.
Important:
- For daily payout frequency: If the failed payout isn't transferred to your account after a few tries, contact Eats365 for assistance.
- For weekly and monthly payout frequency: If the failed payout isn't transferred to your account after the next scheduled payout, contact Eats365 for assistance.
In this article, you’ll learn how to check the Capture Failed Transaction report.
View the Capture Failed Transaction report details
Important: To view 365pay Capture Failed Transaction information, your account must have the “Finance" and “Payout History” permissions enabled in the Portal role assigned to you. For more information, refer to Set up and manage Staff List.
To check the Capture Failed Transaction report, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Reporting
FinanceCapture Failed Transaction.
- Select the date range of the transaction that you want to check.
- Click on Submit to confirm.
The generated report will include the following details:
- Order Number - The order number associated with the failed capture transaction.
- Payment Time - The date and time when the sale was made.
- Capture Reversal Time - The date and time when the capture reversal occurred.
- Payment Type - The payment method affected by the capture reversal.
- Amount - The unsuccessful amount to be transferred to the merchant.
-
Status- The status of the payout retry.
- Pending retry - The payout retry is being processed.
- Payout success - The payout has been successfully transferred to the merchant's account. Once successful, you'll find the payout record in the Payout History.
- Payout Date - The date when the payout was transferred to the merchant's account.