The Void Items Report shows a summary of all cancelled unpaid items over a selected operational period. The Void Items Report includes the following information: 

• Order Number
  Note: You may check the full transaction details by clicking on the order number.
• The staff member who processed the return
• Authorizer 1 (if available)
• Authorizer 2 (if available)
• Void Reason (if available)
• Date and time of voiding the item(s)
• Item Category
• Item Name
• Void Quantity
• Void Amount

In this article, you’ll learn how to generate, print, and export a Void Item Report on the Merchant Portal.

Generate Void Items Report

To run a Void Items Report, follow the steps below:

1. Log in to the Merchant Portal.
2. On the left panel, click on ReportingAudit TrailVoid Items Report.
3. From the drop-down menu, choose whether you’d like to get data based on Edit Time or Order Time.
   
4. Click on the Date Picker and select the date range that you want to include in the report. You can select a custom date range or choose a preset date option.
   
5. Click on Submit to retrieve the records.

Once the Void Items Report is generated, you can choose to print the report or export the report.

Print Void Items Report

To print a Void Items Report, from the report result, click on Print. Then, select the printer where you want to print the report. Click on Print to confirm.

Export Void Items Report

To export a Void Items Report, from the report result, click on Export. An Excel file of the report gets downloaded to your computer. Open the file to view your exported Void Items Report.