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Table of Contents

View and print the Balance Overview report

Learn about your payout and balance summaries using the Eats365 Merchant Portal.

The Balance Overview report provides a summary of your disbursements with 365pay. This report allows you to track your cash flow with key details such as your current balance, pending payouts, and upcoming payouts. 

By understanding the Balance Overview report, you can effectively monitor your earnings, track upcoming payouts, and optimize your financial management.

This article explains the information displayed in the Balance Overview report and how to print it for your records.

View Balance Overview information

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Important: To view 365pay payout information, your account must have the “Finance Balance” and “Finance Payout” permissions enabled in the Portal role assigned to you. Refer to Set up and manage Staff List to learn more.

To access Balance Overview details, follow the steps below:

  1. Log in to the Merchant Portal and select your preferred restaurant at the top.
  2. On the left panel, click on Reporting. Then, click on Finance.
  3. Select Balance Overview. You’ll be directed to the Balance Overview page.

Balance Summary

The Balance Summary provides a clear overview of your funds:

Current Balance

The total amount currently held by Adyen.

Pending

This amount includes transactions captured but not yet reached their settlement cycle period (for example, transactions from earlier this week). Note that transactions from today may not be included yet, as bulk capture usually occurs at midnight.

Next Payout

The projected amount of your upcoming payout, including transactions that have completed the settlement cycle.

Reserve

When a payout is triggered, a portion of your current balance may be held in reserve. This reserved amount is carried forward to your next payout and is not immediately transferred to your bank account.

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Note: Reserves are typically held to cover potential refunds or chargebacks. This ensures sufficient funds are available to handle future adjustments or disputes.

Payout Summary

The Payout Summary outlines the key details of your payout schedule:

Settlement Cycle

This indicates the number of business days it takes for a payout to be sent after a transaction. Typically this is “T+3” which means the payout for the transaction will be three business days after processing.

Payout Frequency

This specifies how often you receive payouts (for example, daily, weekly, monthly).

Trigger Amount

This is the minimum balance required to trigger a payout. If your balance doesn't meet this threshold, a payout will not be sent, even if you meet the settlement cycle and payout frequency requirements. This helps minimize transfer fees and ensures payouts occur only when your business has a net positive sales balance.

Next Payout Date

This shows the expected date of your next payout, assuming the trigger amount is met.

Print Balance Overview

To print a Balance Overview report, from the “Balance Overview” page, click on Print. Then, select the printer where you want to print the report. Click on Save to confirm.


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