Pickup orders are placed to accommodate customers who choose to make an advanced order and then drop by the restaurant to pick up their items instead of dining in.

Delivery orders are placed to accommodate customers who choose to have their orders sent to their preferred address instead of going to the restaurant.

Any order can be placed for pickup or delivery through the Takeout option on the Eats365 POS.

In this article, you’ll learn how to place new delivery or pickup orders, as well as use existing customer information to place a delivery order. 

For more information on how to set up and configure Takeout settings for pickup and delivery, refer to Set up Takeout settings.

Set a pickup or delivery schedule

Before accepting pickup and delivery orders, you must first set the Scheduled Time.

To specify a Scheduled Time, follow the steps below:

1. Log in to the Eats365 POS.
2. At the top, tap Takeout. 
   Tip: You can set the Takeout screen as the default view from the General Preferences settings, so you won’t need to tap Takeout every time you log in.
3. At the top of the order list, tap the clock .
4. Choose a Scheduled Time.
5. Tap Confirm.

Place an order for pickup or delivery

To place a pickup or delivery order, follow the steps below:

1. At the top of the order list, tap the address book .
2. Select whether you want to place a Pickup order or Delivery. Then, enter all relevant customer details on the Contact Info screen.
   • For pickup orders, you must enter the the customer’s name and phone number.
   • For delivery orders, you must enter the customer’s name, address, and phone number.
3. At the top right, tap Done to confirm.

Customer Lookup

You can search for repeat customers using their phone numbers. All current contact information auto-completes the necessary fields if a customer's record is found.

To search for a customer record, follow the steps below:

1. At the top of the order list, tap the address book .
2. Select Delivery.
3. On the Contact Info screen, enter the customer’s phone number, then tap Lookup. After a successful search, a list of delivery addresses appears based on previous orders. 
4. Choose the correct address, then continue by adding items to the order.

Display customer contact info on receipt

To show a customer’s delivery address, name, or phone number on their receipt, follow the steps below: