The Dispute Transaction report provides an overview of payment transactions that have been challenged by customers or card-issuing banks. Disputes may happen when a report has been filed regarding the validity of a charge on the customer's account, such as in cases of suspected fraud, unprovided service, and duplicate billing. 

This report helps track ongoing disputes, provides transparency for accounting and reconciliation, and enables timely responses by providing a quick view of the time left to resolve the dispute.

In this article, you’ll learn how to check the Dispute Transaction report.

View Dispute Transaction report details

When a dispute has been filed by a customer, you'll receive an email notifying you about the dispute and the steps you need to take to resolve the issue. You may be required to submit to Eats365 the necessary documentation to support your case. The details of the dispute can be viewed in the Dispute Transaction report from the Merchant Portal.

To check the Dispute Transaction report, follow the steps below:

1. Log in to the Merchant Portal. 
2. On the left panel, click on ReportingFinanceDispute Transaction.
   
3. Select the date range of the dispute transaction that you want to check. 
4. Click on Submit to confirm.

The generated report will include the following details:

• Order Number - The order number associated with the disputed amount.
• Dispute Time - The date and time when the dispute was filed by the customer.
• Payment Time - The date and time when the sale was made. 
• Payment Type - The payment method used by the customer.
• Dispute Amount - The amount being disputed by the customer.
• Days Left to Defend - The number of days remaining to resolve the dispute.
• Status - The status of the dispute. 
  • Undefended - The dispute has not yet been processed.
    Tip: You can send supporting documents to Eats365 to defend a case.
  • Defending - The dispute is being processed and is awaiting a decision.
  • Defend Success - The dispute was found to be invalid. The transaction is considered legitimate, so no refunds will be issued to the customer.
  • Defend Lost - The dispute was found to be valid. A refund will be issued to the customer for the disputed amount.
  • Dispute Reason - The customer's reason for filing the dispute.