How do I move an Item to a different category?

Moving an Item to a different category is currently not supported. You can instead create a duplicate of the Item and assign it to a new category. For more information about creating a copy of an Item, refer to Set up and manage a Single Item.

How do I assign a Combo Item to a Kitchen Station? 

Combo Items cannot be assigned automatically to a Kitchen Station. Kitchen Tickets are printed depending on which Kitchen Station a Single Item is assigned.

Can drinks be ordered separately and then automatically be included in a combo?

Yes. If Quick Combo is turned on, the POS will detect items that can be included in a combo and change the price accordingly. To turn on Quick Combo, open the POS and tap Settings . Then, tap System Preferences and turn on Quick Combo.

Can I change the menu layout in mPOS? 

You can change the menu layout in mPOS from the Eats365 POS. To do this, on the POS, go the Menu Setup then tap Layout Editor. From the Layout Editor, tap and drag the Item to your preferred position. For more information about changing the menu layout, refer to Customize the menu layout.

Why is the mPOS showing an Item as unavailable?

If the menu has been updated in the Eats365 POS or the Merchant Portal, you may need to update the mPOS as well. To do this, on the mPOS, go to Settings , then tap Update.

Can you use Quick Combo on the mPOS?

No. Quick Combo is not supported on the mPOS.

Can you cancel an item on the mPOS?

No. Canceling an Item is not supported on the mPOS. If you need to cancel an Item, you must do so on the POS. For more information about canceling an Item, refer to Payment returns.

Can you place or process takeout orders on the mPOS? 

The mPOS can only process Dine-In orders. Takeout orders can be processed on the POS.  For more information on how to process Takeout orders, refer to the following articles: 

• Create Pickup and Delivery orders
• Manage online orders in the Eats365 Biz

Why is the mPOS showing an error of insufficient access right when I try to pair a new mPOS device?

If you have multiple mPOS licenses and have already paired with the POS previously, check if the mPOS device has already been unpaired in the POS terminal that you want to use. The previous mPOS device must be unpaired before pairing a new mPOS device.

What do the Hold and Fire buttons mean?

By default, all Items in an order get sent to the kitchen printer to be printed. However, if you Hold an Item, the Item will not be included in the Items to be printed on the kitchen ticket. You can use the Fire button to manually send the Item you put on Hold to the kitchen printer. For more information refer to Fire and Hold Items.

Can I ask to clear my data after the trial period?

Yes. Make sure to specify the days you want to clear data because clearing data can only be done once.

How do I print separate kitchen tickets for identical items?

To print separate kitchen tickers for identical items, you must turn on the Print Identical Single Items combined setting. Note: When placing an order, you must enter the items separately instead of choosing multiple quantities, even when combo sets are identical.

To print separate kitchen tickets for identical items, follow the steps below: 

1. Log in to the Eats365 POS.
2. At the top left, tap Settings .
3. Under Settings, tap Printing. Then, select Ticket Printing.
4. Turn on Print Separate Ticket for Each Single Item.
5. At the top left, tap the back button to go back to the POS settings.
6. Under Advanced Settings, tap System Preferences.
7. Turn on Individual Item Entry Mode. Note: When this setting is enabled, multiple quantity items will be listed on the receipt in separate rows.
8. On the left panel, tap Printing again. Then, select Receipt Template.
9. Turn on Print Identical Single Items combined.

How do I change Kitchen Ticket settings?

Please refer to Configure Kitchen Printers for each Kitchen Station for set up, and Manage Kitchen Ticket printing settings for Kitchen Ticket settings.

How do I remove the order number on the Kitchen Ticket?

If you don’t want to show the order number on the Kitchen Ticket, on the Eats365 POS, or on the Merchant Portal.

Eats365 POS: Tap Settings , then tap Printing. Select Order Ticket Printing, then turn on Print Dine-in Order Ticket.

Merchant Portal: Click on Restaurant Settings, then select Printing. Click on the Ticket Template tab, then turn off Show Dine-In Order Number. 

For more information about customizing the Ticket Template, refer to Manage Order Ticket printing settings.

How do I make the table number appear bigger on the Kitchen Ticket? 

Changing the table number’s font size on Kitchen Tickets is currently not supported.

How do I delete a payout transaction?

There’s no option to modify a past Pay In or Payout transaction. You can instead create an opposite transaction to balance out the difference. For example, to balance out a $50 Payout, create the same $50 transaction as Pay In.

How can I add tender options for third-party delivery platforms like foodpanda or Deliveroo?

Direct payments from third-party delivery platforms are currently not supported. However, you can create specific tender options for them in the Eats365 POS app. 

Why am I getting an incorrect amount after applying a discount to an order?

If a service charge is applied to an order, the service charge won't be included in the total discounted amount. A discount cannot be added to a service charge. For more information about service charges and discounts, refer to Set up Service Charge and Create and manage discounts.

How can I remove or limit my staff’s access to reports?

You can assign roles to your staff and configure what features, functions, and Reports that Roles can access.

To define Role Permissions, follow the steps below:

1. Log in to the Eats365 POS. 
2. At the top left, tap Settings .
3. Under Staff, tap Users and Permissions. Then, select Role Permission.
4. Tap the Role that you want to edit. You can also tap the three dots, then tap Edit Permissions.
5. Update the Role’s Permissions.
6. At the top right, tap Update to confirm.

Why does the login page show the User ID instead of the first name?

If the First Name field is left blank when creating a new staff record, the User ID becomes the default name displayed on the login page.

How do I add more staff? 

On the POS, you can add more staff from the User and Permissions settings. On the Merchant Portal, go to Staff settings. For more information on how to add more staff to your staff list, refer to Set up and manage Staff List.

Can I show the entire mobile number whenever I add a member to an order?

Eats365 places security as a top priority. To prevent exposing personal customer information, mobile numbers become partially or fully masked.

Why isn’t the receipt displaying the remaining membership points?

To display a member’s remaining membership points on the receipt, you must enable the option Select Loyalty Information to print on Receipt. Then, they must be added to an order. For more instructions on adding members to an order, refer to Add a member to an order.

Why is the report showing different amounts for Sales (show by item) and Sales (show by category)?

The Sales (show by item) shows the total amount of Sales before the discount. Meanwhile, The Sales (show by category) shows the total amount of Sales after the discount has been added.

Why do some transactions appear as “Undefined” on a Sales By Period report?

The Sales By Period report shows a summary of all Sales during a selected period, as defined by a restaurant’s operation hours. If a period hasn’t been created, or if the selected time range for the report is before or after the period, the transaction would fall under Undefined. For more information about Sales By Period, refer to View and manage Sales Report.

Where do I find the total sales of a specific item? 

To check the total sales of an Item, you can generate a report for Sales by Item. For more information about generating reports, refer to View and manage Sales Report.

Why is there a difference in the amount in different reports?

The Shift Report amount may be higher than the amount in the Daily Closing Report because service charges and discounts are included in the Shift Report, while the Daily Closing Report takes refunded orders into account, and refunds include service charges and discounts. The Shift Report also includes the service charges and discounts of voided orders.

Can I generate a report showing orders processed by staff?

You can view which orders were processed by staff through the Transaction Report.

Will amount shortages affect reporting?

Amount shortage only affects the till amount at the end of the day. Amount shortage won’t affect the sales report since the report only shows the sales amount and not the actual amount collected.

What does Shift mean?

Since some restaurants operate in shifts, Shift allows restaurants to separate operations on the same day into different shifts, allowing them to record a day’s transactions separately. This includes the till amount at the start and the end of the shift.

Why is the Shift Report not showing online order transactions?

The Shift Report only shows transactions placed on the POS. For a summary of online order transactions, you can generate a Daily Closing Report. For more information about generating a Daily Closing Report, refer to View and manage Daily Closing Report. 

How do I make Combo Items appear in reports?

To show Combo Items in all reports, on the Merchant Portal, click on Advanced Settings, then select System Preferences. Click on General, then click on the Reporting tab. Under Daily Closing Report Settings, turn on Show Sales by Menu Item.

What do Sales by Menu Item mean?

The Sales By Item report shows a summary of all Sales categorized by Item over a selected period of time. You can check the Sales by Item report if you want to see the total sales per item after the discount and excluding the service charge.

Why are the Total sales showing a different amount from Daily sales? 

Total sales show the total amount of sales from the start of the shift until the end of the shift. Meanwhile, Daily sales show the total amount of sales from the start of the day (00:00) to the end of the day (23:59).

Why are Sales and Net Sales showing different amounts?

Sales are inclusive of the total order amount including any discounts, but excluding service charges. Meanwhile, Net Sales shows the total sales amount including service charge.

Where do I find comped and discounted Items on the report?

The Shift Report and Daily Closing Report only indicate what items are free. To get the full report, access the Discount Report on the Merchant Portal.